Safro Toyota - Service Center

Upselling at service We brought our 2006 Camry in for service and were told the battery had a bad cell, and should be replaced very soon. I was skeptical since the car had We brought our 2006 Camry in for service and were told the battery had a bad cell, and should be replaced very soon. I was skeptical since the car had been cranking fine with no other problems, so we took the car to Batteries Plus, who actually put a load on the battery. This showed the battery was entirely fine, with no problems. There was certainly no dead cell as we were told at Jack Safro. This is upselling and dishonest. There is no way a battery could intermittently have a bad cell then have it look good under a load. Safro simply was trying to scam us into buying a new battery. I tried to call the service manager right away, but as of yet, no answer. Be careful and have some knowledge before going there, and if in doubt get it tested elsewhere before replacing items they claim are broken. More

Inspect B4 you sign the service order and drive away Truck brought in for recall work. They had it for at least two months. Only calls I got from Safro was to try to sell me other service that they felt Truck brought in for recall work. They had it for at least two months. Only calls I got from Safro was to try to sell me other service that they felt should be done in excess of $3,000!! After having a loaner vehicle for a month I spoke to Bill Stelling and told him the rental contract was for only 30 days so if your not done with my truck yet you will need to extend it. He said yes come back in so we can extend it. I said do I have to actually come in since I live an hour away. Can't you just extend it and email me the paperwork he said no we need the mileage on the loaner and need to see the loaner. I said I can give you the mileage over the phone and it will save me a trip. He said no we need you to stop in to extend thee rental contract. So I drove the hour in to Safro to get the new rental paperwork from Bill, verbally give him the mileage that I mentally noted when stepping out of the loaner, and ask him if he is going to,look at the loaner which I parked out in the lot. He says no that he does not need to see it! So I roll my eyes and drive an hour back home. Another 30 days goes by and no one calls about my truck. So I call them and get a 15 min speech of all the additional service that they want to do. And then I find out the truck recall is still it done. I call another week later and they said it's done but it's in the "body shop" which I ask "why is it in the body shop for recall work that is unrelated to the body of the vehicle" No one at Safro could tell me why my vehicle is in the body shop (or maybe didn't want to) then another few days go by and I get the call that my truck is ready. I go to pick it up and the rear bumper is damaged and there are several other cosmetic and mechanical issues with the truck. I point it all out to them. Half of it they denied to have caused. Some they said was due to other repair issues that needed to be done to correct problems that didn't exist before I dropped off the truck (yes, really). The bumper they did put a new one on and took the truck for another week with no loaner car. After getting the truck back I had another mechanic do all the work recommended by Safro and it did not eliminate the vehicle problems that magically only appeared after I took the truck to them. I now have a truck I used to like that shakes and vibrate when I drive over 30 mph. Thanks Safro. Thanks Toyota for standing behind your products and your dealerships! Three months of inconvenience, frustration, and went through 3 service mangers in that time as I was told "they are no longer with the company." More

I was nervous trying a new repair shop because my current shop "diagnosed" the problem and after 3 tries, failed to repair the car correctly. I asked a few friends and they suggested that I call James, the S shop "diagnosed" the problem and after 3 tries, failed to repair the car correctly. I asked a few friends and they suggested that I call James, the Service Manager, at Jack Safro and tell him what was wrong with the car and what was done in the past to "fix" it. James was very patient with me while I made all sorts of sounds to duplicate what the car was doing. He set the appointment for me and set me up with Scott. After meeting with Scott, I was more relaxed and felt that I was in the right place and with the right person to get the job done! While I was there I was able to get the oil changed and perform some things that I had neglected for too long. The whole crew seemed to really gel and I felt that I was part of the "Safro family" from the start. More

This is my 8th Toyota auto and hace never written. I fell need to write this review. Jacksafro Service center is great. I love the easy way to book service through the web site, easy acess from the highway, need to write this review. Jacksafro Service center is great. I love the easy way to book service through the web site, easy acess from the highway, the friendliness of all employees,the available rental autos, the free shuttle for me, the free wifi, the cookies and soda, but the best is the professional service and attitude Keep up the good work. More

Had an oil change and manufacturer warranty work done. While dropping the car off was asked if there are any other concerns, so I asked if they can look at the breaks to see if they are OK (a lot of city While dropping the car off was asked if there are any other concerns, so I asked if they can look at the breaks to see if they are OK (a lot of city driving). Was told it's a routine check anyway, so no problem. When went to pick up the car, they didn't do a break check because they have to take the tires off to do it - then why say it's a part of the routine check to begin with and set false expectations? If I knew that, I would've requested a formal check and paid for it. Once I got into the car, there was a thick grease smudge on the steering wheel and the starter button. Furthermore, a day later the "maintenance required" light went on again in the car. The service manager (Jim B.) tried to remedy the sloppy work experience by promising a free-of-charge car clean and break inspection. He did pick up the car himself and left me a car to drive to/from work that day and took care of the break inspection. However, the car was not cleaned. In addition, somebody left an empty can of soda in the console. Sloppy work all around even given a second chance, not what I would expect from a big name dealership. Will service my toyotas elsewhere from now on. More