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Towne Toyota
Ledgewood, NJ
378 Reviews
Family-owned and operated for over 30 Years, Towne Toyota Ledgewood New Jersey offers top quality cars and trucks at a competitive price; but our primary goal is to emphasize the entire ownership experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 AM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 378 reviews
July 10, 2026
Horrible experience at Towne Toyota in Ledgewood, NJ. I highly recommend shopping elsewhere. I purchased a Toyota Certified Pre-Owned 2023 Toyota RAV4 from Towne Toyota in April 2026. Before purchasin I highly recommend shopping elsewhere. I purchased a Toyota Certified Pre-Owned 2023 Toyota RAV4 from Towne Toyota in April 2026. Before purchasing, I noticed cosmetic damage that had been poorly repaired. The general manager acknowledged it and reduced the price, so I decided to move forward. Unfortunately, the problems started immediately. On the drive home, I heard a noise and discovered a piece of the exterior body molding coming loose and falling off. I returned to the dealership, where it was simply reattached. About a week later, I began experiencing braking issues. The brakes did not seem to stop the vehicle properly; the brake pedal would sink almost to the floor, and eventually a Brake warning light appeared. I contacted the general manager and brought the vehicle in. Before any technician inspected it, the service manager got into my vehicle, pressed buttons, shifted it into gear, and applied the parking brake until the warning light disappeared. When I asked why he would clear the warning before it could be diagnosed, he offered no explanation. Fortunately, the employee who checked me in had already seen the warning light, and I also had a photo of it. After waiting more than an hour, I was told the vehicle was safe to drive. Almost immediately after leaving, the Brake warning light returned, forcing me to turn around. I was then told the vehicle needed a new sensor and battery, but the sensor was not in stock, requiring another trip. About a week later, the Brake warning light came on again. During my next visit, the service manager became argumentative and raised his voice, claiming the problem was the steering angle sensor—the same component I had been told was already replaced. Toyota states that the Brake warning light can indicate a braking system failure and advises drivers to pull over immediately and have the vehicle towed. Despite this, I was repeatedly told the vehicle was safe to drive. The dealership eventually agreed to replace additional braking components, but the necessary parts were again unavailable, requiring yet another trip. Since the dealership is about an hour from my home, these repeated visits resulted in significant lost time. When I finally received a loaner vehicle, nearly two weeks passed without a single update. After I contacted the dealership, I was told the Brake warning light had returned even after additional repairs, meaning they still had not resolved the issue. While checking the Toyota app, I noticed my vehicle was parked at a residential address instead of the dealership. I later learned the service manager had taken my vehicle home, which further damaged my confidence in how it was being handled. About two months later, I returned because the suspension felt unusually soft and unstable. The vehicle floated over the road, had excessive body roll, bounced over small bumps, and produced loud banging noises from the driver's side front suspension. The paint is also peeling in several areas, and rust is beginning to form. The service manager photographed the damage but never explained what would be done or whether it would be covered. This has been the most problematic vehicle I have ever owned. Between the repeated safety concerns, unsuccessful repair attempts, poor communication, and dismissive customer service, I have completely lost confidence in Towne Toyota. I cannot recommend purchasing a vehicle from this dealership and will never do business with them again. More
by raeganlady
Employees Worked With
Service Manager
June 08, 2026
Excelente gracias al señor Duvan por hacer todo muy rápido es mi tercer carro con ellos y no e tenido queja súper contenta siempre me ayuda la mejor manera posible rápido es mi tercer carro con ellos y no e tenido queja súper contenta siempre me ayuda la mejor manera posible More
by Judith
Employees Worked With
Duvan
May 17, 2026
I had an excellent experience working with Goskel Aksoy at Towne Toyota, Ledgewood, NJ. From the very moment I entered the dealership to the end of the process, he was incredibly helpful, professional and at Towne Toyota, Ledgewood, NJ. From the very moment I entered the dealership to the end of the process, he was incredibly helpful, professional and patient, paying attention to exactly what I was looking for. He took the time to answer all of my questions, made sure I understood every step, and never made me feel pressured. He was very committed to making the experience smooth and stress-free and also went above and beyond to help me find the right car and took me directly to the car I was looking for. I commend Goskel Aksoy on his patience and great customer service and highly recommend him to anyone looking for buy or lease! Thank you Goskel for all of your patients, time and help! More
by frossy83
Employees Worked With
Goskel Aksoy
September 27, 2025
I recently leased a car from Towne Toyota, and I have to say this was by far the best car-buying/leasing experience I’ve had in over 20–25 years. I’ve purchased and leased many cars over the years, but noth say this was by far the best car-buying/leasing experience I’ve had in over 20–25 years. I’ve purchased and leased many cars over the years, but nothing compares to how smooth, fast, and enjoyable this process was. From the start, my salesman Goksel was outstanding — professional, knowledgeable, and genuinely focused on making the entire experience stress-free. He took the time to answer all of my questions, set up a test drive right away, and made sure I was comfortable throughout the entire process. The signing process was lightning fast — paperwork was handled quickly and efficiently, and before I knew it, I was driving off in my new car. They even offered me drinks and snacks during the process, which was such a thoughtful touch and made me feel really valued as a customer. I also want to give a special mention to the General Manager, Travis. Don’t be afraid to ask him for what you want — he went above and beyond to make sure I got a really good deal and worked hard to meet me in the middle on everything. His professionalism and willingness to find solutions truly stood out. Overall, this was hands down the best dealership experience I’ve ever had. If you are looking to buy or lease a car, I highly recommend asking for Goksel as your salesperson and connecting with Travis if you need that extra support to close the deal. Towne Toyota has earned a loyal customer for life! More
by ErdalKilic
Employees Worked With
Goksel, Travis
August 13, 2025
I had an excellent experience with Julian in the service department at Towne Toyota in Ledgewood. From start to finish, he was professional, attentive, and went above and beyond to make sure my automotive s department at Towne Toyota in Ledgewood. From start to finish, he was professional, attentive, and went above and beyond to make sure my automotive service was handled smoothly. He took the time to explain the work being done, answered all my questions clearly, and made me feel confident my vehicle was in good hands. I truly appreciate his honesty and great customer service—highly recommend asking for Julian if you need service here! More
by Venus
Employees Worked With
Julian
July 01, 2025
owne Toyota Ledgewood, NJ BEST Toyota dealership in NJ. Our salesman Tony A. did so much searching for the exact Grand Highlander I wanted. He stayed in contact with me through the process. We will not go Our salesman Tony A. did so much searching for the exact Grand Highlander I wanted. He stayed in contact with me through the process. We will not go to any other dealership. This is a dealership that wants you to go home happy. Thank you to the entire team at Towne Toyota!!! We are so happy with our 8th Toyota from this dealer! We will most definitely be back. More
by LLCRFC614
Employees Worked With
Tony A
March 05, 2025
I had an amazing experience leasing my 2024 Toyota Tocoma TRD OFF Road Hybrid with David Torres From start to finish, He was professional, knowledgeable, and genuinely cared about helping me make the correct TRD OFF Road Hybrid with David Torres From start to finish, He was professional, knowledgeable, and genuinely cared about helping me make the correct decision.He made the whole process smooth and stress-free, answering all my questions with patience and clarity. I never felt pressure he just supported in making the best decision for me. If you're looking for someone who goes the extra mile and provides top-notch customer service, I highly recommend David Torres!. he also speaks Spanish. Thank you for making my car leasing experience so easy and enjoyable More
by Leon360
Employees Worked With
David Torres
February 14, 2025
It is a great experience to purchase a new car at Towns of Toyota Ledgewood, New Jersey. The sales person Mr. Robert Eibon provides very detailed information for different cars so customer can have a bette of Toyota Ledgewood, New Jersey. The sales person Mr. Robert Eibon provides very detailed information for different cars so customer can have a better option based upon the budget. He is so patient to answer all questions from customers and never push for selling the cars. He was so professional even we didn’t buy the car for the first visiting the dealership. It is highly recommended to contact him if anyone would like to buy the car from this dealership. More
by Ron
Employees Worked With
Robert Eibon
November 19, 2024
Towne Toyota Ledgewood nj is one of the best dealers to shop for cars and any repairs or replacement parts even with a warranty they take excellent care of your car there the best 50 stars shop for cars and any repairs or replacement parts even with a warranty they take excellent care of your car there the best 50 stars More
by Ray
Employees Worked With
Marco Kalov
