If you’re not mechanically savvy stay away.
I took my vehicle for a diagnostics check. It was making a clunking noise and steering felt odd. They charged me $110. 1 front shock broke other worn.
I took my vehicle for a diagnostics check. It was making a clunking noise and steering felt odd. They charged me $110. 1 front shock broke other worn. Asked about all shocks replaced told only need front. After repair vehicle was pulling right. Called immediately,had tires replaced,returned following Monday. They checked vehicle and alignment blamed new tires for pull. I reported pulling before tire replacement. They realigned BR walked me to car and asked how I got the black mark on my bumper. I said I didn’t know. Didn’t remember it,but must have been there? Drove away,left for a weeks vacation next day. Husband driving we kept hearing loud noise in right front on bumps and wheel pulling to right. Immediately called Service to report the issue. Informed them on drive to TN.Rescheduled a visit following vacation. At appt. I got mechanic to ride ,hard to get noise good, but did reproduce well enough for mech. Him being honest said they “did not R/R right strut mount”. I asked why? He said “ not recommended by Service BR .”. Full strut assemblies are available. Cheaper to buy and install then piecemeal. I then argued with Service Writer we BR about not Installing full replacement. He was mad at mech.Made new appointment. Returned next day to drop off the car. They kept it 4 days driven by 3 different people, called the 4th day and said “couldn’t replicate noise “. I was flabbergasted. When dropped off I understood they would replace strut mount. Instead they deprived me of use and abused my vehicle further. My husband finally called and had to agree we pay for part they install free as warranty on their work. So I get it back BR is now removed I’m dealing with the Dept.MgR. He tells me how he put two bolts in my undercarriage plastic protection area and I’m like OK? He assured me went through top to bottom on work performed himself nothing out of place etc. except those two little screws he kindly replaced. TY . Part replaced trying to stay civil after everything. I drive away still pulling right. I drove home unsatisfied and angry. Later that week while driving I began to hear a loud bumping noise. It was increasing. Unsure of how to handle situation. Mentally broken. A few days later I washed my car and I see damage to the right front area. Under my right wheel well the black plastic has a big worn spot 2”wide by 8” Long where something had rubbed. Closer inspection revealed bolts on front right and left missing. I call again speak to Dept MgR. he says bring it back. “GOD HELP ME”. I Go back again. HeaD Mechanic looks at damage,missing bolts under my wheel wells. Informs me they never removed any bolts while replacing struts. Ignored question of front rub damage. I asked why ripped strut boots weren’t replaced? Not included in repair, only in full strut assembly package. I ask .why didn’t they redo entire strut assemblies? His excuse/ blame is on now removed BR Service writer. Did not request full strut assemblies installed. I asked them about the rest of my front end steering assemblies such as ball joints and Pittman arm. Rack and pinion. He said my car didn’t have those. Ride over they took my vehicle back into the garage and looked over it top to bottom. Called me into shop ,put me in Drivers seat and rattled something under my hood. Asked if that was the noise I heard I said I wasn’t sure,but maybe.? I didn’t ask them to show me what was making the noise. They didn’t offer to show or offer to tighten it up and me drive to see if the noise stopped. They could have tightened it for integrity’s sake. I didn’t think to ask them to tighten it or show me it either I was so upset with my treatment by everyone. I returned to the smarmy Dept. MgR. Who assured me everything in their power to help me had been done. I again made another appt to have vehicle test driven two weeks out. At $110 to diagnose right pull. I went to ANDY MOHR INSTEAD, I need new steering rack and link bolt ends, weren’t replaced properly after strut work.