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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,509 Reviews

3,509 Reviews of Toyota of Des Moines - Service Center

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March 22, 2025

Being greeted with a smile and a friendly voice is fantastic. The work was completed quickly. A great experience 😁 More

by CBREC58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2025

Fast and efficient and friendly. Your technician, whose name I don't remember,was extremely helpful in getting my remote start understandable to me plus showing me how to make my scr More

by Charlotte.Sutton1953
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
March 21, 2025

Pick up and delivery were on time. Payment system works well. However I don’t understand after multiple requests to change the preferred phone number no one can accomplish this sim More

by Val
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Duck
March 21, 2025

Definitely a good experience at DSM Toyota in Grimes this week. From the person scheduled my appointment, to the greater in the garage to the tech everyone was informative and friendly. I really like More

by Randy P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2025

Being new to the area, this was my first time visiting this dealership for service. Chris in service was very nice and friendly. The process was very smooth and I appreciated the mechanics video describin More

by maryneal3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in service
March 21, 2025

I trust this dealership with servicing my rav4. My appointments are easy to setup and are done quickly. More

by sjmattly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2025

Great service. One time as stated. Comfortable waiting area Concern for the maintain. of the car Would recommend More

by coserj72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave. in service
March 21, 2025

My truck went in on a Tuesday and on Wednesday afternoon whole motor changed. The whole crew was great. They informed me on everything will definitely go back. More

by GREG.BOWER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2025

I can’t believe you have to pay in the service bay. When I gave them my secured Apple Card, they said they needed a card with numbers. VERY UNSECURED! More

by mpnewbury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unkown
March 21, 2025

Always easy to schedule and the staff is friendly. I feel confident in my vehicle's upkeep. More

by heathersplash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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