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Tony Serra Nissan - Service Center

Cullman, AL

4.4
1,284 Reviews
Call Service Center (256) 739-1771

1,284 Reviews of Tony Serra Nissan - Service Center

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March 29, 2023

great, friendly staff, real helpful, did do a alsome job, would recommend to all my friends More

by sherryturner670
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Endi
Report | Print
Apr 01, 2023 -

Tony Serra Nissan responded

Hi Sherryturner670, we are very happy to have provided you with such a positive experience! Sherryturner670, thank you for your kind review; we are happy to pass along your comments to the team here at Tony Serra Nissan! Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 28, 2023

The dealership was great. They were helpful and even worked out a discount for me. Can't say that for the warranty on my 2019 Nissan. More

by lboike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Report | Print
Mar 31, 2023 -

Tony Serra Nissan responded

Lboike, thank you for the high star rating! Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 28, 2023

I drop off my car and service department had for 6 days and said nothing was wrong so when drove off lot all service lights came back on so I turned around came straight back to your service department. H More

by scrumpton1077
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Don’t know any names
Report | Print
Mar 31, 2023 -

Tony Serra Nissan responded

Hi Scrumpton1077, we regret to hear that you are displeased with your recent experience with us.

March 27, 2023

Good dealership. All people friendly, knowledgeable . My veal’s are short and sweet. Fifteen words More

by The Jet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Endi
Report | Print
Mar 30, 2023 -

Tony Serra Nissan responded

We appreciate your positive review about your recent experience with us! Hi The Jet, we are very happy to have provided you with such a positive experience!

March 25, 2023

Pleasant Staff Good communications and very fast turn around re: progress of transmission replacement. Nissan remanufactured transmission is working great so far. More

by sherylkarnik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Endi
Report | Print
Mar 28, 2023 -

Tony Serra Nissan responded

Sherylkarnik, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Tony Serra Nissan. Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 24, 2023

Everything was good! ! Very satisfied with the service and the dealership. Very good work. Thanks More

by eaglesrelliott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Report | Print
Mar 27, 2023 -

Tony Serra Nissan responded

Eaglesrelliott, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Tony Serra Nissan. Hi Eaglesrelliott, we are very happy to have provided you with such a positive experience!

March 24, 2023

Wait time was longer than usual but the service person explained the reason for the wait and I understood. More

by melbawiegand
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
Report | Print
Mar 27, 2023 -

Tony Serra Nissan responded

Melbawiegand, we are glad we could help! Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 23, 2023

Salesman are great Fred is great but the service manager made it a horrible experience and want be back except for oil change More

by walmar4969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fred Crutcher, Jonathan Donaldson, Brian Endi
Report | Print
Mar 25, 2023 -

Tony Serra Nissan responded

Walmar4969, we're disappointed to hear of the negative experience you had at our location. Walmar4969, we strive for 100% satisfaction, and we regret to find out that this was not the case.

March 22, 2023

Great sales people, wonderful service department. Finance department is excellent! Easy access and maintenance is great. More

by ajbeckwith55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Big Zach Bowling , Dylan Bullard, Chuck Kennedy, Rhonda Harbor
Report | Print
Mar 25, 2023 -

Tony Serra Nissan responded

Ajbeckwith55, we are glad we could help! Ajbeckwith55, thank you for your kind review; we are happy to pass along your comments to the team here at Tony Serra Nissan! Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 21, 2023

Prompt, courteous and very nice people to deal with. I would recommend them. I had recalls repaired. More

by kjspeegle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Report | Print
Mar 23, 2023 -

Tony Serra Nissan responded

We appreciate your positive review about your recent experience with us! Thank you again for taking the time to let us know how we did. We hope you have a great day!

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