Toyota of Alvin

Do not buy a Car here! I TRUSTED the Toyota name. I remember the new smell of my dads first brand new car. It was a Toyota. So when my friend kept calling me saying he was I TRUSTED the Toyota name. I remember the new smell of my dads first brand new car. It was a Toyota. So when my friend kept calling me saying he was working there & could get me a really good deal on a car, and take my trade in I was all for it. I ended up not getting a Toyota but financed a 2007 Dodge Nitro from here June 14, 2014. Pretty much the worst decision I've ever made. I walked out of this place three times during the "negotiation" process. I should have trusted my gut and never let them hassle me into getting a car. there is ONLY one thing they are good at and that's it is " Sales" They could probably sell raid to a roach. However, Since I've had the car, it has been nothing but a huge 5-year long headache. The car has been to service 3 different times since June 14th. Today is Aug. 15th. Majority of the time they've had it. I may have driven it a total of 1.5 weeks. The first time they had it (9) days. The next time (15) days and they picked it up THE EVERY SAME DAY IT WAS DROPPED BACK OFF TO ME ATFER HAVING IT TWO WHOLE WEEKS, now they've had it ( 10) days and counting. So basically they've had it almost a full month. I was told by (3) different employees that my car was never even inspected by service when it was traded in!! The car is not even safe to be on the road with!!! Each time I get my car back it runs worse then before. The last time my car was returned to me, it could not believe that a Toyota employee drove 14.3 miles in that car and actually dropped it off to me, The wheel was heavy, the gas petal is hard to push! Something is not right. If I was the employee I would have turned around and took the car back to service. They have given me loaner cars and I appreciate that, even though they had me in a mini-van that was messing up my dating life. But that's a whole other story. My problem with Toyota of Alvin is this, buying a car is a really big deal, I am now stuck in a 5 year loan and stuck with a lemon. They aren't even able to tell me what's wrong with my car. When I call them, no one is able to tell me anything. All they tell me is, they will have someone else call me. They never ever call back. My second car payment is due today and I haven't even had the darn car. do you know how unsettling that is?? But since they already have their money from the bank, they don't care about me, or my car. They just needed to get the car sold. I'm not sure why these sites make you leave stars, TOYOTA OF ALVIN DESERVES ZERO STARS! Ive left several messages for KELLY POPE she never calls back, I did talk to her once in person when she brought me out some Starbucks coffee, how sweet right? Well it was just water in a Starbucks cup. She told me she would get things taken care of but that was 7/17/14 and she hasn't called me since. She just has my sales associate call me. I already have his number, address, and wife's number, why do you continue to have him call me, if IM LEAVING MESSAGES FOR YOU!!!! how does that make any sense?? She's a customer service manager? No one has called me after they picked it back up after they told me everything was fixed. I REPEAT, DO NOT BUY A CAR FROM HERE!! More

Friendly Sales Department Our salesman George worked with us 6 hours and late into the night to get me the vehicle I wanted and could afford! Couldn't have asked for a better s Our salesman George worked with us 6 hours and late into the night to get me the vehicle I wanted and could afford! Couldn't have asked for a better sales staff. More

Great experience, pleasant to work with Leandre (Dre) Liggins made the overall experience pleasant. I purchased a 2012 Hyundai Sonata Limited and am happy. I would recommend Dre to others fo Leandre (Dre) Liggins made the overall experience pleasant. I purchased a 2012 Hyundai Sonata Limited and am happy. I would recommend Dre to others for great service. There was never any pressure to purchase and Dre explained my options well. More

great service We just buy a 2010 Ford Edge from Randy Nguyen the service we got from him was excellent super friendly great personality and easy purchase and if you We just buy a 2010 Ford Edge from Randy Nguyen the service we got from him was excellent super friendly great personality and easy purchase and if you want buy a new or used car I would recommend to anyone to go see Randy Nguyen he's the man you want to work with More

refused to take vehicle even though they were open Refused to take vehicle in service department and quoted a non existent policy of no cars over an hour before closing! Go elsewhere. No customer servi Refused to take vehicle in service department and quoted a non existent policy of no cars over an hour before closing! Go elsewhere. No customer service More

Not upfront on cost of vehicle We went to purchase a 2014 Toyota Tacoma, and had been negotiating through emails. When we arrived, that particular truck was not available, but they We went to purchase a 2014 Toyota Tacoma, and had been negotiating through emails. When we arrived, that particular truck was not available, but they offered us a very good price on a similar vehicle. So far so good. As part of the special price, we had to agree to finance through them. We had been told that ahead of time, and had agreed to it. The rate was not bad- 1.9%. Everything still going good. After being there for over 3 hours (busy, short a finance officer, understandable) we were ready to sign the paperwork. On the closing statement there were two additional charges- $495 each for paint protection and theft protection. When we stated that we did not wish to purchase either, we were informed it was already included on the truck, and could not be removed. No prior mention of these charges, not included on sticker... Only mention we saw on these items was on an upside sheet where you have the option of adding gap protection, extended warranty, etc.....Apparently these items ARE NOT an option- you have to take one of the packages. So- over 3 hours wasted. If they had been upfront when we first arrived on the cost of the vehicle, we probably would not have purchased it, but also would not be upset with their business practices. More

Excellent Service! I worked with LEANDRE LIGGINS (DRE) on the purchase of my new Tundra. Dre was so great to work with; he was very knowledgeable and a straight shooter I worked with LEANDRE LIGGINS (DRE) on the purchase of my new Tundra. Dre was so great to work with; he was very knowledgeable and a straight shooter. He did a great job of explaining options, pros, cons, etc. I enjoy cars and between my wife and I, we buy at least 1 new car annually and we will definitely go back to Dre for our next vehicle. Sincerely, R. Bjorum More

Tommy Hicks Salesman I bought a Toyota Rav 4 from Tommy Hicks. Great salesman and excellent customer Service!!! I would recommend going to Toyota of Alvin. Great a I bought a Toyota Rav 4 from Tommy Hicks. Great salesman and excellent customer Service!!! I would recommend going to Toyota of Alvin. Great atmosphere and comfortable surroundings. L Burton More

All Staff very friendly My Husband and I were very please with the dealership staff especially Lisa Requenes sales manager who was very nice, with the cooperation, and answ My Husband and I were very please with the dealership staff especially Lisa Requenes sales manager who was very nice, with the cooperation, and answered all of our questions during the sale. I would refer her to all of our friends when looking for a car. More

We purchased a 2013 Nissan a few weeks ago from this dealership. The next day, it wouldn't accelerate over 20 mph in certain situations. We called and they said we had to take it to the Nissan dealer dealership. The next day, it wouldn't accelerate over 20 mph in certain situations. We called and they said we had to take it to the Nissan dealer to be repaired. Come to find out - the car had been in an accident. When we told the people at Toyota of Alvin, they said they would make it right (at first). It's been almost a month now, and not only have they not made it right - they've been rude & dismissive. Today they told us they would meet us at a body shop in Fresno (40 min. away) and then they didn't even bother to show up. These people are unbelievably rude and dishonest. They've had more than enough time to correct the situation but it's obvious at this point that they have no intention of doing so. Please don't go to this dealer unless you want to get ripped off big time! More