Toyota of Batavia

Raving about the RAV Quick and easy, Toyota had everything I was looking for. Huge selection, knowledgeable salespeople and finance department. I really hate having to par Quick and easy, Toyota had everything I was looking for. Huge selection, knowledgeable salespeople and finance department. I really hate having to park my vehicle and go to work. More

It was flawless for me the saleswoman was top notch This is the second time buying a Rav4 at this dealership and this sales woman. This time it went perfectly. They had what I wanted gave me a good tr This is the second time buying a Rav4 at this dealership and this sales woman. This time it went perfectly. They had what I wanted gave me a good trade in and took care of everything. Special recognition to Terri Moriaty she was the best and just took care of me. She understood how I wanted things done and did it that way. Have referred friends to her. More

Great experience Steve was my salesman, we talked a few times prior to me going to the dealership. He was very professional and informative. When I went to look at t Steve was my salesman, we talked a few times prior to me going to the dealership. He was very professional and informative. When I went to look at the vehicle I purchased it and it was by far the easiest and fastest purchase of a vehicle I had ever been through. This was probably a one - two hour process. Best car buying experience ever. More

Great customer service and great price! Spent a long time searching for a safe, yet affordable car that met all my needs and wants in a vehicle. Was able to purchase the perfect car for me a Spent a long time searching for a safe, yet affordable car that met all my needs and wants in a vehicle. Was able to purchase the perfect car for me at a great price at Toyota of Batavia. The wonderful customer service made the whole process pleasant and easier than expected. Thanks a lot Toyota of Batavia! More

Great experience Buying my used tundra was a breeze, and trading in the old one,was also no hassle at all. Toyota of batavia and Stephen Schaefer was a great salesman. Buying my used tundra was a breeze, and trading in the old one,was also no hassle at all. Toyota of batavia and Stephen Schaefer was a great salesman. Overall good experience, thanks for the help More

Great price. Great service. Great car! Perfect car, unbelievable low mileage, great sales person, we drove 1 1/2 hours each way to buy this car. worth the drive. took time to explain everyt Perfect car, unbelievable low mileage, great sales person, we drove 1 1/2 hours each way to buy this car. worth the drive. took time to explain everything. One thing we would've changed: We visited the dealer on Saturday prepared to purchase the car. For some reason they couldn't deliver the car. we had to return the next Monday. More

Tacoma A very easy and stress free buying experience. This is the second vehicle I have purchased from Toyota of Batavia and I can’t imagine buying anywhere A very easy and stress free buying experience. This is the second vehicle I have purchased from Toyota of Batavia and I can’t imagine buying anywhere else. More

Low stress My purchase went well and I was given courteous service and reasonable explanation when what was expected changed expected changed. Terri spent time e My purchase went well and I was given courteous service and reasonable explanation when what was expected changed expected changed. Terri spent time explaining every detail of my 2015 RAV4 More

Awesome We had an awesome experience with Steve. We were apprehensive on leasing a vehicle and Steve answered all of our million questions. When we test drove We had an awesome experience with Steve. We were apprehensive on leasing a vehicle and Steve answered all of our million questions. When we test drove a highlander he showed us all the bells and whistles. He then worked with us to get the payment in our price range. He was great to work with and I would definitely recommend him to anyone looking for a new car! More

A good dealer, and a great sales rep We knew exactly what we wanted--which model, which trim line, which options, and what color. All other dealerships in western NY tried to sell us car We knew exactly what we wanted--which model, which trim line, which options, and what color. All other dealerships in western NY tried to sell us cars already on the lot. Steve Schaefer took the time to listen to us, let us know it would be a special order and would take some time. It took us perhaps an hour to get it all set up, including emails back and forth. We got periodic updates from Steve--when it was scheduled to be built, when it was done, when it was loaded on the truck, and of course when it arrived. He never seemed in a rush, and was personable and funny. What prevented giving the dealer 5 stars: 1) The very first time we went to the dealership (before we started the serious shopping process), we were completely ignored. We were probably there for 10-15 minutes, poking around the vehicle we wanted, sitting in it, etc, and no one ever approached us. 2) The upselling. It took 45 minutes to give the finance guy two checks. Most of that time was spent showing us videos of all the awful things that could go wrong outside of warranty coverage, and trying to sell us optional care plans. (We declined them all.) 3) The vehicle "walk-through." This took a half an hour, and was too short by at least 30 minutes. Automatic-this, automatic-that, phone syncing, cameras, radar, warning buzzers, alert lights, app system, navigation system, satellite radio, emergency system, seats, mirrors, windows, displays, etc, etc. We recommend the dealership, and especially Steve Schaefer. More