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Toyota of Fox Lake

Fox Lake, IL

4.1
242 Reviews
Whether you are waiting for your vehicle to get serviced, picking up a part for your vehicle, or stopping by to check out a new vehicle for yourself, we offer a wide range of amenities to enhance your experience here! Come by, look around and check what we can offer you!
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75 S. Route 12

Fox Lake, IL

60020

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Showing 242 reviews

April 10, 2022

I worked with Kyle Richards and Kyle Kiemle and they were both fantastic very knowledgeable and made the whole process quite delightful. I was kept in the loop of when my car would arrive and delivery was a More

by Sossongm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Richards, Kyle kiemle , DAS Reputation Management
Apr 12, 2022 -

Toyota of Fox Lake responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Toyota of Fox Lake Team

March 25, 2022

John Paladino spent a lot of time with me without pressuring. I told him I wanted a deal and he gave me one! He was informative and honest! More

by Map
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Paladino, DAS Reputation Management
Mar 29, 2022 -

Toyota of Fox Lake responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Toyota of Fox Lake Team

March 12, 2022

Vary happy with our salesman John Lppolito . He explained things to us and offered to call him on any questions about our Highlander and Rav4. More

by larryhamann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
Mar 15, 2022 -

Toyota of Fox Lake responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Toyota of Fox Lake Team

February 19, 2022

Went in after receiving internet price, price was quoted $200 under msrp. Asked them 1 Million times if there was going to be any additional fees or mandatory paint protection packages BEFORE WALKING IN THE More

by destroyerofmines
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
DAS Reputation Management
Feb 23, 2022 -

Toyota of Fox Lake responded

Customer satisfaction is one of our main priorities, and it seems as if we fell short during your most recent visit with us. We understand the car-purchasing process may be stressful and time-consuming, but our staff is dedicated to making that process as fast and easy as possible. If there is anything our staff can do to fix your experience, please do not hesitate to reach out to us directly. Sincerely, The Toyota of Fox Lake Team

February 18, 2022

Fantastic place to buy a car. Rob, my salesman, was excellent, very knowledgeable and very helpful. Highly recommend coming here to buy your next Toyota. Very fast process, except More

by Rubyred
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Goldberg
Feb 23, 2022 -

Toyota of Fox Lake responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Toyota of Fox Lake Team

February 12, 2022

Went in wanting to buy a car no haggle. Knew what I wanted. I asked for my truck to be appraised and they asked me what I wanted for my truck. Came back and John Ippolito the sales person simply said More

by Pham
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
DAS Reputation Management
Feb 22, 2022 -

Toyota of Fox Lake responded

We acknowledge your review and are currently looking into the events you’ve detailed.

November 04, 2021

Awesome place to buy a vehicle!! Transparency and the willingness to take the time and explain everything to me was amazing! Really made the whole experience there awesome!! More

by TreyDay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Farbo , DAS Reputation Management
Nov 08, 2021 -

Toyota of Fox Lake responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Toyota of Fox Lake Team

October 24, 2021

Untrustworthy and they will not honor their own e-price after stepping into showroom. I contacted the dealership for buying New Corolla and the internet team sent me a quote for eprice. There were one more More

by Harikumar Karpagam
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John, Rick, Diana Szczepanek, Kate Ballantyne
Oct 26, 2021 -

Toyota of Fox Lake responded

We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit.

Oct 26, 2021 -

Harikumar Karpagam responded

When I reached out to you, there was not a proper response and the manager named Rick was not even ready to discuss with us. It is funny that you are asking us to reach you directly and still you don't want to reach us back for all things you have done. This shows your level of customer service and attitude towards helping.

October 11, 2021

Very nice on the phone but they do not keep their word. Took the day off to make the trip, and they sold the vehicle from under me! More

by Matthew
Recommend Dealer
No
Employees Worked With
Veronica the sales manager, DAS Reputation Management
Oct 13, 2021 -

Toyota of Fox Lake responded

We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, The Toyota of Fox Lake Team

September 09, 2021

My husband and I have been looking for a used vehicle for weeks now and haven't been able to find anything where we live in southern Wisconsin. We saw a 2013 Honda Accord on Carfax.com at your dealership and More

by BCK
Recommend Dealer
Yes
Employees Worked With
Janel Coia, Mike Willock, Shane Adams, DAS Reputation Management
Sep 13, 2021 -

Toyota of Fox Lake responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, The Toyota of Fox Lake Team

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