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Tony Serra Nissan - Service Center

Cullman, AL

4.4
1,281 Reviews

1,281 Reviews of Tony Serra Nissan - Service Center

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October 06, 2023

Courteous, friendly, and service is done in a quick and timely manner always making sure everything is in tip top condition. More

by Bryson@2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Oct 10, 2023 -

Tony Serra Nissan responded

Bryson@2020, thank you for your kind words and this wonderful review! Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 06, 2023

Everyone is so professional and helpful. I always receive great service at this dealership. Will always recommend them. More

by shlyhe1o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Oct 10, 2023 -

Tony Serra Nissan responded

We appreciate your positive review about your recent experience with us! Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 04, 2023

I have had good experience from Tony Serra service center. I scheduled an appointment to have my car serviced and I was in and out in 30 minutes! More

by dnail35077
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nice young man with blue eyes
Oct 05, 2023 -

Tony Serra Nissan responded

Hi Dnail35077, thank you so much for your positive comments about Tony Serra Nissan! Hi Dnail35077, we are very happy to have provided you with such a positive experience!

October 04, 2023

Was very pleased with the work performed on my car. Will definitely purchase my next vehicle at this dealership. Courtesy was perfect. Even offered me a cup of coffee and brought it to me. Wow. Never h More

by Jkeno4544
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Kennedy
Oct 05, 2023 -

Tony Serra Nissan responded

Jkeno4544, thank you for your kind words and this wonderful review! Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 25, 2023

They are all nice, curious, and quick. I did not wait long at all before someone assisted me. More

by chasityblack102123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Sep 26, 2023 -

Tony Serra Nissan responded

Chasityblack102123, we are very happy we could provide you with a positive experience! Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 24, 2023

I had an A/c problem. I had thought the compressor had gone bad ( the car was 20 years old) and was told I was correct. They offered to replace the compressor with a Niss More

by montytw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
It was a lady- can't remember her name
Sep 26, 2023 -

Tony Serra Nissan responded

We would like to have a better understanding about your experience. Please reach out to us at (256) 739-1771 at your earliest convenience and we will do our best to resolve this with you.

Sep 26, 2023 -

montytw responded

The way to resolve this would be to return my old factory compressor and give me a receipt from Autozone showing how long the part is warranted . I would be surprised to get the latter as I could not find a compressor on their site for the amount that was charged . Most were $250 -$375 .

September 22, 2023

Everyone was very nice and helpful. Explained all that was checked and done and also what was coming up next I need to be prepared for. More

by Pegedge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Endi
Sep 25, 2023 -

Tony Serra Nissan responded

Hi Pegedge! We're so happy we were able to help you out! Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 22, 2023

Great work completed work in timely manner. Would come back to have work done thereafter More

by andreamarsh90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Sep 25, 2023 -

Tony Serra Nissan responded

Andreamarsh90, we really appreciate your positive review! Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 22, 2023

All the salesmen went out of their way to help us get financed they were very courteous and very nice and went out of their way to help us we were very pleased with their performance More

by Pparker5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Sep 25, 2023 -

Tony Serra Nissan responded

We appreciate your positive review about your recent experience with us! Pparker5, thank you for your kind review; we are happy to pass along your comments to the team here at Tony Serra Nissan! Hi Pparker5, we are very happy to have provided you with such a positive experience!

September 19, 2023

Satisfied with custimer service assistance and timely installation of new tires for my Nissan Altima during current promotion. More

by terrihoward314
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
Sep 21, 2023 -

Tony Serra Nissan responded

Hi Terrihoward314! We're so happy we were able to help you out! Hi Terrihoward314, we are very happy to have provided you with such a positive experience!

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