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Tony Serra Nissan - Service Center

Cullman, AL

4.4
1,284 Reviews

1,284 Reviews of Tony Serra Nissan - Service Center

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June 15, 2023

Knowledgeable,courteous caring staff Able to take care of my wife's car no matter what the issue. Relief for me when she is traveling in a car that is taken care of. More

by rob4ua
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Erin Kilgo
Jun 19, 2023 -

Tony Serra Nissan responded

Hi Rob4ua! We're so happy we were able to help you out! Hi Rob4ua, we are very happy to have provided you with such a positive experience!

June 15, 2023

Courteous, knowledgeable Great atmosphere, clean facilities, helpful staff. Everything explained about service Fluids topped off More

by sunshinete
Recommend Dealer
Yes
Jun 19, 2023 -

Tony Serra Nissan responded

Sunshinete, your wonderful feedback and rating mean a lot to us. Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 15, 2023

Very efficient and friendly staff. I have an order to replace my Struts that is very much delayed. The struts were bad very soon after purchase. More

by ssj2827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Jun 19, 2023 -

Tony Serra Nissan responded

Hi Ssj2827, thank you so much for your positive comments about Tony Serra Nissan! Hi Ssj2827, we are very happy to have provided you with such a positive experience!

June 15, 2023

Excellent! Scheduled appt that morning for a battery and they had me in and out within 30 minutes of my arrival! I’m from out of town and was in a hurry so they More

by amberj.draper1122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
Jun 19, 2023 -

Tony Serra Nissan responded

Hi Amberj.draper1122! We're so happy we were able to help you out! Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 11, 2023

Fast and friendly service as always. Customer service was prompt and was able to answer any and all questions that I had. More

by BAMASCOUT219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Jun 14, 2023 -

Tony Serra Nissan responded

Hi Bamascout219, we are very happy to have provided you with such a positive experience! Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 09, 2023

Had no problems ever till my last purchase and have had nothing but trouble out of dealership and Nissan since day 1 More

by angiedgreerDNC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wyatt Andrews
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Crutcher, Jacob Mills, David Mallette
Jun 14, 2023 -

Tony Serra Nissan responded

We would like to have a better understanding about your experience. Please reach out to us at (256) 739-1771 at your earliest convenience and we will do our best to resolve this with you.

June 09, 2023

Always very prompt. Very attentive to my needs. Take time to explain my options and the cost. Treat me as thou I'm their only customer. I drive from Birmingham to More

by xfloresbham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Jun 14, 2023 -

Tony Serra Nissan responded

We appreciate your positive review about your recent experience with us! Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 08, 2023

The Tony Serra Nissan service center is always so responsive and timely. Not only did we show up early and they took us, but they completed the work before our actual appointment time. Talk about ser More

by CRAIGROUNDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mason Isbell, Erin Kilgo, Chuck Kennedy, Brian Endi
Jun 11, 2023 -

Tony Serra Nissan responded

Craigroundy, thank you for your kind words and this wonderful review! Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 08, 2023

In and out quick and on time with appointment schedule. Seemed well organized. Attendant was courteous. No complaints - good service More

by Acarroll16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t recall names of service dept folks but they were very good
Jun 11, 2023 -

Tony Serra Nissan responded

Acarroll16, thanks for your praise and kind comments about our team. Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 06, 2023

The service department went above and beyond to meet and exceed my expectations. I’m very happy More

by holmes_chloe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Krise, Bill Gouge, Fred Crutcher, Dylan Bullard, Jacob Mills, Erin Kilgo, Chuck Kennedy, Brian Endi, Daniel Coombs
Jun 09, 2023 -

Tony Serra Nissan responded

We appreciate your positive review about your recent experience with us! Hi Holmes_chloe, we are very happy to have provided you with such a positive experience!

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