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Tony Serra Nissan - Service Center

Cullman, AL

4.4
1,281 Reviews

1,281 Reviews of Tony Serra Nissan - Service Center

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October 14, 2023

Very helpful with helping choose the truck I was looking for would definitely recommend buying here More

by matthew.young1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Oct 17, 2023 -

Tony Serra Nissan responded

Matthew.young1994, we are so pleased you enjoyed your visit to Tony Serra Nissan! Hi Matthew.young1994, we are very happy to have provided you with such a positive experience!

October 13, 2023

Wonderful staff with great customer service. Will definitely use them again when the time comes. More

by labbott1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
Oct 17, 2023 -

Tony Serra Nissan responded

Hi Labbott1, thank you so much for your positive comments about Tony Serra Nissan! Hi Labbott1, we are very happy to have provided you with such a positive experience!

October 12, 2023

Worst customer service I have ever experienced from a sales manager, who told me in these exact words that "I'm too stupid to know how much an oil change costs" followed with "you just look stupid." My e More

by jaycediaz
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob Mills, Chuck Kennedy, Tre Raines, Daniel Coombs
Oct 14, 2023 -

Tony Serra Nissan responded

Hi Jaycediaz, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.

October 12, 2023

The technician finished the service job really fast and called me to pick my Rogue up More

by Rjkritner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Oct 14, 2023 -

Tony Serra Nissan responded

Hi Rjkritner! We're so happy we were able to help you out! Rjkritner, thank you for your kind review; we are happy to pass along your comments to the team here at Tony Serra Nissan! Hi Rjkritner, we are very happy to have provided you with such a positive experience!

Oct 14, 2023 -

Rjkritner responded

When are you going to send service to mynissan app.It still thinks I need a service job

October 10, 2023

Excellent Service, fast, friendly, and courteous as always. I would highly recommend it to anyone. More

by JNAVARRO.PMI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Bradley, Matt Young, Austin Mooney, Erin Kilgo
Oct 13, 2023 -

Tony Serra Nissan responded

We appreciate your positive review about your recent experience with us! Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 10, 2023

Fast and efficient with oil change and willing to have ready once off work for pick up More

by katrut1211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Oct 13, 2023 -

Tony Serra Nissan responded

Katrut1211, we are so happy to read such a great review about Tony Serra Nissan! Hi Katrut1211, we are very happy to have provided you with such a positive experience!

October 09, 2023

I am very pleased with the fact that they were able to get my recall part quickly and were able to help me with anything I needed. Very good service and good people. More

by Tiffany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
Oct 10, 2023 -

Tony Serra Nissan responded

Tiffany, we are glad we could help! Tiffany, thank you for the high star rating! Hi Tiffany, we are very happy to have provided you with such a positive experience!

October 08, 2023

My backup camera is not working. They ordered me one a couple of weeks ago. Still haven't heard from them. It's under warranty or it was at the time. No follow up at all has been mad More

by kttidwell16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Kennedy
Oct 10, 2023 -

Tony Serra Nissan responded

Kttidwell16, thank you for sharing your positive experience! Kttidwell16, thank you so much for the positive review! Kttidwell16, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.

October 08, 2023

Friendly staff, quick service and great service manager Chuck. Makes me feel appreciated. Love my Toyota I purchased there! More

by marie lindsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terra Beasley, Bre Vavak, Savanah , Zachary Bowling, Erin Kilgo, Chuck Kennedy
Oct 10, 2023 -

Tony Serra Nissan responded

Marie Lindsey, we are glad we could help! Marie Lindsey, your wonderful feedback and rating mean a lot to us. Hi Marie Lindsey, we are very happy to have provided you with such a positive experience!

October 07, 2023

They have always went above and beyond. Staff is always super friendly and helpful. They treat you liked family. And they honor they're warranties. We have never had a bad experience at Cu More

by christykey78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Oct 10, 2023 -

Tony Serra Nissan responded

Christykey78, your wonderful feedback and rating mean a lot to us. Christykey78, thank you for your kind review; we are happy to pass along your comments to the team here at Tony Serra Nissan! Hi Christykey78, we are very happy to have provided you with such a positive experience!

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