Toyota San Luis Obispo

Terrible Customer Service I really wish I had read the reviews on this place before taking my car in for service. Very poor customer service and communication. If anyone from T I really wish I had read the reviews on this place before taking my car in for service. Very poor customer service and communication. If anyone from Toyota SLO management is reading this, please train your employees on how to provide some kind of quality customer service. The numerous consistently poor reviews should be a wake-up call to you. I have been to other dealerships and not experienced such indifferent attitudes. It appears this is unique to the SLO dealership. More

Buyer Beware!!! Buyer beware!! Toyota Certification? We purchased a "Toyota Certified". Van had to be jumped to get started for the test drive, ok, that happen Buyer beware!! Toyota Certification? We purchased a "Toyota Certified". Van had to be jumped to get started for the test drive, ok, that happens when a cars sits. We were told that the battery was replaced 6 weeks earlier and it was just charged, tested and was good. After singing all the paper work and ready to leave, I asked for the 2nd FOB, "oh, yea, not all the used cars have them". This was never brought up in negotiations and granted, I should have asked as well. Assumed it was standard to provide 2 keys. But we were offered the change to purchase a new one at their cost, $179, no offer to pick up the programming. Forward to 2 days later my pregnant wife is stuck in Paso in 100+ degree weather with a dead battery in this "Toyota Certified Vehicle". Now I had to take off, make an appointment to bring in a "Toyota Certified" vehicle in for an item that was just checked 48 hours earlier. I get that stuff happens, but it's the way that a "Service" based company handles it, that tells you about their business. I have no faith that the "Toyota Certification" was even done correctly and possible just flat rated. I am amazed of the amount disrespect that one of their service manage had when speaking with my wife. If you still plan on purchasing here, have you mechanic check it out, don't trust the "Toyota Certification" and ask about a second key upfront. Attempts to come to a solution have been in vain. More

Sexist at SLO toyota I went into this dealership with my husband after I had done all the research myself to be insulted by a supervisor by telling me I was completely wro I went into this dealership with my husband after I had done all the research myself to be insulted by a supervisor by telling me I was completely wrong about what I had researched and that he had tried to explain it to me slowly and easily. I am not an idiot. I got it the first time they explained it to me. Then sent us over to sign papers in which the finance manager then said wives need reassurance from their husbands about their purchase. It's my car jerk. It has only my name on it. Do not go here. They are inflexible on prices and their trade in values are a joke. More

Horrible Customer Service I regretfully have taken my vehicle here on multiple occasions as there is no Lexus dealer in the area for service. I have been disappointed every vi I regretfully have taken my vehicle here on multiple occasions as there is no Lexus dealer in the area for service. I have been disappointed every visit. Most disappointing would be the Customer Service. The staff are rude and unprofessional - including management. I will not be taking my vehicle here anymore and would not recommend you to take your vehicle here for service. More

NEVER BUY YOUR TOYOTA AT THE SLO DEALERSHIP After signing the agreement & other docs, financing and possession of the car, I realized I was given only ONE electronic key. The salesman said it o After signing the agreement & other docs, financing and possession of the car, I realized I was given only ONE electronic key. The salesman said it only comes with ONE key but I could get another key at the Parts Department ($110 Key, cutting & programing). I contacted the management and said the salesman failed to disclosed that only ONE key come with the car. (Actual duplicate electronic key with remote locks $489) I ask the manager to reimburse me for the inexpensive key ($110), the manager stated that my attorney can meet with Toyota's Attorneys and hung up! I called back and re-requested reimbursement for the second inexpensive key ($110) on the manager's answer machine and said a legal remedy is too much an ordeal and told him that I will do my best to make sure that everyone and people I don't know to never ever buy from that dealership again (including past customers that referred me there, my neighbor who bought a used Toyota at this dealership received THREE full remote electronic keys included with his purchase). It too early to say the customers have been spoiled, it has always been a long standing custom to get a spare key with the purchase of a new or used car. I was never told there was only ONE key till all was said and done. Now about the car: All the Toyota's (Corolla, Camary) I have own have been the best. This new-used Toyota Yaris I trust will be as good Toyota is a great car, always has been. BUT NEVER NEVER BUY CAR AT THE SAN LUIS OBISPO TOYOTA DEALERSHIP!!! The salesman insinuated I was making a big deal out of a spare key ($489). The acting manager as written above backed him! If you are buying a new-used car make sure from the git before closing the deal that you will be given at lease TWO remote electronic keys ($489 each)! The salesman has an easy going personal, the acting manager behaves like a community loving pastor...don't let them fool you, you'll see the true colors when they cover up in the aftermath. I am 65 years old, perhaps this is the last lesson I'll need to realize that from generation to generation, the nature of theses nice appearing salesman and manager never change! GO ELSEWHERE TO BUY YOUR TOYOTA!!! More

My expierence at this dealership was horrible. I walked on the lot to take my daughters car in for service and was accosted by Mo the salesman. He told me because I was the first customer of the day he wou on the lot to take my daughters car in for service and was accosted by Mo the salesman. He told me because I was the first customer of the day he would give me this 2007 Camry for $2000 less than sticker( which was $5000 over Kelly Blue Book) and $3500 for my trade in. I waited to see what the service dept said, we decided it need to much work and would get this Camry. Well they us in there and it was like the blind leading the blind. The salesman wanted our vin# and I told him for the 4th time that is was in service. He disappears for 15 minutes only to come back and ask me for the Mileage. Again I told him my car was in service and why wouldn't he have looked at that when he went for the vin # ? He said the line was to long????!! What the hell? He then writes down some numbers and disappears for 40 only to come back to tell me that I had no credit. Again, what the hell? He told me he can't selle the car with no credit, I said check again my Credit score is well over 800. Low and behold he finds it. Them he disappears for another 30 minutes only to come back with bad news. The manager won't give me the price he promised or the trade in. I was now told I had to pay full price and get nothing for my trade in. Ok I said I'm out of here. The manager approaches me at the door. Only wants two minutes off time. We sit, I start my stop watch on my phone. First thing he wants to know is what kind of payment I would be happy with. Ok mister this isn't about payment it's about the price I walk out after 2 1/2 minutes he gets rude. My ding dong salesman chases me through the parking lot. I told him no again. He tellse this girl next to him wants to car but he only wants to sell it to me. Wow, that's at have made that girl Feel good. One last time he runs after me as I buckle my seat belt to tell me hallelujah the manager agreed to the price. Oh oops to late. End of story, I bought a great honda and spent more than I was going to at Toyota There is a lot more that went On during my visit to Toyota but I cut it short. Some of it actually funny. Like when the salesman came In and I said I was done and he asked if I would just give him A few more minutes, he really needed to wash his face. Ok mister sure I'll sit here longer while you freshen up Please don't buy from these guys, they lie. More

I just took my 2009 Tacoma in for the acellerator recall and some other problems. I was told that I was out of warrenty even though I only have 31,000 miles on the truck. I questioned this as when I bought and some other problems. I was told that I was out of warrenty even though I only have 31,000 miles on the truck. I questioned this as when I bought the truck I was told by the salesman that the warrenty was for 36,000 miles. The service Rep (Thorton) told me it was my fault that I had not read the entire agreement and that if I had I would have known that the warrenty was only good for 36 months.She was very nasty with a know-it-all attitude. I asked to talk to the service manager (Steve)who told me basically the same thing. He did say he would call Toyota and see if they would split some of the cost with me ($406)but that it was my problem and Toyota of San Luis Obispo had no responsibility in this matter. By the way I am only 5 and one half weeks over the 36 month time frame. It is obvious that this dealership has never heard of the phrase (customer service/satisfaction) and they do not practice it. You can bet that I have purchased my last Toyota. John T. Ressler timress@charter.net More

This place is AMAZING. I have had a number of negative experiences with other dealerships and service places and I go out of my way now to have my car serviced here. They know what they're doing, they do experiences with other dealerships and service places and I go out of my way now to have my car serviced here. They know what they're doing, they do it quickly, and they never over-charge me or tell me I need something fixed that I don't. I sincerely appreciate their professionalism and work ethic. More

I purchased 4 vehicles from this Dealership. With each vehicle I purchased an extended warrantee and a service warrantee. Each of which I was told that if I sold or traded the vehicle in, Toyota would gi vehicle I purchased an extended warrantee and a service warrantee. Each of which I was told that if I sold or traded the vehicle in, Toyota would give me back the remaining dollar amount on the warrantees. This was a lie, as I have gotten rid of each vehicle and I never received any refunds. I have been hounding them for this refund and a man named Abe Saba filled out the paperwork in July of 2010 again, but I never received a penny from Toyota or the Dealership. He promised to follow up on this and I have never heard from him again. This is thousands of dollars in refunds that I was ripped off. More

I read some of the reviews here and see they are usually from 2006 or before. I don't know who was with Toyota of SLO then but my experience was far different than some of these other people. I went in from 2006 or before. I don't know who was with Toyota of SLO then but my experience was far different than some of these other people. I went in to buy a new 2008 Tundra and had the good fortune of knowing Jeff K. who came from another dealership, (not Toyota), where I bought my previous new car. When Jeff went to Toyota of SLO, that is where I went because he is not a "salesman" like is often sterotyped. Jeff will show you everything in the class of vehicle you are looking for so that you know your options. He will work to find you the best deal, whether it's on their lot or on some other Toyota lot. He will explain the financing so you know what you will be paying when the ink is dry. He is straightforward, no-pressure, highly informative and makes sure you get all your questions answered before you leave. He'll even give you his private number for you to call if questions come up later. You will not find a better person to deal with at any showroom at any dealership. Jeff K is who you want to see if you're tired of being sold or tired of the sales tricks. Jeff doesn't play those games. Whether you're looking for a new or used vehicle, he is your man. More