Garber Fox Lake Toyora - Service Center

Don't trust their website Needed service on my Tacoma. Moved to the area recently so thought I'd take it to the Fox Lake Dealership. I looked on their website and saw the list Needed service on my Tacoma. Moved to the area recently so thought I'd take it to the Fox Lake Dealership. I looked on their website and saw the list of services for 30,000 miles. There was also a coupon that said 30,000 mile service for $107.95. But when I got to the dealership with the coupon, they told me "well, that's not for ALL the services - it only includes the oil change, tire rotation, and a cabin filter". It'd be over $200 for all the services they listed. So very - let's just say - "misleading". Why list out services for 30,000 miles, have a coupon for 30,000 miles, but don't honor it? I just had them do an oil change and tire rotation and won't be back. Just another dishonest dealership. It's too bad. More

Overall Poor Customer Service Watch out! They damaged my oil pan threads and will not admit they did the damage! We purchased our 2010 Sienna Van new from Fox Lake Toyota. Since th Watch out! They damaged my oil pan threads and will not admit they did the damage! We purchased our 2010 Sienna Van new from Fox Lake Toyota. Since they had a fair prices on oil changes, we had ALL our oil changes and major services done at the dealer. In every visit they would report major work required for the van which was not necessary, being aggressive & disrespectful to my wife by scaring her to believe damage would occur without the expensive repairs. I am very experienced with automotive repair and I know when something should be done. The fact that they use fear to scare people to make unnecessary repairs is intolerable. They recently did an oil change and they reported the oil pan threads were damaged and the pan must be replaced at our cost even though they have done ALL the oil changes and they were the last to change the oil! They are insisting it must be replaced by someone else or we cannot return again!! I insist they replace the oil pan since they obviously stripped the threads and will not admit to this since it is at their cost. Unbelievable! More

Go somewhere else After having oil changes done at another local Toyota dealership the past five years, I thought we would give Fox Lake Toyota a try because of a $10 o After having oil changes done at another local Toyota dealership the past five years, I thought we would give Fox Lake Toyota a try because of a $10 off coupon. That decision ended up costing a lot more than the $10 savings. After waiting almost 1.5 hours, they told my 22 year old daughter that the threads were stripped on the oil pan and it would cost $500 to repair. Additionally they strongly recommended about $500 in other urgent services (mostly fluid changes). Thankfully I had told her not to get any additional work done without talking to me. Now maybe it was just a coincidence that the oil pan threads stripped on our first visit to this dealer, but the threads were OK when she took the car in, so draw your own conclusion. They did caulk the threads so she could drive home, and we got the repair done at Hamel's AutoHaus in Grayslake for $140 less. Update: After contacting the Service Manager, Mr. Owen, at Fox Lake Toyota about our experience, he said he could have worked something out if I had contacted him immediately. However, he made no offer, but instead accused me of falsifying my account and implied that I had probably taken my car somewhere else between the two oil changes done at Toyota dealerships. I consider this to be a very unprofessional response, and we will not be returning to this dealer. More

Beware with this dealer, if you know nothing about car, you are done, they will rip you off. I visited this dealer for a diagnostic purpose, first place they haven't identified the issue and presented me you are done, they will rip you off. I visited this dealer for a diagnostic purpose, first place they haven't identified the issue and presented me with another work order worth 4000+. They haven't even bothered to find out the issue and continued with other work which they convinced me. Finally, by God's grace they have identified the issue, when the pursue with other work, stopped the work and forced me to pay their labor. More

Don't let this dealership tell you that you can bring your car in for an $20 oil change on Saturdays...unless you have an appointment plan on a 2 hour wait..even if you bought the car there..Service Asso your car in for an $20 oil change on Saturdays...unless you have an appointment plan on a 2 hour wait..even if you bought the car there..Service Associate was rude and dismissive..very disappounted..if you have to go out of your way to get there...find some where else..Midas offers $19.99 oil change and tire rotation with a coupon you can get on line..this is a better deal More

I had a simple oil change on my 2004 Sienna and the technician dropped oil all over the manifold. Jason was honest enough to tell me. because the technician didn't even try to clean it up, I now have t technician dropped oil all over the manifold. Jason was honest enough to tell me. because the technician didn't even try to clean it up, I now have the overwhelming smell burning oil throughout the cab! Funny thing is (not really) I just paid Toyota to clean up the engine! what a mistake. More

Such a friendly place - Gill makes getting service done an unexpectedly happy experience. We live in Gurnee, but we continue to drive out to Fox Lake because of the people. It's also great that you offer an unexpectedly happy experience. We live in Gurnee, but we continue to drive out to Fox Lake because of the people. It's also great that you offer wifi and comfy seats to pass the time. See you in 5,000 miles! More