Toyota of Des Moines - Service Center

My oil change was done within a half hour this time. Normally it takes 1-2 hours, so we left to watch basketball, 3pm on Friday. We arrived close to 6, and my car temp was set at 40 degrees, fan fu Normally it takes 1-2 hours, so we left to watch basketball, 3pm on Friday. We arrived close to 6, and my car temp was set at 40 degrees, fan fully on, and my seat adjusted so much I still can't find a good spot for it. I understand adjusting things, but this was ridiculous. Hence the 4/5 rating this time. More

Normally oil change experience is fine. This time when I left the air conditioning was turned on blowing as hard as it could, the temperature had been turned all the way down, and I couldn’ This time when I left the air conditioning was turned on blowing as hard as it could, the temperature had been turned all the way down, and I couldn’t find my keys. I pulled over and searched the whole car and I finally found them tucked under the front seat. I’m not sure how that happens, but it felt deliberate. More

Very good - Gabe Naylor was very professional, polite and respectful. He is a real asset to Des Moines Toyota service dept. respectful. He is a real asset to Des Moines Toyota service dept. More

Service was on time effici'm the problem fixed. The problem got me out in a timely fashion.I will return . The problem got me out in a timely fashion.I will return . More

As I arrived for my appt, I was met with a young gentleman to inquire about my car issue. He listened, had me go to the lounge, until my car was assessed and adjusted. All was fixed and I was on my gentleman to inquire about my car issue. He listened, had me go to the lounge, until my car was assessed and adjusted. All was fixed and I was on my way 2 hrs later. I was satisfied with the professionalism and the service! More

Pick up and deliver service makes it so convenient for me. They send video of maintenance work showing me service points to watch for upcoming repair work. They call if they find anything that needs to be me. They send video of maintenance work showing me service points to watch for upcoming repair work. They call if they find anything that needs to be fixed before proceeding. Very professional and customer friendly. Always kept me informed. More

As always, ease of service, courteous and professional. All around, top rate maintenance for my Toyota.. All around, top rate maintenance for my Toyota.. More

Everyone who works at Toyota of Des Moines is congenial and helpful. Just recently, when I incorrectly went to the parts dept. counter to pickup my car after being serviced, the helpful gentleman working t and helpful. Just recently, when I incorrectly went to the parts dept. counter to pickup my car after being serviced, the helpful gentleman working took me to the correct place and introduced me to who would be helping me that day. The simple act of taking me to the correct place, rather than telling me where to go, made all the difference in my experience that day at Toyota of Des Moines. More

I travel for work , so I visit Toyota dealerships all over the US. Toyota of Des Moines is hands down the BEST service I have ever had. Alex Consuelo and Nick (Technician) were great to work with. over the US. Toyota of Des Moines is hands down the BEST service I have ever had. Alex Consuelo and Nick (Technician) were great to work with. More

The video of the technician doing the 5,000 mile service inspection was a nice way to see what was checked and/or needed attention. inspection was a nice way to see what was checked and/or needed attention. More