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Tony Serra Nissan - Service Center

Cullman, AL

4.4
1,353 Reviews
Call Service Center (256) 739-1771

1,353 Reviews of Tony Serra Nissan - Service Center

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September 08, 2022

Service always done right. However there is always a long long long long wait time. More

by jeremyhale87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Report | Print
Sep 11, 2022 -

Tony Serra Nissan responded

Jeremyhale87, we really appreciate your feedback! Currently wait time in our service department is a work in process.

September 07, 2022

Great service. Always have the answers to my questions and very friendly. Wouldn’t take my car anywhere else. More

by brendaodom0704
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachary Bowling
Report | Print
Sep 09, 2022 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 07, 2022

Always a pleasure very nice and quality work but most of all they throw in a free oil change every once in a while that really helps More

by Clintgodsy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Report | Print
Sep 09, 2022 -

Tony Serra Nissan responded

Clintgodsy, thank you for your kind review; we are happy to pass along your comments to the team here at Tony Serra Nissan! We look forward to your next visit! Take care!

September 07, 2022

They were very professional and went that extra mile to make sure we were happy with the job they did. More

by Kelleyroch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Report | Print
Sep 09, 2022 -

Tony Serra Nissan responded

Kelleyroch, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

September 01, 2022

Very nice to deal with! Got my car done quick and as a walk in. More

by rene'
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
Report | Print
Sep 04, 2022 -

Tony Serra Nissan responded

Rene', thank you for your kind review; we are happy to pass along your comments to the team here at Tony Serra Nissan!

September 01, 2022

Prompt and courteous service! They go the extra mile for warranty work and routine maintenance! More

by Woodyxyz1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Kennedy
Report | Print
Sep 05, 2022 -

Tony Serra Nissan responded

Woodyxyz1, we are glad we could help! Thank you for your kind review; we are happy to pass along your comments to the team here at Tony Serra Nissan!

August 31, 2022

Everyone was very friendly, an service was fast . waiting time was very short. Great service More

by searcy259
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
Report | Print
Sep 04, 2022 -

Tony Serra Nissan responded

Searcy259, thank you for your kind words and this wonderful review! Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 31, 2022

Great fast and friendly service. Meet and exceeded my expectations . Definitely will do business again very soon . Thanks for the great service. More

by Clayton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Brian Endi
Report | Print
Sep 04, 2022 -

Tony Serra Nissan responded

Hi Clayton, we are very happy to have provided you with such a positive experience! We're glad to hear you enjoyed your visit.

August 31, 2022

Unable to actually diagnose my issue, tried to blame me. Very unprofessional. Not pleased at all. More

by mrsb8140
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erin Kilgo
Report | Print
Sep 04, 2022 -

Tony Serra Nissan responded

Our service manager would really like to speak with you more regarding this matter. Please reach out to us at (256) 739-1771. We look forward to hearing from you.

August 29, 2022

I was very pleased with the quick turn around on my car. They were very pleasant to deal with. More

by Lori
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Report | Print
Sep 02, 2022 -

Tony Serra Nissan responded

Lori, we're happy to hear you had such a positive experience with our team! Thank you for taking the time to let us know how we did. We hope you have a great day!

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