Toyota of Hollywood FL

first they agree to give us in one price then they took our money. they ripped us off i felt cheated and felt terriable. And we reach out for help they didnt do any thing to help us . our money. they ripped us off i felt cheated and felt terriable. And we reach out for help they didnt do any thing to help us . More

We have leased seveeral vehicles over the years from Toyota of Hollywood for one reason: Sandra Molina. She is a very professional person to deal with and for this reason gets our repeat bu Toyota of Hollywood for one reason: Sandra Molina. She is a very professional person to deal with and for this reason gets our repeat business and recommendations. There are Toyota dealers and other dealers that are more convenient than Hollywood. Others have better parking. Nevertheless, we continue to lease our cars with ms Molina. More

I bought a preowned Toyota from this dealer and regret not taking the time to read the reviews before making the purchase. Before signing the contract the car interior was okay. I made the down payment an not taking the time to read the reviews before making the purchase. Before signing the contract the car interior was okay. I made the down payment and due to some unavoidable circumstances was not able to pick the car the next few day. Had already told them and they were okay with it and happily took the deposit and I signed the contract. later, when I went to pick the vehicle found some damage to the interior so started questioning about it. With this inquiry the entire staff including the sales man changed their attitude and their tone was extremely rude. No body wanted to take the responsibility to talk and every minute I was introduced to another person to take care of it. I waited several hours just to bring my car home. Finally, I don't know who but someone made the decision to give me a discount for the damages and told the cashier what to do or whether the cashier did something but I don't know what was the long discussion between the cashier and manager was. I followed the cashier paid the bill and the cashier gave me the receipt. I saw my bank the checks are cleared. Next day I get a call that I took the vehicle without making a payment. Don't know the level of qualified people are there if the car was not paid the books wouldn't reflect that the car was paid in full. I made the payment via checks, I received the receipt and the sales man pull the car gave me the key saying enjoy your car and I left their parking (only to realize that the head lights don't work...aha! safe Toyota driving!). I didn't knew the cheap quality and level of their services and should have insisted to change the contract. I thought they are really nice taking care of the issue so why create unnecessary steps; but it was a trick to get rid of the preowned car. Next day no body remembered any discount for the damage and no headlights working. They start to threaten to take away the car. I am a professional and is horrified with their level of talk. Don't know if this was just another tactic to sell another pre-owned vehicle. The finance department and the sales man don't hesitate to make harassing phone calls at work rather than to see what internal manipulations are made by their employees handling such info. They call and threaten to take the car away. I don't understand that how the cashier is able to close the transaction one time and open it up as unpaid another day. There were enough reviews about this place to get the idea before going there I wish I had made some effort to read what I might be getting into. Watch out guys to deal with the after effects once the car has left their parking lot. There are many other dealerships in the area. You probably will spend more time regretting the purchasing experience than to enjoy the vehicle. This place stinks! Regardless of what the employees do even the managers do not have the decency to apologize rather they make full effort to blame the customer :( Rather than seeing that their own employees are involved in manipulating the transactions and simply telling the customer it was a mistake and try to clarify what happen and now they want more money they will create a whole big story to keep you busy for no reason :( I just want to bring this to their management's attention and the employees refuse to provide the contact info. More

The reason that I have given hour facility this ratinge is because even through everyone is nice sometimes the quality of the work is questionable. For instance, on two occasions I had to return my car to is because even through everyone is nice sometimes the quality of the work is questionable. For instance, on two occasions I had to return my car to you after one for your technician have worked on it either because they did not reset the button after maintenance or the they had missed something (making the job incomplete). For the high prices your facility charges you should be providing excellent repair or maintanance work. More

I leased a car from Toyota of Hollywood and it came with 2 year service. The service department is very professional. I haven't had any concern. 2 year service. The service department is very professional. I haven't had any concern. More

It is comfortable and reassuring to visit Toyota of Hollywood for service on my Camry I bought there. "My" sevice writer, Danny, knows me and my car, knows what service I am due to have and personally Hollywood for service on my Camry I bought there. "My" sevice writer, Danny, knows me and my car, knows what service I am due to have and personally explains to me what and why each service procedure needs to be done. No matter what my questions are he takes them seriously, understands what I want to know, is knowledgeable, courteous and efficient. I know when I leave Toyota of Hollywood my car has been professionally and completely serviced and is safe for the many trips I take alone over the state. Too often, a woman is treated as less than capable to understand the work done on a car. This attitude does not exist at Toyota of Hollywood. More

I am a longtime satisfied customer of this dealer and find the staff to be very friendly and the car is always serviced to perfection. I am always promptly taken care of(by previous appointment)and am a find the staff to be very friendly and the car is always serviced to perfection. I am always promptly taken care of(by previous appointment)and am always confident that my vehicle is in optimum operating condition. More

Dealer guarantee's his used car sales. This I can vouch for: as my car had problems immediately aftr purchase, and they honored their word, and fixed the car at a significant cost to them -- since it took for: as my car had problems immediately aftr purchase, and they honored their word, and fixed the car at a significant cost to them -- since it took 3 visits to correct the problems! More

I bought my Corolla over 3 years ago and have been servicing my vehicle with them since that time. Each time I visit I'm treated as a valued customer and told my estimated wait time. There was this on servicing my vehicle with them since that time. Each time I visit I'm treated as a valued customer and told my estimated wait time. There was this one time when my wait would be more than 3 hours and their courtesy vehicle drove me home and returned when the job was completed. If there are things needed outside of the normal service I'm told my options and I don't feel pressured to buy anything. I'm escorted to the cashier and dealt with professionally. I enjoy going there and would recommend them for servicing. More

I have been taking my car to toyota of Hollywood for many years. This is my second Toyota car that I owned and I will continue to bring it to Toyota of Hollywood for service. My Service Rep is Danny Metts years. This is my second Toyota car that I owned and I will continue to bring it to Toyota of Hollywood for service. My Service Rep is Danny Metts, he is the reason I keep going back to Toyota of Hollywood for service. Never had a problem with him whatever I need done to make car he makes sure is done correctly and maintaines my car in perfect condition. I bring my car there knowing that I will be safe on the road. My husband and I are thinking of getting a new car but I hesitate buying a different brand then toyota because I don't know if I would like their service. I am very confortable the way toyota of hollywood runs their maintenance service. I always know that I can count on getting a ride to work and back home. The people are pleasant and never had a problem. I am very happy with Toyota of Hollywood, More