Toyota of Glendora

Horrible experience -- I do NOT recommend! ! I made an appointment to see a particular car as it was the only one there (a Toyota Crown Hybrid). Went I got there, they had me wait for a long w ! I made an appointment to see a particular car as it was the only one there (a Toyota Crown Hybrid). Went I got there, they had me wait for a long while and then said one of the mangers has TAKEN THE CAR HOME. Yes, really. So, I made another appointment two days later, and this time, they made me wait even longer than the first time. This time they told me the car was there, but that same manager had taken THE ONLY SET OF KEYS TO THE CAR HOME WITH HER! What kind of business operates like this?? They showed me the car from the outside, and it wasn't even prepared for me t see. The manager who was driving the car left her paperwork, makeup bag, large drink container, etcetera all in the car. Again -- what kind of business operates like this? The head manager wanted to give me a discount by offering free service for two years on the car. Why would I expect them to care for my car well if they can't even handle arranging an appointment to see it? I was so disgusted, I now am the proud owner of a new 2026 Lexus. It may be more expensive, but it is worth it to be treated with common decency and respect for my time and for me as a person. However, it should not have been necessary. This business needs to take a serious look at it's customer service -- and stop allowing managers to drive cars that do not belong to them! It is incredibly unprofessional! More

I cannot begin to tell you how amazing the people at Glendora Toyota are! They went above and beyond to honor their agreement with. They gave me an amazing offer and were straight forward with me. Every Glendora Toyota are! They went above and beyond to honor their agreement with. They gave me an amazing offer and were straight forward with me. Everyone I dealt with with so understanding and helpful. The sales manager was THE MOST PATIENT AND KINDEST PERSON you will ever work with! The financial department was equally as understanding! When you go in ask for Jason because he will totally work with you. So seriously, GO TO GLENDORA!!! You won’t regret it. ** they didn’t pay me to say this, lol, I mean every word!! More

Dishonest, Lazy, slow, unprofessional, zero accountability, unprepared, arrogant and incompetent. They showed me an unprepared used car. I normally do not leave negative reviews, but this e accountability, unprepared, arrogant and incompetent. They showed me an unprepared used car. I normally do not leave negative reviews, but this experience at Toyota of Glendale was frustrating enough that I felt I should share it. I drove close to two hours to look at a used Honda Civic after communicating with the dealership multiple times and being reassured the vehicle was available and ready to view. Once I arrived, the car was not even properly prepared. The battery in the vehicle was dead, and they temporarily swapped in another weak battery just to get the car running. Even with that issue, I still took the time to get an independent pre-purchase inspection because I was seriously interested in buying the car. I spoke directly with management, and they told me they would replace the battery and have everything fully ready the following day. The next morning, I was again told by a sales representative that the vehicle was ready for me. A few hours later, while preparing to drive back out there again, I was informed the vehicle had already been sold by another manager. That was extremely disappointing considering the amount of communication, time, driving, financing preparation, and inspection effort I had already put into this deal. I understand dealerships can sell cars at any time, but what bothered me most was the lack of transparency and professionalism throughout the process. If the vehicle was still actively being offered to other buyers with no hold whatsoever, that should have been clearly communicated from the start instead of repeatedly encouraging me to come back the next day. Overall, the communication and customer handling here left a very poor impression on me. More

Martin was great to work with during this process. Good service, patient 👍 Smooth purchase after a long day at work 👍 Good service, patient 👍 Smooth purchase after a long day at work 👍 More

Chris Yacoub is the best. He did everything we ask and could not have been a better experience. He did everything we ask and could not have been a better experience. More

Rick was amazing. He made everything super easy. From finding the car to delivering it. Couldn’t have asked for a better experience. He made everything super easy. From finding the car to delivering it. Couldn’t have asked for a better experience. More

The service advisor who checked me in did not meet me to pick up my car and answer any questions I may have had. pick up my car and answer any questions I may have had. More

Service department is very thorough and responsive. The waiting room is very accommodating and I love the free coffee. The waiting room is very accommodating and I love the free coffee. More

Brought our minivan for a brake fluid replacement. Was completed in 2 hours. Excellent service. Was completed in 2 hours. Excellent service. More