Toyota San Luis Obispo

i had gone to the dealership a week or so prior to purchasing my vehicle. I talked to a young gentleman W. He took me on a test drive in the vehicle that I had been studying online. He was a nice youn purchasing my vehicle. I talked to a young gentleman W. He took me on a test drive in the vehicle that I had been studying online. He was a nice young man and even introduced me to his manager. Even though they both told me that they would like to help me that day to purchase a vehicle, when i said that i still needed to think about it they did not get pushy like other dealerships such as honda and ford that i have been to. I then came back and purchased the vehicle from w who again showed me the whole vehicle and let me go for another drive. When it came to the negotiation I talked with L who presented to me what payments would be on the vehicle. I was very pleased with both of the gentlemen that helped me. thank you toyota slo More

I purchased a used vehicle from this place, big mistake. I was trading in a vehicle that I was upside down on. I wanted to finance the vehicle through my own bank but was told by the finance person that no I was trading in a vehicle that I was upside down on. I wanted to finance the vehicle through my own bank but was told by the finance person that no one would finance me for the vehicle for the price I was paying for it. I told him my bank would but he still said we needed to process the loan with Toyota and would not allow me to wait for the decision from my bank. I did the loan, planning to convert it to my own bank. I took out the extended warranty, and GAP insurance with Toyota. I got approval from my bank for the loan the next day but was told by Toyota that he couldn't do anything about providing me with any information until I got an account number from Toyota. I had to wait a week to get an account number from Toyota. When I got the number I called back to speak to the finance person about getting the warranty and the GAP cancelled. He said he would call me back, he did not. I called back to him again and he said he would check and call me back, he did not. I called again and he was in a meeting. Later I called and was told that he was not in today. I filed a complaint with the Toyota Corporate Complaint department via telephone. I got a call 2 days later from Larry at the dealership wanting to resolve the problem. Some additional problems I had that I also related in the phone complaint was non-receipt of my extra key, no emergency equipment, and no operators manual. They key and operators manual was known to be missing by the sales woman and I was promised that she would call me back on Tuesday, the next day she was working to let me know if she found the key, also she promised to get me an operators manual; of course no call. The manual was sent by the Toyota main office. The other issues and the warranty and GAP cancellation would have to be handled by the dealership. The complaint person did give me the number for the warranty and GAP office, I handled that myself. I had to drive back to the dealership, 30 miles away, to get the key made. I was promised that the emergency equipment would be ordered and I would be notified when they came in. I was never called. I called back about 1 month later, two months from purchase now, and Larry tells me he had no idea what I was talking about, who I was, and in fact, did not even work there at the time. I did finally get my equipment. This is a truly buyer be warned dealership. Accept no promises from these guys and check on everything before you sign anything. Do not allow them to push you into their loan source, 12.9% compared to 6.1%. More