Toyota of Greensboro

I brought my 2009 Avalon in for the gas pedal recall service. The quality of the work and the friendliness of the service personnel was great. I was greeted by a service technician upon arrival who offe service. The quality of the work and the friendliness of the service personnel was great. I was greeted by a service technician upon arrival who offered advice on how to proceed with the recall service. He explained what would be done under the recall and how long it would take. The only problem I had was no one told me the service had been performed and my car was ready. I have no idea how long the maintenance hhad been completed before I asked at the Customer Service window. More

I am not sure of what to say except that the service experience this time was as excellent as always. The serice department took the vehicle when I needed it done and the alignment was completed and th experience this time was as excellent as always. The serice department took the vehicle when I needed it done and the alignment was completed and the car was ready long before I really expected the job to be completed. As always, the work was excellent. More

In addition to the friendly and professional treatment that I received from the staff (Jennifer), Rice also gave me a much better price than the Raleigh dealership where I first had made an appointment fo that I received from the staff (Jennifer), Rice also gave me a much better price than the Raleigh dealership where I first had made an appointment for this 5000 mile service. I will plan on having all my service done here. More

My car was brought in for a recall and the repair was done quickly and efficiently. As soon as I drove up into the service bay, someone was there to help me and they were very friendly. They even checke done quickly and efficiently. As soon as I drove up into the service bay, someone was there to help me and they were very friendly. They even checked the air pressure in my tires as a favor to me. The lounge was spacious and comfortable and the wait wasn't very long. Overall, I was pleased with the customer service provided and would bring my car in again for oil changes, etc. More

Good work...hated spending 145.19 for the 75k inspection Good work...hated spending 145.19 for the 75k inspection to actually only need an oil change BUT will consider ourselves fortunate..that only labor Good work...hated spending 145.19 for the 75k inspection to actually only need an oil change BUT will consider ourselves fortunate..that only labor of the inspection was needed. Our 2004 Highlander has been flawless and the VIN begins with "J" .[Built in Japan].so presumably it is not subject to all the recall issues.We will stay with her. If the day comes to trade ...will probably have to go to Honda CR-V.. new Highlander is too big now and do not like the RAV-4. Very sorry all of the recall attention and brand concern has come to Rice Toyota ..a good company..! Thank you for good reliable service since day one..! More

Why service your car at Rice, because your business model to eliminate the hassle associated with car service lives up to your promise to deliver a simple, honest, and hassle free vehicle service experience. to eliminate the hassle associated with car service lives up to your promise to deliver a simple, honest, and hassle free vehicle service experience. This is business model is not only exempilfied by Robert Kane, but he go beyound this and adds that of being your friend. Robert's smile, friendship, professional knowledge and determination resolve makes Rice our dealer of choice. We have sent and will continue to send people to Robert for Rice service and vechile sales. More

I was appalled to discover the cost of a headlight (hid) for my 2005 Prius. I commend Reed for taking the initiative to check "after-market" headlights rather than simply installing the even more expensive for my 2005 Prius. I commend Reed for taking the initiative to check "after-market" headlights rather than simply installing the even more expensive Toyota brand in stock. He had NAPA deliver one at half the price, but still extremely expensive for an item I couldn't NOT have. This is not a dealership issue so much as a manufacturing issue, but I would hope Toyota will look at this in the future. It never occurred to me to ask about te cost of replacement items before purchasing the vehicle. Next time, I will. More

Randall was polite and professional. Car was in for routine oil-change and state inspection. Additional problem of car stuttering in second gear when held to a stationary speed mentioned. Cause of st routine oil-change and state inspection. Additional problem of car stuttering in second gear when held to a stationary speed mentioned. Cause of stuttering was determined and options to address is discussed. Follow up appointment has been set to deal with stuttering once required parts arrive. More