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Tony Serra Nissan - Service Center

Cullman, AL

4.4
1,281 Reviews
Call Service Center (256) 739-1771

1,281 Reviews of Tony Serra Nissan - Service Center

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August 05, 2023

I had all my work done in a timely matter. It was all explained to me what had been done. More

by prodgers1619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Report | Print
Aug 08, 2023 -

Tony Serra Nissan responded

Hi Prodgers1619, thank you so much for your positive comments about Tony Serra Nissan! Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 04, 2023

Had an oil change and rotation. Everything went fine. Mechanic answered all my questions. The lady in shop was nice, even helped with book recommendation when I asked her. Cashier ( More

by Mamied
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
Report | Print
Aug 06, 2023 -

Tony Serra Nissan responded

Mamied, we are glad we could help! Mamied, thank you for your kind review; we are happy to pass along your comments to the team here at Tony Serra Nissan!

August 03, 2023

It was too cold in the waiting room, but I do have a heart condition. More

by msgjeason
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Rhonda Harbor
Report | Print
Aug 07, 2023 -

Tony Serra Nissan responded

Msgjeason, thank you for your kind review; we are happy to pass along your comments to the team here at Tony Serra Nissan!

August 02, 2023

I arrived a few minutes early and they were able to start my service. It didn’t take long for them to complete the service and I was on my way. Quick and easy. Thanks! More

by none.none
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Report | Print
Aug 04, 2023 -

Tony Serra Nissan responded

None.none, we are very happy we could provide you with a positive experience! Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 02, 2023

Got oil change and tires rotated. Got me in and out quickly and checked everything More

by davidhnh521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Endi
Report | Print
Aug 04, 2023 -

Tony Serra Nissan responded

Hi Davidhnh521! We're so happy we were able to help you out! Hi Davidhnh521, we are very happy to have provided you with such a positive experience!

August 02, 2023

They were courteous professional and knowledgeable and easily assisted me and the purchase of a new vehicle More

by ZOLIMAZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Crutcher, Dylan Bullard, Jacob Mills, Rhonda Harbor, Vincente Swope
Report | Print
Aug 04, 2023 -

Tony Serra Nissan responded

Hi Zolimazi! We're so happy we were able to help you out! Zolimazi, thank you for your kind review; we are happy to pass along your comments to the team here at Tony Serra Nissan! Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 02, 2023

Not customer based. Left keys in car and did not answer main question that was originally asked. More

by christopherejones1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erin Kilgo
Report | Print
Aug 04, 2023 -

Tony Serra Nissan responded

Hi there, I would like to get some more details about your experience with us. We are disappointed to hear that you did not have a more positive experience with us at Tony Serra Nissan.

August 01, 2023

Serra Nissan very thorough. Nice environment while you wait on your car to be serviced. Professional staff. More

by sleepunow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Report | Print
Aug 03, 2023 -

Tony Serra Nissan responded

Hi Sleepunow, thank you so much for your positive comments about Tony Serra Nissan! Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 01, 2023

Very friendly and knowledgeable! ! folks! This was my first visit after moving here from Louisiana. Looking forward to a great relationship! Thanks! More

by Dwight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Bullard, Jacob Mills, Erin Kilgo, Chuck Kennedy, Brian Endi
Report | Print
Aug 01, 2023 -

Dwight responded

Thanks!

Aug 03, 2023 -

Tony Serra Nissan responded

Dwight, your wonderful feedback and rating mean a lot to us. Dwight, thank you for your kind review; we are happy to pass along your comments to the team here at Tony Serra Nissan! Hi Dwight, we are very happy to have provided you with such a positive experience!

August 01, 2023

Tony Serra Nissan is a great car dealership. The people are just fantastic. Very nice to you. More

by Mcoffman2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Report | Print
Aug 03, 2023 -

Tony Serra Nissan responded

Mcoffman2, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Tony Serra Nissan. Thank you again for taking the time to let us know how we did. We hope you have a great day!

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