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Toyota of Bay Ridge Brooklyn - Service Center
Brooklyn, NY
152 Reviews
152 Reviews of Toyota of Bay Ridge Brooklyn - Service Center
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August 01, 2018
A positive experience I purchased my Toyota RAV 4 at Bay Ridge Toyota a few months ago. Recently, my tire light came on, and stayed on despite adding air to tires. I schedu I purchased my Toyota RAV 4 at Bay Ridge Toyota a few months ago. Recently, my tire light came on, and stayed on despite adding air to tires. I scheduled an appointment at the service department of Bay Ridge Toyota. I was able to get an appointment quickly. When I arrived at the appointment time, I was told that it was scheduled as a "drop-off" meaning that they did not expect me to wait for it, but to come back later. Mark was assigned as our service manager. He said he would try to get it serviced in a timely manner, as we were waiting for it. Later, he realized that we had not gone home, but we're still waiting. He arranged to have us driven home, and later picked up again, rather than have us wait all day. Thanks to Mark, we were able to go home, get some rest, and come back at 5 o'clock when the service was completed. It turned out that there was a nail in the tire, not a defect in sensor. Thanks, Mark, for good customer service. A through and professional job by the service department. Kathy More
by Brooklyngirl
Employees Worked With
Mark Wilmot
June 11, 2018
Waited 3 hours for tire rotation Came in for a routine 5k mile service. Was told there was a recall on a part, and They will see if they can change it. After waiting over 3 hours, my Came in for a routine 5k mile service. Was told there was a recall on a part, and They will see if they can change it. After waiting over 3 hours, my car was sitting in a lot with nothing being done to it. When I asked what was going on, they still did not know if it was going to be changed. At this point, I asked for my vehicle back. This was a complete waste of time, and I will not be returning to this dealer. More
by Mroman225
Employees Worked With
Ken
May 29, 2018
Very professional Rohan was our salesman when we bought our Prius and he was so professional but yet so down to earth. Every time I go in for maintenance he always say Rohan was our salesman when we bought our Prius and he was so professional but yet so down to earth. Every time I go in for maintenance he always says hello. He knows all about the car if I have any questions. More
by licorice4
Employees Worked With
Rohan Khadka
January 10, 2018
Disastrous My car is in their shop on and off for 10 days. Car won't start even after new battery (for a new car). No diagnosis yet, no loaner, and getting the r My car is in their shop on and off for 10 days. Car won't start even after new battery (for a new car). No diagnosis yet, no loaner, and getting the runaroun More
by Waytoobusy
Employees Worked With
Gary, JP
September 30, 2017
Service The crew are attentive and courteous. They know that time is very important, my vehicle is always done in short time. I am more that happy to bring my The crew are attentive and courteous. They know that time is very important, my vehicle is always done in short time. I am more that happy to bring my car for any service. Great job guys, thank you. More
by Bea Can
Employees Worked With
Michael Scarpa, Jimmy Lin
June 19, 2017
Oil change and Annual inspection Michael Scarpa (service manager) was highly professional and extremely helpful and courteous in addressing my questions and concerns I had regarding m Michael Scarpa (service manager) was highly professional and extremely helpful and courteous in addressing my questions and concerns I had regarding my service. Jessica Anwar who works alongside Michael was very professional and helpful. I highly recommend the bayridge toyota service dept. as the staff and mgt provide great service to customers. More
by N. Saleem
Employees Worked With
Michael Scarpa
June 02, 2017
Inspection My service advisor Paul was fantastic! Very professional and kept me updated on the status of my vehicle. I ended up conveniently picking up my car du My service advisor Paul was fantastic! Very professional and kept me updated on the status of my vehicle. I ended up conveniently picking up my car during their late hours too! More
by Nicole7
Employees Worked With
Paul in Service
April 07, 2017
Service Department They've got a lot of improving to accomplish in the service department. Overpriced and horrible time management. Not lacking in effort in trying to m They've got a lot of improving to accomplish in the service department. Overpriced and horrible time management. Not lacking in effort in trying to make things right but when you've been overpriced, you expect more in timely service. Maintenance shouldn't be an all day ordeal. They also need to improve on their communication to the customer and each other. More
by T.Scott
Employees Worked With
MO
February 01, 2017
Great Honest Honest people. Respectfull. Pay attention to detail. Go out of way to help.work as a team. Look out for my interest. Nice refreshments free wifi. Fre Honest people. Respectfull. Pay attention to detail. Go out of way to help.work as a team. Look out for my interest. Nice refreshments free wifi. Free shuttle. Tv. !!!!!!!!!!!!!!!!! More
by Lenny Udler
Employees Worked With
Moe Abusbeih
December 19, 2016
Not recommended at all This service center are very good on how to scam you. They are a bunch of crooks. They just waist of your time and money and not honest at all. This service center are very good on how to scam you. They are a bunch of crooks. They just waist of your time and money and not honest at all. More
by Amr
Employees Worked With
John Pecoraro, Moe Abusbeih
