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Tony Serra Nissan - Service Center

Cullman, AL

4.4
1,305 Reviews
Call Service Center (256) 739-1771

1,305 Reviews of Tony Serra Nissan - Service Center

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December 29, 2022

I didn’t have an appointment and had to walk in. They were friendly and had me out quickly. Great service! More

by rkhooper10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Report | Print
Jan 01, 2023 -

Tony Serra Nissan responded

Hi Rkhooper10! We're so happy we were able to help you out! Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 29, 2022

Friendly, quick, but thought my oil change a bit expensive. I had received a coupon, so thought the price would be great. It wasn’t. More

by cecklun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Report | Print
Jan 01, 2023 -

Tony Serra Nissan responded

Cecklun, your wonderful feedback and rating mean a lot to us. Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 29, 2022

People are nice and do a good job getter vehicles done timely. Recomend solutions and feedback on vehicle. I never get any information on brakes or maintenance. Just what I ask for? I used to getting a re More

by s.randypowelldnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Endi
Report | Print
Jan 01, 2023 -

Tony Serra Nissan responded

Hello S.randypowelldnc, thank you; we appreciate your feedback! S.randypowelldnc, thank you for your kind review; we are happy to pass along your comments to the team here at Tony Serra Nissan!

December 28, 2022

Gentlemen at service center very polite, helpful, informative. Answered questions offered solutions and services that were available, recommended items that needed attention. Pleasant experience. More

by brandon00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Endi
Report | Print
Dec 30, 2022 -

Tony Serra Nissan responded

Hi Brandon00, thank you so much for your positive comments about Tony Serra Nissan! Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 28, 2022

Fast and prompt service. Always friendly and the work they perform is always correct. Never any issues with the vehicle when I leave. More

by BAMASCOUT219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Kennedy, Tre Raines
Report | Print
Dec 30, 2022 -

Tony Serra Nissan responded

We appreciate your positive review about your recent experience with us! Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 28, 2022

Vincent Swope was an excellent salesman to work with. Trustworthy and caring. Will definitely recommend others to him! More

by joeyturn14
Recommend Dealer
Yes
Employees Worked With
Dylan Bullard, Vincente Swope
Report | Print
Dec 30, 2022 -

Tony Serra Nissan responded

Joeyturn14, thank you for your kind review; we are happy to pass along your comments to the team here at Tony Serra Nissan! Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 28, 2022

They charged me for tire rotation but didn’t rotate tires. My my lane assist button has to be pressed every time we crank my car. We went for an OIL CHANGE and they screwed it up. More

by antoniusg22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know their name , Erin Kilgo, Chuck Kennedy, Brian Endi
Report | Print
Dec 30, 2022 -

Tony Serra Nissan responded

Antoniusg22, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Hi there, I would like to get some more details about your experience with us.You can call us @ 256-739-1771.

December 27, 2022

The service department is always friendly and informative about the services performed or needed. Service is usually completed in a very timely fashion. More

by jimmaples
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Brian Endi
Report | Print
Dec 29, 2022 -

Tony Serra Nissan responded

Hi Jimmaples, we are very happy to have provided you with such a positive experience! Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 27, 2022

Mason done a wonderful job at selling us 2 vehicles. We had a great experience. More

by tlevan.karlie08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mason Isbell, Dylan Bullard, Jacob Mills, Brian Endi
Report | Print
Dec 29, 2022 -

Tony Serra Nissan responded

Tlevan.karlie08, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Tony Serra Nissan. Tlevan.karlie08, thank you for your kind review; we are happy to pass along your comments to the team here at Tony Serra Nissan!

December 27, 2022

We were very pleasantly surprised how quick the service was. Thought the day after the holiday we would be waiting quite a while. More

by wdean0240
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Report | Print
Dec 29, 2022 -

Tony Serra Nissan responded

We appreciate your positive review about your recent experience with us! Thank you again for taking the time to let us know how we did. We hope you have a great day!

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