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Toyota of Fox Lake
Fox Lake, IL
236 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 236 reviews
December 15, 2020
Went seeking a used Camry. While the car was in good shape with lower miles for its year I didnt expect to be driven off because the finance dept nor the manager had ever delt with a power of attorney t shape with lower miles for its year I didnt expect to be driven off because the finance dept nor the manager had ever delt with a power of attorney they said. They acted like I was trying to pull a fast one. After this they would not budge off the price which was high considering what i have seen so far in older Camry's. I do know they hold their value but not like that. It should have been one and done. Waste of time and i told the salesman so. At least he was nice and very courteous. I also did look at a 2018 Toyota Camry same issue. Shame on you fox lake Toyota for disparaging a potential customer. More
by Djcustard1
Employees Worked With
Salesman, DAS Reputation Management
December 02, 2020
Great experience purchasing Toyota Corolla 2019.Fair an easy negotiation .Both Rob and Mike (manager) were honest and pleasure to deal with . Anna and John B. easy negotiation .Both Rob and Mike (manager) were honest and pleasure to deal with . Anna and John B. More
by Jabylina
Employees Worked With
DAS Reputation Management
November 23, 2020
I purchased my 2021 Toyota RAV4 last week. John Ippolito made it a stress free purchase and was very helpful. John's customer service and that of the manager, Mike, and finance guru Rico were all great. D made it a stress free purchase and was very helpful. John's customer service and that of the manager, Mike, and finance guru Rico were all great. Definitely recommend them. Will do business with them again when I purchase a car for my grandson. More
by Kathie
Employees Worked With
John Ippolito
November 12, 2020
Amazing service is back! My car broke down. AAA towed it in without me because of COVID-19. After the parts came in they fixed it right away, gave it its upcoming oil service early, took payment over the ph in without me because of COVID-19. After the parts came in they fixed it right away, gave it its upcoming oil service early, took payment over the phone, a very polite gentleman in a mask and gloves drove it back to my house and left in a waiting car. Totally contact free experience for me. Really couldn't ask for anything more. More
by Ess
Employees Worked With
Torious
October 30, 2020
Great experience purchasing my 2020 RAV 4 XLE at Fox Lake Toyota. Fair and easy negotiation with Sales Manager Rick Farbo and excellent hustle from salesman Trevor Rowe. My wife and I were in an out quickly. Toyota. Fair and easy negotiation with Sales Manager Rick Farbo and excellent hustle from salesman Trevor Rowe. My wife and I were in an out quickly. Consider Fox Lake Toyota for your next purchase or service. More
by Tom
Employees Worked With
Rick Farbo and Trevor Rowe, DAS Reputation Management
September 01, 2020
Love my new 4Runner! Rick and John provided me all the help and info I needed to make a quick and informed purchase and got me out of the dealership in a timely fashion. The entire staff was very professi help and info I needed to make a quick and informed purchase and got me out of the dealership in a timely fashion. The entire staff was very professional and easy to work with and make my 2 hour trip down well worth it. I would definitely buy another vehicle from Fox Lake Toyota again. More
by kylefhagemann
Employees Worked With
Rick, John, DAS Reputation Management
August 17, 2020
Friendly service, up front pricing, job completed on time. Service completed during COVID, and social distancing was put in place and I felt extremely safe. time. Service completed during COVID, and social distancing was put in place and I felt extremely safe. More
by tesadillon
Employees Worked With
DAS Reputation Management
April 29, 2020
Awesome new car buying experience! Excellent and frictionless buying experience! Both the GM (Dan) and Sales Consultant (John) were friendly, accommodating, honest, and a pleasure to de Excellent and frictionless buying experience! Both the GM (Dan) and Sales Consultant (John) were friendly, accommodating, honest, and a pleasure to deal with. They went above and beyond to make sure I was taken care of - from picking me up from a local train station for delivery to a smooth finance/paperwork process. Absolutely NO Games like you'll find at other dealers. My only regret is that they are too far from home and I won't be able to use them for servicing. More
by byronu
Employees Worked With
Dan Schomer, John Paladino
March 31, 2020
service Extremely sensitive and accommodating. Had car serviced during COVID-19. Expressed my desire to social distance. Marc, my service representative liste Extremely sensitive and accommodating. Had car serviced during COVID-19. Expressed my desire to social distance. Marc, my service representative listened and acted accordingly. He maintained his distance. When I inspected the damage the mice had done, Marc had the tech, Joey, also maintain distance. (They took the time to have me see why the work needed to be done. )Joey showed me the problem areas and completely explained the concerns. Joey took the time to take pictures to show damaged areas that were not visible upon my initial viewing. Both Marc and Joey politely and respectfully made suggestions as to how to avoid the problem in the future. I will use Garber as my go-to for future service work. More
by sguarna.2
Employees Worked With
Marc and Joey
February 25, 2020
Damaged my new vehicle, didn't fix it properly, will not compensate me for diminished value, I have dashcam footage of employees breaking laws by not wearing seat belts on public roads, my car is still scra compensate me for diminished value, I have dashcam footage of employees breaking laws by not wearing seat belts on public roads, my car is still scratched and the dealership won't acknowledge the scratches they caused are still there, do not use this dealership! You will not get good service! Avoid Garber dealerships!! More
by Amber
Employees Worked With
Daniel Schomer
