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Toyota of Cool Springs

Franklin, TN

4.7
1,041 Reviews
Call Dealership (615) 861-8524
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1875 W McEwen Dr

Franklin, TN

37067

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1,041 Reviews of Toyota of Cool Springs

August 11, 2026

Michael Dellaire is incredible. Made me feel so taken care of, and explained everything to me in details. More

by Emily C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Dellaire
Report | Print
August 10, 2026

I had an amazing customer service experience at Toyota of Coolsprings. Their staff is extremely helpful. More

by jctrinity
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer
Report | Print
Aug 11, 2026 -

Toyota of Cool Springs responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 10, 2026

Great service and great pricing on oil change. The only reason it’s not 5 stars is because of the poor and unclear greeting process: you drive in, one guy directs and then leaves you and no one ac More

by Gmebright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
Aug 11, 2026 -

Toyota of Cool Springs responded

Hello, we appreciate your feedback! We would like the opportunity to address your concerns. Please reach out to us directly at (615) 538-6467 when you have a chance. Thank you, and we look forward to hearing from you.

August 10, 2026

Michael took great care of my vehicle. Had to bring it in late in the day. Still made time for us, and did a quick, clean job. Appreciate you, and your team. See you again for the next ser More

by David Finley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Dallaire
Report | Print
Aug 11, 2026 -

Toyota of Cool Springs responded

Hello David, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

August 10, 2026

Toyota of Cool Springs and their service Department continues to exceed my expectations. With last service they got me in and out within 45 minutes. Fastest I have even been seen in 50 years with othe More

by Ezekiel33Watchman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure name. Check the service record
Report | Print
Aug 11, 2026 -

Toyota of Cool Springs responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 08, 2026

Alan and Jason are fantastic! found a great car and was a low stress purchase experience More

by wal318ti
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason in Finance, Alan Richardson
Report | Print
August 08, 2026

I'm very happy with my Camry. Carlos was very helpful and patient with me and took the time to answer my questions. Thank you Carlos. More

by pepigzz5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rycine Ellison, Carlos Griffin
Report | Print
Aug 11, 2026 -

Toyota of Cool Springs responded

Hi, we're glad to hear our staff took such great care of you! Here at Toyota of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

August 07, 2026

I bought my vehicle here and decided to have it serviced with the same dealership. Everyone is always very professional and kind. Had regular maintenance done and was in and out in an hour. Dante was my More

by jj.bradley610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dante
Report | Print
Aug 11, 2026 -

Toyota of Cool Springs responded

Hi, thank you so much for your kind words about your experience here at Toyota of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed.

August 07, 2026

Carlos was great and easy to work with! Trey was also very helpful in the process! More

by coachmoman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey Wade, Carlos Griffin
Report | Print
Aug 11, 2026 -

Toyota of Cool Springs responded

Hi, thank you! We take our reviews seriously and are delighted to hear about your visit. At Toyota of Cool Springs we are always striving to do better than your last visit.

August 07, 2026

My service advisor Tray (Alan) was amazing. Super friendly, professional and with a great attitude. Appreciate his service and hope he can be recognized. We need more Trays! More

by Vivale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TRAY (ALAN)
Report | Print
Aug 08, 2026 -

Toyota of Cool Springs responded

Vivale, we are pleased to hear of your experience with us here at Toyota of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

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