Towne Toyota Scion - Service Center

Lisa always welcomes us to the service department as though she is greeting a friend. She clearly communicates our needs to the mechanics, their findings to us, and the cost involved. She has been and though she is greeting a friend. She clearly communicates our needs to the mechanics, their findings to us, and the cost involved. She has been and continues to be the reason we are satisfied return customers! More

From the moment I was greeted to the minute I picked up my Camry I can honestly say I have never been so happy with any service dept I have ever dealt with. As long as Lisa is with towne toyota I will cont my Camry I can honestly say I have never been so happy with any service dept I have ever dealt with. As long as Lisa is with towne toyota I will continue to purchase ONLY Toyota vehicles! More

I have purchased several Toyotas from Towne Toyota but the main reason I go there is their great Service Department. Lisa is knowledgeable, friendly and professional. The service is performed promptly a the main reason I go there is their great Service Department. Lisa is knowledgeable, friendly and professional. The service is performed promptly and thoroughly . This is important since I often wait for minor service. There is never a hassle about a loaner car if the service requires a long time. In fact she would offer a choice of cars. The mechanics that I have dealt with are also very knowledgeable and honest. They have never tried to sell me any service that I did not need. I recently went in for what seemed like an intermittent alternator. They could have easily sold me an alternator but Chris , their electrical expert, insisted on checking out the wiring. He found a corroded connection which was the problem. They charged me nothing even though he had spent two hours on the job. I never have to use any coupons for service since Lisa gives a better price. With such great service, why would I go anywhere else! More

My significant other John Gregowitz and myself have been coming to Towne Toyota since 2006. We have been happy with the service department. I was so happy when Lisa Giambattista became my personal Assiste coming to Towne Toyota since 2006. We have been happy with the service department. I was so happy when Lisa Giambattista became my personal Assisted Service Manager, Very professional, beautiful personality and a real people person! Explained in detail about what kind of service was needed when I came in for my usual maintenance. There have been times I would be waiting for my car and doing my work and over heard a few ladies complementing Lisa. I chimed in and said she really knows her stuff and glad to see a woman Assisted Service Manager - Lisa!!!! I would recommend Lisa to anyone. Also when I was in the show room sitting at one of the tables. Customers were not sure about the purchase of a Toyota. I had to add my two cents and said my Toyota Camry XLE purchased from Towne is the 15th Toyota I have owned! One of the big reasons I come back to Towne is the service and Lisa!! Regards; Barbara Rimorin More

I recently moved from CA for NJ and needed a dealership to work on my car. This dealership was nearby and that's the only reason I selected it. You can't imagine my shock and surprise to find a very comp to work on my car. This dealership was nearby and that's the only reason I selected it. You can't imagine my shock and surprise to find a very competent and friendly service experience. Even more shocking was the price. The price was so fair - I was stunned. The center console of my car had been broken for about a year. They were innovative and practical and rather than suggest that I replace the entire part - they fixed what I had, at a fraction of the cost. I had two experiences where they could have easily charged me more or made stuff up and they didn't. I know dealerships are notorious for bad practices, and I would never completely trust any auto repair shop. However, for the moment - this dealership has earned my trust. I would definitely give these folks a try. The wifi, comfortable waiting area, fresh cookies, coffee, and writing tables are additional appreciated features. I can't believe I'm writing this, but I had a great experience at a car dealership. More

I had some major issues with my car and had to take it to the service department several times. The Service Director Mike Elston was very unprofessional. I had to leave 10 messages and many emails to get a r the service department several times. The Service Director Mike Elston was very unprofessional. I had to leave 10 messages and many emails to get a response from him. They did a faulty installation of an air suspension system and they are not willing to take the responsibility. In my opinion, they are not competent enough to really troubleshoot and fix anything. More

Service department has gone to xxxx. A few years back my amazing service adviser left and I couldn't understand why. I now know why. He foresaw the changes taking place that have brought the service departm amazing service adviser left and I couldn't understand why. I now know why. He foresaw the changes taking place that have brought the service department to the catastrophe it is now. I wouldn't want them to service my lawnmower. Please try another Toyota/Scion service department before this one. More

Brought vehicle for repair. Repair should not take more than 0.5 to 1hours and I was charged 2 hours labor without any explanation of why. All books say labor time is 0.4 hours but not 2 hours. Bottom line than 0.5 to 1hours and I was charged 2 hours labor without any explanation of why. All books say labor time is 0.4 hours but not 2 hours. Bottom line: If you want to be overcharged, please welcome to Towne Toyota. More

Refused to honor service contact and to fix a safety recall. Horrible customer service and loyalty. They use the "guess and check" method to diagnose your vehicle's problem at the owners expense. recall. Horrible customer service and loyalty. They use the "guess and check" method to diagnose your vehicle's problem at the owners expense. More