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Tony Serra Nissan - Service Center

Cullman, AL

4.4
1,285 Reviews
Call Service Center (256) 739-1771

1,285 Reviews of Tony Serra Nissan - Service Center

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July 01, 2023

The young man who wrote up the service order for my car was very professional and went above and beyond to assist me and answer all of my questions. More

by bren7596
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Endi
Report | Print
Jul 04, 2023 -

Tony Serra Nissan responded

Bren7596, thank you for your kind words and this wonderful review! Bren7596, thank you for your kind review; we are happy to pass along your comments to the team here at Tony Serra Nissan! Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 30, 2023

Staff were very friendly and accommodating. Parts were ordered and came in a couple of days. More

by janice3
Workmanship
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Report | Print
Jul 04, 2023 -

Tony Serra Nissan responded

Hi Janice3! We're so happy we were able to help you out! Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 29, 2023

Very nice people to work with my service was fast and explained to me what was done to my auto and what I needed on my next service More

by Rhonda
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Report | Print
Jul 03, 2023 -

Tony Serra Nissan responded

Hi Rhonda, we are very happy to have provided you with such a positive experience! Hi Rhonda, we are very happy to have provided you with such a positive experience!

June 29, 2023

I love the service here and Brian and Erin are great! I will return! Thanks More

by top dog
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Gary Krise, Bill Gouge, Fred Crutcher, Dylan Bullard, Jacob Mills, Erin Kilgo, Chuck Kennedy, Brian Endi, Daniel Coombs, Kellan Dunigan
Report | Print
Jul 03, 2023 -

Tony Serra Nissan responded

Top Dog, thank you for your kind words and this wonderful review! Top Dog, thank you for your kind review; we are happy to pass along your comments to the team here at Tony Serra Nissan! Hi Top Dog, we are very happy to have provided you with such a positive experience!

June 29, 2023

Brian was excellent. Very thorough with explaining service. Wait time was minimal. Very good job by all More

by roger1016
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Report | Print
Jul 03, 2023 -

Tony Serra Nissan responded

Hi Roger1016, thank you so much for your positive comments about Tony Serra Nissan! Roger1016, thank you for your kind review; we are happy to pass along your comments to the team here at Tony Serra Nissan!

June 29, 2023

Customer service was great and the service manager took care of my needs in a timely manner. More

by eredmond527
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Report | Print
Jul 03, 2023 -

Tony Serra Nissan responded

We appreciate your positive review about your recent experience with us! Hi Eredmond527, we are very happy to have provided you with such a positive experience!

June 28, 2023

Communication is awesome and time for the repair was excellent. We have found our new service center. Thank you More

by Ed Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Endi
Report | Print
Jul 03, 2023 -

Tony Serra Nissan responded

Ed Scott, we are very happy we could provide you with a positive experience! Thank you again for taking the time to let us know how we did. We hope you have a great day!

Jul 25, 2023 -

Ed Scott responded

We will definitely be visiting soon for all our service needs.

June 28, 2023

The employees are friendly and helpful but I don’t feel that it’s fair to advertise a special and then only honor the special if it is a Nissan vehicle even though I purchased the vehicle there and have be More

by joshbgarner
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Report | Print
Jul 03, 2023 -

Tony Serra Nissan responded

Thanks again for taking the time to leave us this information about your recent visit. Take care! Hi Joshbgarner, we are very happy to have provided you with such a positive experience!

June 24, 2023

Friendly Staff and fast service, I will definitely be a future customer. Thank you so much. More

by Vgann
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Report | Print
Jun 27, 2023 -

Tony Serra Nissan responded

Vgann, your wonderful feedback and rating mean a lot to us. Hi Vgann, we are very happy to have provided you with such a positive experience!

June 23, 2023

The salesman was great. The service writer too. The result of service average. I enjoy my car. More

by lolaponder
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
Report | Print
Jun 27, 2023 -

Tony Serra Nissan responded

Thank you for leaving feedback. Please reach out to us at (256) 739-1771 so we may identify ways to improve your experience.

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