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Tony Serra Nissan - Service Center

Cullman, AL

4.4
1,283 Reviews

1,283 Reviews of Tony Serra Nissan - Service Center

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January 26, 2024

Fast service, but EXPENSIVE! Nearly $1,600 for steering lock repair that Nissan Altimas seem to be plagued with. Asked nicely for any discounts, but of course that didn't happen More

by awhitekidd
Recommend Dealer
No
Feb 22, 2024 -

Tony Serra Nissan responded

We would like an opportunity to make this up to you. If you are willing, please reach out to us at (256) 739-1771 so we can work towards a resolution.

January 26, 2024

It was good but the wrong part was ordered for the vehicle. So we will have to come back. More

by kizmamaddox78
Recommend Dealer
Yes
Feb 22, 2024 -

Tony Serra Nissan responded

Here at Tony Serra Nissan, we strive for excellence, and are disappointed to hear that you received anything less. Please contact us at (256) 739-1771 so we can work with you to make this right.

January 25, 2024

Everyone was welcoming and helpful throughout service dept They did not inform me about tire rebate offer. Would have been helpful. More

by bgable128
Recommend Dealer
Yes
Feb 24, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. If you have any concerns please give us a call at (256)739-1771. We hope you have a great day!

January 25, 2024

Fast maintenance and really friendly people Fast maintenance on oil change and checking the car all the way around and friendly people there More

by homerotomassalinas
Recommend Dealer
Yes
Employees Worked With
Maintenance
Feb 21, 2024 -

Tony Serra Nissan responded

Homerotomassalinas, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

January 25, 2024

They were very nice and helpful as always. They were able to fix the problem. More

by jenyferheinl876
Recommend Dealer
Yes
Feb 21, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 24, 2024

I worked with Seth and so did she. I have received nothing for recommending you, so it will depend from now on if I do or not. More

by cyndimaymi
Recommend Dealer
Yes
Employees Worked With
Already have, but got nothing for it. I worked with Seth and so did she.
Feb 24, 2024 -

Tony Serra Nissan responded

We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call us at (256) 739-1771 so we can work towards a solution. Thank you and have a great day.

January 24, 2024

Chuck is my go to for all service related questions and concerns. Fantastic customer service and keeps you up to speed on what's going on with your car. He deserves a raise!! More

by masonisbell
Recommend Dealer
Yes
Employees Worked With
Chuck Kennedy, Chuck Kennedy
Feb 24, 2024 -

Tony Serra Nissan responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 24, 2024

Staff where friendly, for what they had to do did not take long. Had to remind them about this one being a free oil change from the buy 1 get 1 but they quickly fixed it. More

by DC
Recommend Dealer
Yes
Feb 24, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 24, 2024

We came in. Told them what we was interested in. What we had to put down and what we needed our payment to be and they worked numbers & magic to they made it hap More

by jacobdye68
Recommend Dealer
Yes
Employees Worked With
Zach Bowling
Feb 24, 2024 -

Tony Serra Nissan responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 22, 2024

Awesome sauceness Service reps were really nice and building looked awesomely saucy! One two three More

by Ohyeaahhhh
Recommend Dealer
Yes
Employees Worked With
Chuck and Ashtin
Feb 24, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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