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Tony Serra Nissan - Service Center

Cullman, AL

4.4
1,283 Reviews
Call Service Center (256) 739-1771

1,283 Reviews of Tony Serra Nissan - Service Center

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November 21, 2023

They are a great group of people! They know what they're doing !I trust them with my vehicle!!! More

by annettestapler1
Recommend Dealer
Yes
Employees Worked With
Chuck Kennedy, Chuck Kennedy
Report | Print
Nov 21, 2023 -

annettestapler1 responded

Thank you!

Nov 21, 2023 -

annettestapler1 responded

Thank you for doing a great job!

November 17, 2023

I have had no issues so far with my car or the staff at this location. More

by terrycupp.zaxbys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi, Tre Raines
Report | Print
Nov 21, 2023 -

Tony Serra Nissan responded

Terrycupp.zaxbys, thank you for your kind review; we are happy to pass along your comments to the team here at Tony Serra Nissan! Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 16, 2023

Fast check in process and very friendly staff. Will definitely use them again for oil changes and other routine maintenance More

by Andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Kennedy
Report | Print
Nov 21, 2023 -

Tony Serra Nissan responded

Hi Andrew, we are very happy to have provided you with such a positive experience!

November 16, 2023

My visit was met with professional workers. They also had my car in and out in no time for an oil change. More

by lindahegerle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
Report | Print
Nov 21, 2023 -

Tony Serra Nissan responded

We appreciate your positive review about your recent experience with us! Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 15, 2023

They want to Help Fix any issues one may have with their vehicle & solve it. More

by dhuntermami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Report | Print
Nov 21, 2023 -

Tony Serra Nissan responded

Dhuntermami, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Tony Serra Nissan.

November 11, 2023

Felt like I was over charged for the service provided but was quick to get it done More

by ethancanderson1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Kennedy
Report | Print
Nov 14, 2023 -

Tony Serra Nissan responded

Ethancanderson1234, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.

November 10, 2023

Best dealership service center in the business Very quick and very friendly None are better More

by samwakefield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Endi
Report | Print
Nov 14, 2023 -

Tony Serra Nissan responded

Samwakefield, we're glad to hear you enjoyed your visit. Samwakefield, we are glad we could help!

November 10, 2023

Slow at service. Repairs did not return calls. Wait time. Ignore clients waiting for parts for vehicle I has to call 3 times More

by mwiley0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Kennedy
Report | Print
Nov 14, 2023 -

Tony Serra Nissan responded

Mwiley0, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.

November 10, 2023

Fine ok fine ok fine ok ok ok ok ok ok ok ok ok ok More

by jdestafino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Report | Print
Nov 14, 2023 -

Tony Serra Nissan responded

Jdestafino, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.

November 07, 2023

Good customer service. Fixed the issue at hand. Found a recall I was unaware of. Reassuring. More

by amieperry27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Report | Print
Nov 14, 2023 -

Tony Serra Nissan responded

Amieperry27, we are so happy to read such a great review about Tony Serra Nissan! Hi Amieperry27, we are very happy to have provided you with such a positive experience!

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