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Tony Serra Nissan - Service Center

Cullman, AL

4.4
1,283 Reviews
Call Service Center (256) 739-1771

1,283 Reviews of Tony Serra Nissan - Service Center

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December 07, 2023

They took a long time doing the job. I was there 2hrs for an oil change and tire rotation. But I didnt make an appointment because the lady said I didnt need one. It may hv been differen More

by anglocklear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didnt get anyone's name
Report | Print
Dec 22, 2023 -

Tony Serra Nissan responded

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Tony Serra Nissan! Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 05, 2023

Very professional! ! The work was done in a timely and professional manner! Will be back! More

by Bjccarole
Recommend Dealer
Yes
Report | Print
Dec 22, 2023 -

Tony Serra Nissan responded

Bjccarole, we're happy to hear you had such a positive experience with our team! Hi Bjccarole, we are very happy to have provided you with such a positive experience!

December 05, 2023

Do all they can to provide services for the products they sell. Care alot about tending to customers needs More

by RCULVER916
Recommend Dealer
Yes
Employees Worked With
Service Manager
Report | Print
Dec 22, 2023 -

Tony Serra Nissan responded

Rculver916, thank you for your kind words and this wonderful review! Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 03, 2023

Sorriest vehicle ever owned! !!!! Replaced transmission twice before 118,00o miles. After getting online this seems to be normal for Nissan Will never own another Nissan. Sticking More

by DEXTERCCAMPBELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know the names
Report | Print
Dec 22, 2023 -

Tony Serra Nissan responded

Dexterccampbell, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you would call us @ 256-739-1771, Thank you.

December 02, 2023

I've always had a great experience with this dealership. The service department team always does a phenomenal job. More

by pswri78
Recommend Dealer
Yes
Employees Worked With
Chuck Kennedy, Chuck Kennedy
Report | Print
Dec 22, 2023 -

Tony Serra Nissan responded

Pswri78, thank you for your kind words and this wonderful review! Pswri78, we are glad we could help! Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 02, 2023

Very friendly staff , helpful and has always been willing to provide a great superior type of service. More

by sjohnson0222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tre, Gary Krise, Bill Gouge, Dylan Bullard, Jacob Mills, Erin Kilgo, Chuck Kennedy, Brian Endi, Rhonda Harbor, Daniel Coombs, Kellan Dunigan
Report | Print
Dec 22, 2023 -

Tony Serra Nissan responded

Hi Sjohnson0222! We're so happy we were able to help you out! Sjohnson0222, thank you for your kind review; we are happy to pass along your comments to the team here at Tony Serra Nissan! Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 01, 2023

Great had a great experience would recommend to anyone good good good good good good More

by Austinmooney7825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Bowling, Chuck Kennedy, Brian Endi
Report | Print
Dec 22, 2023 -

Tony Serra Nissan responded

Hi Austinmooney7825! We're so happy we were able to help you out! Hi Austinmooney7825, we are very happy to have provided you with such a positive experience!

November 30, 2023

Nissan said truck was ready. Went to pick it up and wasn't fixed. Said they would look again. I called back several times and no one ever returned my call. It's been 2 days and h More

by tr.duckett
Recommend Dealer
No
Employees Worked With
Chuck Kennedy, Chuck Kennedy
Report | Print
Dec 22, 2023 -

Tony Serra Nissan responded

Hi Tr.duckett, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.

November 30, 2023

Love they found that I needed brake replacement. The service went well. Very happy with service. More

by Betty Warren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Report | Print
Dec 22, 2023 -

Tony Serra Nissan responded

Betty Warren, we're happy you found our staff to be so supportive during your experience here at Tony Serra Nissan. Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 29, 2023

Great service very nolegable people and very friendly to customers I don’t mind taking my truck in for service but seems like every time it costs me 20 more dollars each visit I don’t know if I can afford t More

by dewaynehawkslong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Report | Print
Dec 22, 2023 -

Tony Serra Nissan responded

Hi Dewaynehawkslong, we are very happy to have provided you with such a positive experience! Thank you again for taking the time to let us know how we did. We hope you have a great day!

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