Toyota Knoxville

My old Camery was in total loss after an accident so I plan to obtain a new one. After negoation with one sale man we finally confirm a price (~$22900 after $500 rebate because I will do finanice with the plan to obtain a new one. After negoation with one sale man we finally confirm a price (~$22900 after $500 rebate because I will do finanice with them). When I was there to discuss the detail, the sale man told I am not qualified for 0% APR because $500 rebate). I think it doesn't make any sense because this $500 is incentive from toyota and it is compatible with 0% rate.(Actually they have this adverstised on their own website). Thus I insisted that.The sale man then talked to the manager. After a few minutes, a man showed up and throwed a piece of paper in front of me: "this is the invoice for this car. I don't know where you get $22900 number, this is just a mistake......do you buy or not?" I can't remember the exact words he said but that was basic meaning. I was shocked at that moment.He was so rude and unfriendly. I can't believe that he just simply denied the negoation offer ( I believed when sales man have an offer to customer he should get approved from manager, right). I didn't feel comfortable to deal with that person and Ijust leave. I checked online later and found that rude guy is a manager. I am very surprised because a manager should be more professional than that guy was. More

Rick was very nice and helpful. He went far and above to answer every question or concern we had no matter how large or small it was. He even laughed at my husbands bad jokes. Very good salesman. answer every question or concern we had no matter how large or small it was. He even laughed at my husbands bad jokes. Very good salesman. More

I was very pleased with my experience at Toyota Knoxville. My salesman was professional and courteous. I have bought 3 cars from Toyota Knoxville within the past couple if years and would never go Knoxville. My salesman was professional and courteous. I have bought 3 cars from Toyota Knoxville within the past couple if years and would never go anywhere else! Chuck Jones was great! Thanks Chuck! I have also visited the service dept, they are professional and knowledgeable snd easy to get your car in and out. Rental, accessories, and body shop are all outstanding. More

I was very happy with my experience at Toyota Knoxville and I HIGHLY recommend working with sales associate John McCarthy. My last car was a 2000 Toyota Celica and it remained in great condition for 11 yea and I HIGHLY recommend working with sales associate John McCarthy. My last car was a 2000 Toyota Celica and it remained in great condition for 11 years. I had no intention of purchasing a vehicle when I was hit by another driver and the Celica totaled. Having little to no knowledge of cars I pretty much had a crash course in buying a new one. I talked to friends, did research on the internet and went to several dealerships in the area. I can honestly say the research I found and the experience I had at Toyota Knoxville was above and beyond any of the others. Everyone I dealt with was polite and I never felt pressured or intimidated. Some of the other dealerships had that sleazy used car salesman feel, one even made stereotypical remarks about me being a female driver! I never felt that way at Toyota, especially working with John. I really can’t say enough good things about my experience with him. He is polite, straight forward and really went the extra mile to make sure I was happy with my purchase. Another review mentioned that Toyota won’t come down from sticker price and I will admit getting them to budge too much can take some effort (as with most dealerships) but just do your research and be prepared, John will do everything he can to work with you. I am thrilled with my RAV4 and I will definitely buy cars from Toyota Knoxville and John in the future! More

We had a good experienced with our time at Knoxville Toyota. They worked with us on negotiating a price that we were able to afford. They also worked with us on a workable deal with our trade-in. W Toyota. They worked with us on negotiating a price that we were able to afford. They also worked with us on a workable deal with our trade-in. We never felt pressured and always felt they were friendly and willing to do whatever it took took to get us in the new car. Thank you More

I have been to this dealership twice for two different car purchases and once more to try and trade down, which didn't work out. The first time I went to TK was when I bought a Corolla in 2005, and my exp car purchases and once more to try and trade down, which didn't work out. The first time I went to TK was when I bought a Corolla in 2005, and my experience was pretty decent. I got an OK deal, but I think I could have done better elsewhere. I don't think Toyota Knoxville moves very much on price ever. The second time I was there was to purchase a 2010 Prius in September of 2010. I was actually there to purchase something around $15,000, and Jennifer was the person who worked with me that time. She ended up getting me in the Prius, which I was never really happy with after the first two months, for about $24K, and that was way above my budget. Needless to say, I ended up trading the Prius in elsewhere for something cheaper because I could no longer afford the payments. Jennifer was really nice, but I didn't appreciate her pushing me into a more expensive vehicle knowing that I didn't want one to begin with. I feel like the staff at Toyota Knoxville is very pushy when dealing, and they do not move very much on price at all...no matter how many times I left and came back, they never bothered to work on improving their prices. Now that I've decided to go a different route with my car brand, I realize Toyota is not the best vehicle out there anymore. Yes, I went to Honda, and I love my car now. It's smoother and has better suspension and handling than any Toyota I've driven, and my whole family has Toys...none of their cars feel quite as smooth or agile as my Honda. Oddly enough, I went to Honda because I tested one off the Toyota Knoxville lot and loved it. Sorry, Toyota, but ya lost me. Oh, and I ended up getting more money from Airport Honda on my Toyota trade down than Toyota Knoxville was willing to offer. I do have to say that the service department at TK is pretty good, I can't discount their maintenance and service, but some of the sales staff needs work on presenting deals and listening to the needs of their customers. More

First let me say that this is the first "new" car I have ever owned. Needless to say I was nervous. The day I arrived it was barely raining, and soon it started snowing. Corbin, and every at Toyo car I have ever owned. Needless to say I was nervous. The day I arrived it was barely raining, and soon it started snowing. Corbin, and every at Toyota of Knoxville were very friendly and put me at ease. Since I had driven a 2010 Yaris already I had fallen in love with the car and knew what I wanted. Everyone took the time to explain every line and letter, and to answer any questions I had. I was made to feel very much at home. One thing that impressed me greatly was the inspection before I left with my new car. The sales manager came to the indoor area where they had brought my car and with her we went over every inch to make sure the car was perfect. Since it was snowing and had already laid about 3 inches or more on the ground, they asked me if I wanted them to hold off on a full detail. I agreed and we found that there was a small scratch on the left rear door handle, she made a note and said when I brought it in for my detailing they would take care of it. Several people from Corbin who was great, to he Sale Manager and others have called many times to make sure that I am enjoying my Toyota, and believe me when I say I am! It is a great little car, my gas mileage is almost 44 MPG on the highway and I love it! I will definitely make Toyota of Knoxville my new car home from now on, and we are already a two Yaris family! More

At first I wasn't going to go to Toyota of Knoxville becasue I had been looking at a truck at another dealership but I'm sure glad I did. Got the perfect truck and my experience at the dealership was to becasue I had been looking at a truck at another dealership but I'm sure glad I did. Got the perfect truck and my experience at the dealership was top notch. Thanks Michael and Toyota of Knoxville. More

Jim the sales associate was so great,he is like a friend to me and my boyfriend Tom,he made us feel at home at Toyota Knoxville I would recommend him and the dealership to my friends and family. Homer Hart to me and my boyfriend Tom,he made us feel at home at Toyota Knoxville I would recommend him and the dealership to my friends and family. Homer Hart also made us feel at home there he's really a nice person. I would like the owner of the dealership to know he has 2 great guy's working for his company thank you so much for making me feel like family at Toyota Knoxville. Thanks again so much. Sirirat Storm More

This was my second experience with Toyota of Knoxville. They are easy to deal with and are very educated about their product. Lee Townsend and Justin were great with sales and Homer in Finance was great to They are easy to deal with and are very educated about their product. Lee Townsend and Justin were great with sales and Homer in Finance was great too. I look forward to dealing with them again in the future. More