Toyota of Fort Worth

After several days I’m still waiting for the part that the mechanic broke. My battery is dying because it won’t charge. I need my car and Toyota is ignoring me . the mechanic broke. My battery is dying because it won’t charge. I need my car and Toyota is ignoring me . More

The staff are friendly and the waiting area is clean. Overall, the service was great. I was used to the loaner car option and complimentary exterior car wash offered by the dealership back in CA before a Overall, the service was great. I was used to the loaner car option and complimentary exterior car wash offered by the dealership back in CA before and I wish this one offers the same. More

Fast and easy. Very good people and smiles all around. Thanks for the service guys! Thanks for the service guys! More

I took my Prius to Toyota of Fort Worth for a software update due to a recall. I then learned that the actuator & pump assembly brake booster needed to be replaced. I didn't want to have any repairs done update due to a recall. I then learned that the actuator & pump assembly brake booster needed to be replaced. I didn't want to have any repairs done at this location because of a bad experience in the past. At that time, my invoice was more than the estimate. It had "shop fees" and "misc. fees" added on. To me, that's dishonesty! I questioned their integrity and the quality of their work. So, we stopped going there for repairs. My service advisor, Terry Schneider, promised me that his estimate would be what I would pay. He worked with his manager, Eddie Serna, to provide me the lowest possible cost for the repair. When the work was done, I paid the estimated amount. When I got home, I discovered several black oil stains on the felt of my trunk. I called Terry and he asked me to bring my car back for cleaning. I brought my car back and showed Terry the stained areas. To make it right, Eddie would like to do more than just removing the oil stains. He offered to do a thorough cleaning inside and outside of my car. The fact that Terry and Eddie were straightforward on the cost, and went above and beyond to correct a mistake, they successfully won me over! Toyota needs more people like Terry Schneider and Eddie Serna. More

Staff is friendly and professional. They were knowledgeable about their jobs and showed genuine care for customers knowledgeable about their jobs and showed genuine care for customers More

Always giving me a great service! I will be back after another five thousands miles. another five thousands miles. More

My service advisor Terry Schneider was professional, friendly, and explained everything. Everyone was great to work with. Will definitely bring our truck back for any other additional service that might friendly, and explained everything. Everyone was great to work with. Will definitely bring our truck back for any other additional service that might be needed in the future. More

Poor service and was over charged for a simple oil change. I’ve had great experiences prior to this but they definitely slipped the ball today change. I’ve had great experiences prior to this but they definitely slipped the ball today More

Peter was a great service writer he took care of my truck and told me the truth . I will go to him and crew over any other dealership . and told me the truth . I will go to him and crew over any other dealership . More