Tony T Chrysler Dodge Jeep RAM of Gulfgate

I have my car there to be repaired as of today, and each time I've called, the service manger Desseray hung up in my face in conversation. When Ron, the GM was informed by me, he told me he'll get back wit time I've called, the service manger Desseray hung up in my face in conversation. When Ron, the GM was informed by me, he told me he'll get back with me, but never did. So, my husband went up there 2 hours later and the receptionist said that Ron was on lunch, that was at 2:45. My husband left there at 3:45 without speaking with Ron or any manger. Ron was still on lunch? As of right now, no one has called to follow up, and my car has been there since 3/14/23. The people in the service department are rude and very UNPROFESSIONAL!! I will NEVER do business with this dealership again. When you ask to speak to a manger, they say that they all are mangers, or they will send you to a voice-mail. I've bought my last car from them, and this will be the last time I EVER do business with Gulfgate Dodge. More

Worse experience at a service department. This is 4th or 5th time in for the same thing. Computer issues. First time they said computer had to be replaced with their cost going to be well ove This is 4th or 5th time in for the same thing. Computer issues. First time they said computer had to be replaced with their cost going to be well over $7000, then next day they said it only needed an update. It's the same problem over and over. All the computer. They had my 2021 Jeep Grand Cherokee L Summit for 2 weeks last time and the day we picked it up....still same thing. We were not provided a rental. Now they've had it since Monday and supposedly can't find anything wrong. It's obvious it's the computer. I'm livid and I guess I will have to get an attorney involved! More

I would highly recommend Gulfgate Dodge Services department. I live in Las Vegas, NV my grandson a college student in Houston had issues with his Jeep. I was very worried about this situation until department. I live in Las Vegas, NV my grandson a college student in Houston had issues with his Jeep. I was very worried about this situation until I spoke with Ron G. in the services department... His professionalisms, knowledge of his job and his reassurance eased my worries and concerns. He kept me in the loop each day and he worked very closely with the warranty company... He's an employee that cares about customers and is definitely a keeper. Once again thank you!!! More

I took my truck for a diagnosis on 6/13/22 due to a check engine light and clicking noise. Johnny called me 6/15/22 to let me know about the tailgate latch recall and will be fixed for free, but techs couldn engine light and clicking noise. Johnny called me 6/15/22 to let me know about the tailgate latch recall and will be fixed for free, but techs couldn't open tailgate, so couldn't fix it. Johnny called me on 6/22/22 that my truck had a severe oil leak, but the Warranty company still wanted an extensive diagnosis, which would take another few days. Johnny called me 6/23/22 that the warranty company approved the oil leak, but still NOT certain if that is making the clicking noise, and would let me know when the oil leak is fixed. I spoke to Dalton in Service on 7/6/22 and system was showing Tech waiting on approval, but truck will be ready no later than 7/8/22. I received a voicemail from Johnny on 7/7/22 and 7/8/22 that my truck was ready for pick up. I went to the dealership to pick up my truck on 7/8/22, but Patsy said the name in their system and paperwork didn't have my name on it, so she couldn't release my truck to me. My truck is registered under my name and the warranty is under my name, so why their system was showing something different is beyond me. Luis the "manager" got involved and now he's telling me that he's not releasing my truck to me because the warranty company has not paid their share. I called the warranty company on 7/11/22 and they barely received the claim on 7/9/22 and now just waiting on someone from the dealership to call them for payment over the phone. I'm now waiting for a call back! This has been so frustrating and the worst customer service ever! More

The salesman Jeffrey and sales manager are both dishonest. Was quoted from their bdc agent their lowest price, and after driving 3 hours the sales manager tried to mark it up $13,000 from her price dishonest. Was quoted from their bdc agent their lowest price, and after driving 3 hours the sales manager tried to mark it up $13,000 from her price which was $10,000 over MSRP. Overall horrible experience and do NOT recommend anyone to waste their time with this dealership. More

Easy experience and transaction with Gulfgate Dodge and Mike who made it smooth and easy Mike who made it smooth and easy More

Beware we made a 5 hrs trip to see and test drive a specific car. We made an appointment. When we arrived we were told they didn't even have that specific car on lot. What a shady dealership! What a w specific car. We made an appointment. When we arrived we were told they didn't even have that specific car on lot. What a shady dealership! What a waste of our time and gas!! More

We were interested in the scat pack charger they had in the showroom. My wife and I could either go with cash or trade in our vehicle. They had a $12,000 mark up on the vehicle if traded our vehicle! The s the showroom. My wife and I could either go with cash or trade in our vehicle. They had a $12,000 mark up on the vehicle if traded our vehicle! The salesperson person said the scat pack was a sought after vehicle and they sold like hot cakes. The salesperson did not want to work with us and we had good credit with a pre approval with Chrysler Finance! We ended going down the road to the other dealership, who gave a great deal with the vehicle my Wife liked. We will never do business there! I still see they have that vehicle still for sale. Watch out for their mark ups! More

We found out the low rating on yelp and google is true and accurate. Went over there to buy a new jeep, found out the owner had been driving it, waited 4.5 hours for the jeep to come back to find out it h and accurate. Went over there to buy a new jeep, found out the owner had been driving it, waited 4.5 hours for the jeep to come back to find out it has 6k miles and has scratches and overspray on it. We went for a new car not a used one with damage and miles. The sales manager said well we sell at MSRP ++++ and we can knock 1k off. No thanks, there are a lot of car dealerships in Houston. They need to sell cars we do not need to buy one. More