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Toyota City
Mamaroneck, NY
1,073 Reviews
Toyota City is a premier Toyota Dealership located in Mamaroneck New York, proudly serving Westchester, Rockland, Nassau and Bergen Counties as well as the five boroughs of New York. No matter where you are it's worth the trip!
From the moment you walk into our showroom or service center, you will know our commitment to Customer Service is second to none.
We are now a FAMILY owned and operated dealership, and our new mission is to serve our customers and community based on three common principles: Transparency, Efficiency, and Respect.
Toyota City is a proud recipient of the Toyota President's Award - the only dealership in Westchester to receive one in 2021. This prestigious award is presented to Toyota dealerships that excel in all facets of their operations. We acknowledge every Toyota City staff member and their commitment going above and beyond with Transparency, Efficiency and Respect every day, for every customer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,073 reviews
February 23, 2019
DCH Toyota Experience Everyone at the dealership was very professional & accommodating. Virginia Bisconti made sure that I got exactly the car I was looking for. Hugh Ryan Everyone at the dealership was very professional & accommodating. Virginia Bisconti made sure that I got exactly the car I was looking for. Hugh Ryan , the General Manager, was also excellent, making sure that all my concerns were addressed. The Service staff is very professional and great to deal with. This is my second purchase at DCH. I highly recommend them. More
by Highlander#3
Employees Worked With
Other Employees :
Joe Modica, Daniela Borda, Gabriel Rosario
February 15, 2019
Rude, bullying, misogynist, homophobic and incompetent At first our salesperson, Brandon Gross, was friendly and low pressure. When we took our test drive he made a racist comment apologizing for a Hip Hop At first our salesperson, Brandon Gross, was friendly and low pressure. When we took our test drive he made a racist comment apologizing for a Hip Hop station on the radio but we ignored this because we were excited about the car. As soon as we put the deposit down on the car this friendly and low pressure demeanor changed. Sydney, "the finance guy" began pressuring us into filling out their finance application before we had a chance to check with other lenders. We did end up getting a good rate through the dealership but when we began signing the paperwork Sydney refused to answer any of our questions and ridiculed us for even asking them, suggesting that we didn't trust him because of our gender. He refused to call me by my preferred name, even though I asked him to several times. He made it clear to us that he was in a hurry to be somewhere else and had no interest in helping us other than trying to sell us the rip-off third party warranty. His behavior towards us was rude, disrespectful and especially demeaning because all of this happened in front of our seven year old who was extremely uncomfortable. Brandon, our salesperson, was nowhere to be seen until we were walking out the door when he suddenly informed us there was only one key to our car and that it would cost over $300 to have a second key made. After arguing with him we eventually got him to agree to reimburse us for the key but it has been 1 month and we still have not received any reimbursement. Brandon never responded to any of our phone calls and emails and we had to start dealing with John Pritts who also stopped returning calls or emails. We've had to spend hours having a replacement key made and chasing down someone at the dealership who would take responsibility for the promises made to us. I just got off the phone with Hugh Ryan, the manager of the dealership, who assured me our check is on the way, but even after weeks of inquiries and complaints from us still has not had conversations with the staff members who behaved so offensively to us. If we ever receive the reimbursement, an apology for the way we were treated, and an assurance that other women and queer families will be treated with respect we'll update this review. More
by mzfxt
Employees Worked With
Hugh Ryan, Sydney Slotnick, Brandon Gross, John Pritts
February 13, 2019
Scheduled service Very professional and accurate on everything they do and explaining what you need. It has changed from the days that they used to be open till late Very professional and accurate on everything they do and explaining what you need. It has changed from the days that they used to be open till late More
by John
Employees Worked With
Mathew Rivera
February 10, 2019
The staff was terrific I was greeted when I arrived and everyone on the staff did their best to make my visit a positive experience. They are a terrific group. I was greeted when I arrived and everyone on the staff did their best to make my visit a positive experience. They are a terrific group. More
by julienneryan
Employees Worked With
Joe Modica
February 08, 2019
First time at service center And it couldn't have been a more pleasant experience! Everything was spoken to me quite thoroughly, and my truck was serviced well and quite quickly! And it couldn't have been a more pleasant experience! Everything was spoken to me quite thoroughly, and my truck was serviced well and quite quickly! More
by jimlutz
Employees Worked With
Gabriel Rosario
February 07, 2019
A Purchase Pleasure Brandon Gross sold me a car within the first hour I was there for a viewing. He was knowledgeable, courteous, friendly and made great recommendations. Brandon Gross sold me a car within the first hour I was there for a viewing. He was knowledgeable, courteous, friendly and made great recommendations. I would definitely shop for a car at this dealership and Brendon could sense that I wanted to conclude things rather quickly. He responded in a very professional manner. Danielli Sosa spent three days answering questions with a strong follow up in setting and rescheduling my appointments. She also sent photos and info on the cars that we discussed. Edward assisted me in a secondary review of the car functions. He was very patient and soft spoken. Then, I was good to go. I was completely satisfied with my DCH Toyota City experiences and would highly recommend them. More
by YM
Employees Worked With
Brendon Gross and Danielli Sosa. Edward for follow up.
January 26, 2019
Outstanding customer service! Mathew Rivera is the best! He is very friendly, and helpful. And the waiting area is very pleasant and consist more than what we expected. I would re Mathew Rivera is the best! He is very friendly, and helpful. And the waiting area is very pleasant and consist more than what we expected. I would recommend DCH to all! More
by musa
Employees Worked With
Mathew Rivera
January 25, 2019
scheduled Maintenence it was an easy hassle free visit. The waiting area and service area is always clean and comfortable. The internet room makes it easy for me to work wh it was an easy hassle free visit. The waiting area and service area is always clean and comfortable. The internet room makes it easy for me to work while waiting More
by 2014rav4
Employees Worked With
Philip Rhone
January 24, 2019
Very courteous All persons were very nice to deal with. They were quite attentive and friendly. I will return for service in the future. Thank you for the great erv All persons were very nice to deal with. They were quite attentive and friendly. I will return for service in the future. Thank you for the great ervice. More
by Cals
Employees Worked With
Joe Modica, Gabriel Rosario
January 20, 2019
Service st DCH Toyota Service advisors are always courteous and friendly. Wait time is quick, and I get a free car wash!! I would recommend this service dept. Thank you! Service advisors are always courteous and friendly. Wait time is quick, and I get a free car wash!! I would recommend this service dept. Thank you! More
by diane10573
Employees Worked With
Gabriel Rosario
