Toyota of Greensboro

I have been coming to Rice now for 2 years, and I have been impressed with the level and speed of service at this dealership. Because of this, I have a high degree of confidence in your service department been impressed with the level and speed of service at this dealership. Because of this, I have a high degree of confidence in your service department. With all the hoopla going on over recall issues, I have developed such a high degree of trust, that I would refer anyone to the Toyota brand. These are complicated machines, and as such, there will be problems from time to time. With such a high quality, well trained approach to service, no one should be concerned about what the motives of the Toyota brand really are. Its self-evident. More

In my most recent visit, Robert listened to all my concerns and made sure my vehicle and I were safe enough to be on the road. I feel Robert defintely took extra care with me and my vehicle to make me concerns and made sure my vehicle and I were safe enough to be on the road. I feel Robert defintely took extra care with me and my vehicle to make me feel safer, especially with the recent recall. My previous visit and my first service experience with Rice Toyota, Bob made sure to take care of everything I asked for. My experiences with Rice Toyota Service Dept have confirmed my decision to buy a Toyota was the correct one. More

The personnel in the service department were all friendly and helpful, explaining everything that was being done. The atmosphere in the waiting room was very customer friendly with comfortable seating and am and helpful, explaining everything that was being done. The atmosphere in the waiting room was very customer friendly with comfortable seating and amenities. The service people came to get me as soon as the service was completed. The completed service was explained to me in terms I could understand. The personnel at Rice Toyota, Greensboro, NC reinforced my affinity toward the Toyota company. My next car will definitely be a Toyota. More

"Customer Service", "Friendliness" and "Overall Experience" were rated "GOOD" because: 1) Friendliness was pretty good for such a busy day...however, what should have been a 20 minute recall fix ( Experience" were rated "GOOD" because: 1) Friendliness was pretty good for such a busy day...however, what should have been a 20 minute recall fix (I had an appointment yet!) took 4 hours! (I was told 1/2 hour tops by the salesman!) 2) What should have been a 45 minute to an hour wait (this is the time interval I was told by the salesman....) to change out the tires (wrong tires came with the new car...) turned out to be a 4.5 hour wait! Because of the above disconnect between the salesman and the service people, I was a tad miffed! I think, either the salesmen (trying to please) are ambitious in their promises and estimates...or, the service dept. people have more cars booked for the same slot of time...that is, they intentionally overbook ... at my expense. If this what dealers do, then customers should be told honestly ... up front. Having said all of the above, I am not that upset as not to recommend Rice Toyota to friends and family. Mr. Rice and staff are top notch as far as I have experienced...from the salesman in the front lines to the technician working on my car. Good luck to them. Toyota is still #1 in my book...regardless of the media! More

I brought my 2009 Camry in to have the problem with the accelerater and the floor mat problem to be solved. I was very happy with the results. Robert did a great job & was very personable. I am very hap accelerater and the floor mat problem to be solved. I was very happy with the results. Robert did a great job & was very personable. I am very happy with my Camry and when the time comes for another car, I am certain that it will be bought at Rice Toyota. More

I brought my 2009 Avalon in for the gas pedal recall service. The quality of the work and the friendliness of the service personnel was great. I was greeted by a service technician upon arrival who offe service. The quality of the work and the friendliness of the service personnel was great. I was greeted by a service technician upon arrival who offered advice on how to proceed with the recall service. He explained what would be done under the recall and how long it would take. The only problem I had was no one told me the service had been performed and my car was ready. I have no idea how long the maintenance hhad been completed before I asked at the Customer Service window. More

I am not sure of what to say except that the service experience this time was as excellent as always. The serice department took the vehicle when I needed it done and the alignment was completed and th experience this time was as excellent as always. The serice department took the vehicle when I needed it done and the alignment was completed and the car was ready long before I really expected the job to be completed. As always, the work was excellent. More

In addition to the friendly and professional treatment that I received from the staff (Jennifer), Rice also gave me a much better price than the Raleigh dealership where I first had made an appointment fo that I received from the staff (Jennifer), Rice also gave me a much better price than the Raleigh dealership where I first had made an appointment for this 5000 mile service. I will plan on having all my service done here. More