Back

Toyota of Fox Lake

Fox Lake, IL

4.1
242 Reviews
Whether you are waiting for your vehicle to get serviced, picking up a part for your vehicle, or stopping by to check out a new vehicle for yourself, we offer a wide range of amenities to enhance your experience here! Come by, look around and check what we can offer you!
Contact Dealership

75 S. Route 12

Fox Lake, IL

60020

Directions

By Type

Showing 242 reviews

September 06, 2021

It was an interesting year for purchasing a RAV4! After getting disappointed with the way a dealer closer to me handled my business, I found John I at Fox Lake and he was upfront and honest sbout expectati More

by Tmra912
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ippolito, DAS Reputation Management
Sep 08, 2021 -

Toyota of Fox Lake responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, The Toyota of Fox Lake Team

August 30, 2021

The service team is professional. While inspecting after an oil change, they found a rodent nest and, on request, cleaned it out of the engine compartment, checked the wires and advised my of upcomin More

by ann v
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
Sep 01, 2021 -

Toyota of Fox Lake responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Toyota of Fox Lake Team

August 14, 2021

Horrible we drove an 1 hr and half. We were quoted one price and told there was a transit $2495 fee because we did not have a trade In. No where on the website does that say that. RUN AWAY UNETHICAL AND More

by Philen33
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Veronica
Sep 13, 2021 -

Toyota of Fox Lake responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Toyota of Fox Lake Team

June 23, 2021

Janel and Mike - professional, pleasant, thorough. Great experience. Thank you More

by S.
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
Jun 25, 2021 -

Toyota of Fox Lake responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Toyota of Fox Lake Team

May 31, 2021

After years as a VW owner, I saw the light and it shines on Toyota of Fox Lake - many thanks to John Paladino for great salesmanship, very professional and knowledgable guidance. I love my Corolla! Thanks More

by cjmccaro
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Paladino, DAS Reputation Management
May 31, 2021 -

cjmccaro responded

After years as a VW owner, I saw the light and it shines on Toyota of Fox Lake - many thanks to John Paladino for great salesmanship, very professional and knowledgeable guidance. I love my Corolla! Thanks so much John

Jun 01, 2021 -

Toyota of Fox Lake responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Toyota of Fox Lake Team

May 23, 2021

I called about a used 2020 Avalon and received a call back from Mike Willock, who prepared a car for me to drive on very short notice. John Ippilito worked with me andexplained all the bells and whistleo More

by Youngdaveyoung
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
May 24, 2021 -

Toyota of Fox Lake responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Toyota of Fox Lake Team

May 05, 2021

Their email team did a bait and switch to bring me through the door and after driving 95 miles to get there I left!!!y More

by Drcurrier
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John, DAS Reputation Management
May 07, 2021 -

Toyota of Fox Lake responded

Hello Drcurrier, We strive for exceptional customer service and we’re disappointed to hear that you felt you did not receive it. There appears to have been a misunderstanding surrounding the OTD (out the door) price which includes a standard doc fee from the state of Illinois and a flat fee for the license plates and title. We adjust the license plate fee for out-of-state drivers by refunding the difference, since they vary state-to-state. However, I never got the opportunity to explain this since you left the store without mentioning it. When I reached out to you to clarify the situation, you stated that you did not want to speak to anyone from the store before I had the chance. We want to respect your wishes, but would be grateful for the possibility to discuss what occurred and break down where the fees come from and what they include. I firmly believe that you will see that there’s nothing out of the ordinary about them. If you would be willing to grant me that kindness by giving me a call, I would appreciate it. Thank you for your time and I hope to hear from you soon. -Rick Farbo, General Manager, Toyota of Fox Lake Phone: 847-587-9200 ext. 5008 Email: rfarbo@blautogroup.com

April 20, 2021

Frank Napolitano is the best service advisor I've ever had the pleasure of working with. He explains everything and makes me easy for me to understand. I very much look forward to needing to bring my car More

by Jessica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Napolitano, DAS Reputation Management
Apr 23, 2021 -

Toyota of Fox Lake responded

Thank you so much for the nice review, Jessica! We really appreciate this feedback and we'll be certain to share your compliments with Frank and Torious. We pride ourselves on offering high-quality customer service, and we're glad we were able to take care of you. It was our pleasure! Sincerely, The Toyota of Fox Lake Team

February 28, 2021

Internet pricing made my search much easier. Trevor R., Mike W., Derek, and the internet sales team were awesome to work with. They made sure I was able to get the right vehicle and options I was looking More

by Harley T.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
Mar 02, 2021 -

Toyota of Fox Lake responded

Harley, Toyota of Fox Lake would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Sincerely, The Toyota of Fox Lake Team

February 19, 2021

Matt Farbo was amazing to work with and helped me find the best model for my driving needs. I would definitely recommend him to my friends and family. More

by aliogas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Farbo
Feb 23, 2021 -

Toyota of Fox Lake responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, The Toyota of Fox Lake Team

...
9
...