Toyota of Fox Lake

The staff was friendly and cheerful. They provided great customer service. It was an excellent experience overall. They provided great customer service. It was an excellent experience overall. More

The car-buying process isn’t something most people look forward to especially with the chip shortage these days. After our recent experience at Fox Lake, we learned it doesn’t have to be so bad! It first forward to especially with the chip shortage these days. After our recent experience at Fox Lake, we learned it doesn’t have to be so bad! It first started off with Evelyn. She listened to me and wanted to genuinely help me get my new car! She followed up with me multiple times before giving me to the best salesman John Paladino. John was amazing and treated me like family. He was honest and real, but he was caring. He stayed in contact with us weekly, so we knew what was occurring with the vehicle and when to expect it. John made the process fast and easy, so we wouldn't need to spend countless hours at the dealership. Overall, I couldn't be any happier with my experience at Fox Lake. I got my awesome "mom car" AND with incredible service. Highly recommend. More

Service Advisor was quick to meet me when I pulled in. Extremely polite. Answered all questions without hesitation. Explained what work was done to my car and explained what the results meant. I was satis Extremely polite. Answered all questions without hesitation. Explained what work was done to my car and explained what the results meant. I was satisfied with what the charges were. More

John Ippolito, made the car buying experience very positive. He is extremely knowledgeable, and very attuned to the customer. Our car was delivered very quickly. John is great to work with. positive. He is extremely knowledgeable, and very attuned to the customer. Our car was delivered very quickly. John is great to work with. More

I worked with Kyle Richards and Kyle Kiemle and they were both fantastic very knowledgeable and made the whole process quite delightful. I was kept in the loop of when my car would arrive and delivery was a both fantastic very knowledgeable and made the whole process quite delightful. I was kept in the loop of when my car would arrive and delivery was a breeze I would recommend them to anyone looking for a vehicle! 10/10 would work with them again. More

John Paladino spent a lot of time with me without pressuring. I told him I wanted a deal and he gave me one! He was informative and honest! pressuring. I told him I wanted a deal and he gave me one! He was informative and honest! More

Vary happy with our salesman John Lppolito . He explained things to us and offered to call him on any questions about our Highlander and Rav4. He explained things to us and offered to call him on any questions about our Highlander and Rav4. More

Went in after receiving internet price, price was quoted $200 under msrp. Asked them 1 Million times if there was going to be any additional fees or mandatory paint protection packages BEFORE WALKING IN THE $200 under msrp. Asked them 1 Million times if there was going to be any additional fees or mandatory paint protection packages BEFORE WALKING IN THE DOOR, was told there wasn't. Second I walk in the store, they start giving us the usual BS, how the internet price doesn't talk about the additional fees. End of the day, a complete BAIT AND SWITCH. Do not recommend going there unless you want to experience poor business practices. 1/5 stars. More

Fantastic place to buy a car. Rob, my salesman, was excellent, very knowledgeable and very helpful. Highly recommend coming here to buy your next Toyota. Very fast process, except Rob, my salesman, was excellent, very knowledgeable and very helpful. Highly recommend coming here to buy your next Toyota. Very fast process, except the finance guy. The sales team was wonderful. I ended up with a better car than I went in for and got a great deal. I had a remote start installed with them and they got it done in less than a day. So satisfied and super happy with my Camry hybrid!!! More

Went in wanting to buy a car no haggle. Knew what I wanted. I asked for my truck to be appraised and they asked me what I wanted for my truck. Came back and John Ippolito the sales person simply said wanted. I asked for my truck to be appraised and they asked me what I wanted for my truck. Came back and John Ippolito the sales person simply said no we cant buy for that price. I was 1k over their Edmunds offer from their website. I was like ok what was their counteroffer? John directed me to his manager who’s tactic was to not even offer me a price. Saying how he didn’t want to be stuck with a 2020 F150 Lariat??? Completely confused that he was still not trying to counter offer my price. I was willing to drop 4k in my asking price but he refused to make a counter offer??? He was condescending and seemed like he was being picky on who he wanted to sell “his” car to? Hopefully it wasn’t because i was an Asian in Fox Lake Illinois. Walked out completely confused. Will never do business with that dealer. More