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Toyota of Glendora
Glendora, CA
867 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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867 Reviews of Toyota of Glendora
May 08, 2026
Dishonest, Lazy, slow, unprofessional, zero accountability, unprepared, arrogant and incompetent. They showed me an unprepared used car. I normally do not leave negative reviews, but this e accountability, unprepared, arrogant and incompetent. They showed me an unprepared used car. I normally do not leave negative reviews, but this experience at Toyota of Glendale was frustrating enough that I felt I should share it. I drove close to two hours to look at a used Honda Civic after communicating with the dealership multiple times and being reassured the vehicle was available and ready to view. Once I arrived, the car was not even properly prepared. The battery in the vehicle was dead, and they temporarily swapped in another weak battery just to get the car running. Even with that issue, I still took the time to get an independent pre-purchase inspection because I was seriously interested in buying the car. I spoke directly with management, and they told me they would replace the battery and have everything fully ready the following day. The next morning, I was again told by a sales representative that the vehicle was ready for me. A few hours later, while preparing to drive back out there again, I was informed the vehicle had already been sold by another manager. That was extremely disappointing considering the amount of communication, time, driving, financing preparation, and inspection effort I had already put into this deal. I understand dealerships can sell cars at any time, but what bothered me most was the lack of transparency and professionalism throughout the process. If the vehicle was still actively being offered to other buyers with no hold whatsoever, that should have been clearly communicated from the start instead of repeatedly encouraging me to come back the next day. Overall, the communication and customer handling here left a very poor impression on me. More
by Raul
Employees Worked With
Peter, Beto Rojas, Tony Chelala
November 04, 2025
I’m writing to express serious concern over the recent service experience involving my RAV4. Over the course of two full weekends, my vehicle was held—first for a repair, then again to correct a repair th service experience involving my RAV4. Over the course of two full weekends, my vehicle was held—first for a repair, then again to correct a repair that should never have occurred. Despite the extended inconvenience, no rental vehicle was offered, and my RAV4 was returned with an empty gas tank. The consequences were not just frustrating—they were dangerous. Shortly after pickup, my RAV4 stalled on the 60 freeway, one of the busiest highways in the area. I was stranded in traffic and could have been hit. This was a direct result of your team’s failure to return my vehicle in safe, drivable condition. This experience reflects: • Negligent service and poor communication • Failure to provide basic customer care • Disregard for safety and accountability I’m requesting a formal response and resolution, including: • Reimbursement for fuel and roadside assistance • Clarification of your rental policy for extended service delays • Assurance that safety checks are performed before releasing vehicles I trusted your dealership with my vehicle. That trust had been compromised. Dorothy Barragan More
by dorothy.a.barragan
Employees Worked With
Brenden ~ Service Manager
October 28, 2025
Rick was amazing. He made everything super easy. From finding the car to delivering it. Couldn’t have asked for a better experience. He made everything super easy. From finding the car to delivering it. Couldn’t have asked for a better experience. More
by Ccdelvalle
Employees Worked With
Silvia Alvarez, Ricardo Rodriguez
October 07, 2025
I was greeted several times upon my arrival. Then Jonathan Hernandez took over. Jon communicated clearly with me throughout the service, and I was especially grateful that he listened and took a Then Jonathan Hernandez took over. Jon communicated clearly with me throughout the service, and I was especially grateful that he listened and took action on an issue that I have tried to get corrected at least once before. The windshield reservoir on the right side of the screen hasn't been working for some time; Jon is the first service person to actually look into it, and discovered that the problem required a replacement part which had to be ordered. I welcome opportunities to work with Jonathan again!! More
by StewartKJ
Employees Worked With
Jonathan Hernandez, Service
October 06, 2025
EXCELLENT CUSTOMER SERVICE. SALESMAN ERIC VILLANUEVA WAS VERY KNOWLEDGABLE ABOUT ALL THE MODELS I WAS LOOKING FOR. HE ANSWERED ALL THE QUESTIONS I ASKED! I WILL RECOMMEND HIM SALESMAN ERIC VILLANUEVA WAS VERY KNOWLEDGABLE ABOUT ALL THE MODELS I WAS LOOKING FOR. HE ANSWERED ALL THE QUESTIONS I ASKED! I WILL RECOMMEND HIM !! More
by striperron
Employees Worked With
ERIC VILLANUEVA IN SALES DEPT.
