Toyota of Fort Worth

I had my car serviced over the weekend and when making the appointment I was told I was the last appointment of the day. I asked the person I dropped my car off with if I could please have a car wash (sin the appointment I was told I was the last appointment of the day. I asked the person I dropped my car off with if I could please have a car wash (since the last time it was serviced, they didn’t wash it). When my car was ready they called me instead of coming to advise me it was ready (first time that has happened which I thought was a little unprofessional). Then, when I pick up my car, it wasn’t washed. I kindly asked them to please wash it and I was advised to wait. They sent a young kid to wash it.. well when he returned the car to me, it was soaking wet. It would’ve only been an extra 5 minutes or so to just have my car dried.. and then, he parked the car, got out, and left my door open. Didn’t say a word like have a nice day, nothing. I thought it was highly unprofessional and had a horrible experience. I was very disappointed with Toyota’s lack of customer service. Hire people that enjoy their job and not ones that will do their job half right just because they’re about to leave. More

I have been impressed with the efficiency and organization of The Toyota of Fort Worth Service Department. My experience today was similar to previous interactions. I was met promptly and the se organization of The Toyota of Fort Worth Service Department. My experience today was similar to previous interactions. I was met promptly and the service advisor was polite and effective. Service was also prompt and my advisor was available to walk me through checkout More

Exelnt service. No pressure to buy.Francisco Sanchez is a top notch salesman made me feel like I was at home. Francisco went above and beyond for me. His customer service is unoresedented. top notch salesman made me feel like I was at home. Francisco went above and beyond for me. His customer service is unoresedented. More

Great car great service easy transaction. Got me the car I wanted. X x x x x x x s x x x x Xbox I wanted. X x x x x x x s x x x x Xbox More

Customer service is lacking and when the assigned person to your care service isn’t available no one knows anything. The first communication I received was that my service person was going out for lunch. I to your care service isn’t available no one knows anything. The first communication I received was that my service person was going out for lunch. I had to call to find out if my truck was ready. It was 30 mins to close and I had not heard anything. When I arrived I had questions but Mr Robles was around so another person took my paperwork to check me out. I had questions about the services done and when the I could schedule the recall to be completed due to parts being ordered, and all the person could say is all I know is the amount you owe and you can read the paperwork and call back. More

Efficient and cordial, will come back. Toyota of Ft. Worth insures me that the standards of their workshop will be followed in a timely manner with a smile. Worth insures me that the standards of their workshop will be followed in a timely manner with a smile. More

The radio console touch screen stopped working and the unit needed to be replaced. Unit was ordered and was advised to expect 5-7 days for the replacement to be received. After 14 days and several calls unit needed to be replaced. Unit was ordered and was advised to expect 5-7 days for the replacement to be received. After 14 days and several calls, the unit was replaced. The service department was very professional and courteous. However, a bit slow. It appears they may be understaffed. More

As always Toyota of Fort Worth provides exceptional service. Doug Ogan is transparent and easy to work with. All around quality service, would recommend to anyone. service. Doug Ogan is transparent and easy to work with. All around quality service, would recommend to anyone. More

They treat me very well every time I come in. Don’t have to wait but about an hour and a half to get my car serviced. Everyone’s very friendly. And the facility is very clean. to wait but about an hour and a half to get my car serviced. Everyone’s very friendly. And the facility is very clean. More

Excellent service and communication. Good communication with service advisor. Car was ready within time discussed at drop-off. Will definitely return for additional service as needed. with service advisor. Car was ready within time discussed at drop-off. Will definitely return for additional service as needed. More