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Tony Serra Nissan - Service Center

Cullman, AL

4.4
1,283 Reviews

1,283 Reviews of Tony Serra Nissan - Service Center

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January 17, 2024

Just isn't the same as it was a couple of years ago. Something has changed not for the better.The atmosphere, the people who I first met are all gone and they were extremely helpful. More

by ebull22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
Feb 21, 2024 -

Tony Serra Nissan responded

Ebull22, thanks for taking the time to leave a review. Feel free to reach out to us if you need anything. Have a wonderful day.

January 17, 2024

Detailed. , focused. Responsive to the customers concerns. Easy to talk to.will use again when needed. More

by joyce_d_box
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin Kilgo
Feb 24, 2024 -

Tony Serra Nissan responded

Hi Joyce_d_box, thank you for taking the time to leave a review for us at Tony Serra Nissan. We're happy we could meet your expectations!

January 16, 2024

Awesome service department they are very thorough. They know how to treat customers from the services writers to the technicians to the parts guys and even the cashiers. More

by ahipp18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashtin Hipp, Chuck Kennedy, Brian Endi
Feb 24, 2024 -

Tony Serra Nissan responded

Ahipp18, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Tony Serra Nissan.

January 16, 2024

Everyone was very friendly and courteous. The service department was took very good care of my truck. I found everyone to be knowledgeable. More

by Lisadegoede26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
Feb 21, 2024 -

Tony Serra Nissan responded

We appreciate your positive review about your recent experience with us! We're looking forward to your next visit with us!

January 16, 2024

There was an issue with our transmission, and they did not leave us without a loaner vehicle. Very much appreciated. More

by trish.velez09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Feb 21, 2024 -

Tony Serra Nissan responded

Trish.velez09, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Tony Serra Nissan. We look forward to your next visit! Take care!

January 16, 2024

Very Nice,,,well pleased about tha service. .gave me price on my Axles but I couldn’t afford it.. More

by Barb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Feb 21, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 16, 2024

The people are nice but it's been very aggravating to deal with. The only thing the service department has done so far for me is clean my car. Honest I could have done it at home just as good or better. More

by missyjoygilbert
Service Communication
Recommend Dealer
No
Employees Worked With
Matt and Kyle
Feb 24, 2024 -

Tony Serra Nissan responded

Our manager would really like to speak with you more regarding this matter. Please reach out to us at (256) 739-1771. We look forward to hearing from you.

January 16, 2024

Very friendly and efficient and completed work on time and followed up after wards. Thank you More

by Bobby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Feb 21, 2024 -

Tony Serra Nissan responded

Bobby, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Tony Serra Nissan. We're looking forward to your next visit with us!

January 16, 2024

Service department has technicians that seem extremely unmotivated. My car has issues and is still under warranty, specific details regarding the issues was provided, technician didn’t want to look into More

by nobodycares290
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erin Kilgo
Feb 21, 2024 -

Tony Serra Nissan responded

Nobodycares290, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (256) 739-1771.

January 16, 2024

Big Zach has helped me twice. Great guy. The deliership is alright but about the same as the others I guess. They messed me up a few times but helped me also. And when I say they More

by tab.reynoldsdnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Bowling
Feb 24, 2024 -

Tony Serra Nissan responded

Hello Tab.reynoldsdnc, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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