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Toyota of Fox Lake

Fox Lake, IL

Overview
Employees
Reviews
Vehicles
4.2
243 Reviews
Whether you are waiting for your vehicle to get serviced, picking up a part for your vehicle, or stopping by to check out a new vehicle for yourself, we offer a wide range of amenities to enhance your experience here! Come by, look around and check what we can offer you!
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75 S. Route 12

Fox Lake, IL

60020

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Showing 243 reviews

June 07, 2023

I have had a pleasant experience at Toyota of Fox Lake with Leonides and the sales staff! Highly recommend! More

by John B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leonides Garcia
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Jun 09, 2023 -

Toyota of Fox Lake responded

John, we cannot thank you enough for your wonderful review of Toyota of Fox Lake and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Toyota of Fox Lake Team

Jun 10, 2023 -

John B responded

I got the best sales person there and his name is Anthony O. He was kind, helpful, courteous and answered all my questions. He also was very patient and added my phone n my wife’s phone to the suv. My wife said it was the first dealership that offered a fair price on our trade in. We met the sales manager and he was very pleasant. They both were appreciative to hv our business and knew our names when we came the second time. We highly recommend Toyota Fox Lake because they had the suv we wanted and they give excellent service with a smile! They even likes our dog. PS: I should mention these men were young and we are in our eighties so they had to explain things more than once -all with a smile

Jun 10, 2023 -

John B responded

Reviews Profile & Settings Toyota of Fox Lake 5 out of 5 Stars Jun 7, 2023 John B I have had a pleasant experience at Toyota of Fox Lake with Leonides and the sales staff! Highly recommend! Toyota of Fox Lake responded PUBLICLY on 6/09/23 11:44 AM John, we cannot thank you enough for your wonderful review of Toyota of Fox Lake and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Toyota of Fox Lake Team John B responded publicly on 6/10/23 3:11 PM I got the best sales person there and his name is Anthony O. He was kind, helpful, courteous and answered all my questions. He also was very patient and added my phone n my wife’s phone to the suv. My wife said it was the first dealership that offered a fair price on our trade in. We met the sales manager and he was very pleasant. They both were appreciative to hv our business and knew our names when we came the second time. We highly recommend Toyota Fox Lake because they had the suv we wanted and they give excellent service with a smile! They even likes our dog. PS: I should mention these men were young and we are in our eighties so they had to explain things more than once -all with a smile. John n Mary Brand EDIT RESPONSE SEND RESPONSE Employees Worked With Leonides Garcia Reason for Visit Sales (New) Price Transparency Trade-in Experience Purchase Time Finance Experience Recommended Yes DELETE REVIEWEDIT REVIEW U.S. | Canada About Us Careers Contact Us For Dealers Help Center Car Recalls Sitemap Terms of Use Accessibility Statement Community Guidelines Privacy Notice California Privacy Notice Your Privacy Choices FAQ © 2023 DR MEDIA HOLDINGS, LLC

June 06, 2023

Absolutely terrible experience! I drove down from Milwaukee (1hr and 15min) for a Honda civic that was listed at $18,500. The value on CarFax was just over $21k and so I knew it More

by dsellers8649
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
DAS Reputation Management
Report | Print
Jun 07, 2023 -

Toyota of Fox Lake responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Toyota of Fox Lake Team

June 02, 2023

Tony was so fun to work with and I absolutely love my car!!! Thank you Toyota of fox lake More

by Sean
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio ordorica
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Jun 06, 2023 -

Toyota of Fox Lake responded

Sean, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Toyota of Fox Lake Team

June 01, 2023

Courteous, friendly, informative, professional and easy to work with. Toyota of Fox Lake is the best. More

by Chainolakes7512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
Report | Print
Jun 05, 2023 -

Toyota of Fox Lake responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Toyota of Fox Lake Team

May 31, 2023

Luis and Leo were great guys to work with, patient (We were here for 3 hours) and understood what we we were looking for in a car. More

by helenmei320
Recommend Dealer
Yes
Employees Worked With
Luis Gomez, DAS Reputation Management
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Jun 02, 2023 -

Toyota of Fox Lake responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Toyota of Fox Lake Team

May 31, 2023

Amazing service and the friendliest staff! Definitely recommend buying your next car here! John was great! More

by Lazicm18
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
Report | Print
Jun 02, 2023 -

Toyota of Fox Lake responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Toyota of Fox Lake Team

May 26, 2023

Had a very good experience at fox lake Toyota dealership. Very professional and helpful with all me questions. More

by Jt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle, DAS Reputation Management
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May 30, 2023 -

Toyota of Fox Lake responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Toyota of Fox Lake Team

May 20, 2023

I bought my Rav4 from them and experience was great. I get the car regularly serviced there and they are fair and fast.Torious, my service advisor was honest about what was required and had a fun perso More

by CodNHS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Torious
Report | Print
May 23, 2023 -

Toyota of Fox Lake responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Toyota of Fox Lake Team

April 29, 2023

Aside from pushing the protect pro which is very pricey and wasnt disclosed on the website pricing. The ceramic coating which was explained was not applied properly. Lots of solid white spots all over the More

by User-0af665ea17
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sales! I don't want to mention names
Report | Print
May 02, 2023 -

Toyota of Fox Lake responded

We acknowledge your review and are currently looking into the events you've detailed. Sincerely, The Toyota of Fox Lake Team

May 03, 2023 -

User-0af665ea17 responded

I dont think you really care about after sales. And addition to that i was in the service area for an oil change that they never did before. And i am in doubt that the vehicle was thoroughly inspected. Oil indicator was low and had to fill it up. The worst thing is that I waited for 2 hours for an oil change without even updating me what was going on. If I didnt ask the other service writer what was going on, I wouldnt know that oil had to be bought somewhere else. But still it wouldnt take 2 hours. Maybe this is what I get for buying a car from Fox Lake toyota dealership.

April 20, 2023

ghosted cars they didn't have. very unscrupulous sales technique. never do business with them again. More

by wcroswell
Recommend Dealer
No
Employees Worked With
DAS Reputation Management
Report | Print
Apr 21, 2023 -

Toyota of Fox Lake responded

We are not pleased to hear of the incident you described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Toyota of Fox Lake Team

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