Safro Toyota - Service Center

John was amazing! There was a hiccup with my last appointment (not with John), and he took ownership and told me to come to him next time and he would take care of me, and he exceeded with his promis appointment (not with John), and he took ownership and told me to come to him next time and he would take care of me, and he exceeded with his promise! More

I purchased my Highlander from Luis Ferrer and he is the best. No pressure, very helpful and a fair deal. I have my vehicle serviced under my warranty Brookfield Toyota. best. No pressure, very helpful and a fair deal. I have my vehicle serviced under my warranty Brookfield Toyota. More

Very pleased with the ongoing services I have had with my two Toyotas for the past several years. Waiting room well appointed and comfortable. Clean show room. two Toyotas for the past several years. Waiting room well appointed and comfortable. Clean show room. More

do not bother scheduling an appointment just show up and maybe you will get lucky...I scheduled an oil change for 1:30. When I got there at 1:30 and went up to the person I was scheduled to see I was somewh maybe you will get lucky...I scheduled an oil change for 1:30. When I got there at 1:30 and went up to the person I was scheduled to see I was somewhat rudely told to go back to my car and wait. I waited 25 minutes for someone to come talk to me. it then took over 2.5 hours for them to complete my oil change. I was told they were so busy because a bunch of customers showed up with out making appointments and they service customers on a first come first serve basis no matter if you have an appointment scheduled. If this is the case, why allow customers to make a reservation? So the lesson is, Scheduling your appointment is completely useless. This place is way to greedy turn away people that didn't make appointments.....instead they will just make everyone wait an eternity on busy days. More

I brought my car in for repair this afternoon and received such outstanding customer service that I had to take the time to personally applaud Mary Lou Valdez and Patrick Duket. My repair was done q received such outstanding customer service that I had to take the time to personally applaud Mary Lou Valdez and Patrick Duket. My repair was done quickly while I waited and I have every confidence the repair was done correctly and my vehicle was once again safe to drive. More

John K is great to work with! Great conversation and very knowledgeable....I rarely receive great service in a timely manner is WI so will gladly be back. very knowledgeable....I rarely receive great service in a timely manner is WI so will gladly be back. More

Pat Duket is an outstanding all-around great guy! He’s helped me find and lease 3 vehicles and I will forever be his customer. Knowledgeable, always available for questions and assistance even after you helped me find and lease 3 vehicles and I will forever be his customer. Knowledgeable, always available for questions and assistance even after you drive away. And continues to find the time to say hello and chat when I return for maintenance too. Pat exemplifies more than great customer service, he genuinely shows you he cares. More

During my service appt. I was notified that 4 technicians called in sick and they were running behind. Even though this must have amped up their stress level, my service tech was very friendly and assured me called in sick and they were running behind. Even though this must have amped up their stress level, my service tech was very friendly and assured me they would be done asap. My wait was not that long and it was a pleasant experience. More

Efficient service and friendly service representatives. She answered all of my questions and was very friendly and helpful. All in all this was a pleasant experience. She answered all of my questions and was very friendly and helpful. All in all this was a pleasant experience. More