Toyota Of Vero Beach

HORRIBLE BUYING EXPERIENCE! Beware of "Car Dogs"Typical HORRIBLE BUYING EXPERIENCE! Beware of "Car Dogs" Typical Car Salesmen, bait & switch tactics, poor management (Tyler Schaeffer) & Very poor service HORRIBLE BUYING EXPERIENCE! Beware of "Car Dogs" Typical Car Salesmen, bait & switch tactics, poor management (Tyler Schaeffer) & Very poor service We went to Toyota of Vero Beach because they had the exact Tundra that we were looking for.. they do have a great selection.. But the experience went south as soon as we arrived. We had an appointment set up and told them exactly which vehicle we were coming to purchase. We confirmed the asking price and availability before driving over an hour to this dealership. We were greeted by Sage, our sales person, who wanted to sit and talk about the deal before even showing us the vehicle that we had driven to see. He proceeded to brag about being a lifelong car dealer and his favorite movie "Car Dogs" (which you should definitely watch before going to this dealership because it's who they want to be). He finally let us take a test drive, it's a great truck, and exactly what we wanted, and listed at a great price... seemed perfect. Then we started talking numbers.. Sage kept doing the go to the manager thing.. and kept coming back with a price that had a $7,000 fee attached. When we asked about this fee, we were told that it's the market mark-up because the truck is actually worth more then they list it for!! So, they under list the vehicles, then mark them up when you make the deal, and try to slip that fee into the deal. Then try to rework the numbers to make you happy, while still keeping the higher then listed sticker price. The sticker on the window says one price... then they say it's in high demand so they are charging a market percentage. That's called bait and switch. Advertise on line that it's $52k, then when the customer arrives, tell them that it's actually $59k. And, they had plenty of chances to tell me this BEFORE I drove 1.5 hours!!! After we refused to pay this fee, and were told we wouldn't.. it appeared again in our finance paperwork, as we were about to sign. We had to start all over again with Tyler the sales manager. Once we did finally sign to a deal that we were comfortable with, the sales staff and Tyler were so fed up that they couldn't get that $7k out of us, that they ignored us as our vehicle was being prepped. After waiting outside for an hour, and not being offered a drink or a seat, I went to ask our dealer where the truck was. He said it was right out front. That's because he didn't even know which truck we had just paid over $50k for. As we were standing in the lot waiting, Tyler Schaeffer went by and smugly handed us his card and said, "Sorry about the mix-up, we just don't want a bad internet review, let me know what I can do to make it up. We don't sell 100 cars a month with bad google reviews." He cared way more about the review, then actually earning the good review. During the negotiation of the deal, Sage offered us running boards, and told us we could pick them out and that we could have them installed at our local dealer. They also agreed to come and pick up our trade in. A month later our old truck was still sitting there and we couldn't get anyone to respond about getting the rails installed. After A LOT of run around, we finally got an appointment to get them installed. Tyler Schaeffer then asked by text if we were happy with the deal. I said no, that it was the worst buying experience ever. He asked if he could do anything to make it right. We asked if he might throw in a Touneu cover for the bed. He said he would and began to make the arrangements to have it installed. After agreeing to that, Tyler Schaeffer the said by text "We will need a 5 star Google Review to make that happen." unbelievable! He didn't care about the customer or our buying experience. He didn't care that we spent $50k at his dealership and were unhappy. He only cared about what we wrote in the review. He was willing to buy the good review, knowing that he as a slime ball the entire time. THESE GUYS ARE THE TYPICAL CAR DEALERS! THEY USE ALL OF THE TECHNIQUES THAT EVERYONE LAOTHES! 3 When you leave this place you feel like you need a shower. More

Very nice and a pleasure to buy a new car from them, they work with you and explain everything good prices and great service would buy again from Vero Toyota work with you and explain everything good prices and great service would buy again from Vero Toyota More

I was greeted promptly. The service advisor was very careful to explain the recommended services and the cost associated with each service he recommended. My car was serviced in a reasonable amount of t careful to explain the recommended services and the cost associated with each service he recommended. My car was serviced in a reasonable amount of time. The total cost was the same as the amount I was quoted. The service advisor was professional and courteous. More

My salesman Colton was very nice and helpful. Tyler the manager was determined to make the trade of my car work, and Steve in the finance department was very helpful and a sweet person. manager was determined to make the trade of my car work, and Steve in the finance department was very helpful and a sweet person. More

I previously bought a Tundra with Alvin Clark a number of years back....he made a most wonderful impression on me that I would only purchase a new vehicle with him!! I have been servicing my vehicles only wi years back....he made a most wonderful impression on me that I would only purchase a new vehicle with him!! I have been servicing my vehicles only with Vero Toyota, with Tim in service department....another wonderful gentleman who has always been there for me to help take care of my needs!! Just want to praise and thank these guys for their exceptional service at Vero Toyota!!! More

Very happy with the service this was my first time to have anything down in the service department Very nice attractive dealership and wonderful customer service have anything down in the service department Very nice attractive dealership and wonderful customer service More

Entire staff and Steve L. (service advisor) in particular characterized by professionalism and personableness. A comfortable and pleasant setting within a clean environment while waiting for service. characterized by professionalism and personableness. A comfortable and pleasant setting within a clean environment while waiting for service. More

Fast appointment great Service mgr. did it as fast as they could. We have used this place since moving to Fl. Very happy. We loved our Dealer in N j so we re good now they could. We have used this place since moving to Fl. Very happy. We loved our Dealer in N j so we re good now More

I went to three other dealership before going to Toyota Of Vero Beach and I'm so happy I did. The sales person who helped me knew his job so well he was very helpful I would recommend this dealership to fr Of Vero Beach and I'm so happy I did. The sales person who helped me knew his job so well he was very helpful I would recommend this dealership to friends and family. More

Took car in for oil change. They left content of glove box on floor and did not update next service sticker on wind shield. A service person saw it and put away for me box on floor and did not update next service sticker on wind shield. A service person saw it and put away for me More