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Toyota of Hollywood FL

Hollywood, FL

4.3
5,590 Reviews

1841 N State Rd 7

Hollywood, FL

33021

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5,590 Reviews of Toyota of Hollywood FL

May 02, 2026

The sales rep was unkowledgeable about vehicles and Unprofessional in his demeanor. The finance guy was unfriendly and rushed me out the door without having the chance to read my documents More

by joemama
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Adin Acevedo, Richard Jean-Louis, Finance Department, Showroom Sales
May 04, 2026 -

Toyota of Hollywood FL responded

Thank you for sharing your feedback, Joe. We apologize for any inconvenience this may have caused you. Your satisfaction is our top priority, and we take your comments seriously. If you could please call me so we can better understand what happened during your visit, I would be more than happy to address any concerns you may have. Thank you, Diana Graterol - Customer Relations Manager - 954-743-3551

May 02, 2026

Leila and Robert were the best team I could have ever hoped for when completing my car buying journey! From start to finish the best customer care More

by michelle.83.a
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laila Rhenai, Robert Maldonado, Juan Cabrera, Adin Acevedo, Richard Jean-Louis, Finance Department, Showroom Sales
May 04, 2026 -

Toyota of Hollywood FL responded

Michelle, we're delighted to read your feedback! It's wonderful to know Leila and Robert made your car-buying journey seamless at Toyota of Hollywood. Congratulations on your new vehicle!

May 01, 2026

It was a very bad experience. I had to wait three hours for the service. at the Toyota dealership. More

by Jhonny Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo, Richard Jean-Louis, Sandra Molina, Toyota of Hollywood Service Department, Finance Department, Showroom Sales
May 04, 2026 -

Toyota of Hollywood FL responded

I am sincerely sorry to hear about your experience and the extended wait time for your service. We will be sure to discuss this with our team to improve our efficiency for the future. If there is any additional information that you would like to provide, we would be happy to discuss it with you. Thank you, Diana Graterol - Customer Relations Manager - 954-743-3551

April 30, 2026

Terrible there was zero communication. They lied multiple times to me. I would call and they would play the transfer game or hang up on me. Funny part is I bought another Toyota from a dif More

by nathjcowan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
May 01, 2026 -

Toyota of Hollywood FL responded

We're very disappointed to see that your sales visit fell short of our five-star standards. We certainly expect better communication and transparency from our team. If you would like to discuss your concerns, please don't hesitate to give me a call. Thank you, Diana Graterol - Customer Relations Manager - 954-743-3551

April 30, 2026

Everyone speaks Spanish and cannot understand when you speak or ask a question.. It would be refreshing to have a more diverse staff. More

by mdjt238
Recommend Dealer
Yes
Employees Worked With
Juan jc Reyes
May 04, 2026 -

Toyota of Hollywood FL responded

Thank you for your feedback, and we apologize for any inconvenience you experienced. We will review your comments with our team and take steps to improve in the future. Thank you for bringing this to our attention and for giving us an opportunity to learn. -Toyota of Hollywood

April 30, 2026

Wonderful experience with both Kristina Thomas and Sandra Molina, they were efficient, knowledgeable, courteous, and professional. More

by YOUNG.DIANNE.T
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristina Stewart, Lucy (finance), Adin Acevedo, Sandra Molina, Showroom Sales
May 01, 2026 -

Toyota of Hollywood FL responded

We’re pleased that Kristina and Sandra made your experience at Toyota of Hollywood a smooth one! Thank you for your support!

April 30, 2026

Great deal with Toyota of Hollywood Everyone have great conversations with you guys come to Toyota of Hollywood More

by MICHAELDOMINQUE06
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo, Showroom Sales
May 01, 2026 -

Toyota of Hollywood FL responded

Thank you for choosing Toyota of Hollywood and for sharing your experience! We're thrilled our team made an impact. See you next time!

April 30, 2026

Great customer service ! !! Buying from this dealer again for sure !!!! My sales person very nice More

by GUS0628
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo, Richard Jean-Louis, Sandra Molina, Toyota of Hollywood Service Department, Finance Department, Showroom Sales
May 01, 2026 -

Toyota of Hollywood FL responded

Thank you for choosing Toyota of Hollywood! We love to hear that we'll be seeing more of you. Looking forward to working with you again down the road!

April 29, 2026

They didn't call me to tell me that the car was ready. When I called to ask for an update they said they called me. It upsets me that someone lies to me. I don't have the missed call in my phone and if th More

by mirlaparra114
Recommend Dealer
No
Employees Worked With
Jaroslav Franc
Apr 30, 2026 -

Toyota of Hollywood FL responded

I'm truly sorry for the miscommunication and any inconvenience it caused. We aim for a seamless process, and it's disappointing to hear that we fell short here. Let's connect directly so I can better understand what happened and ensure your concerns are fully addressed. Thank you, Diana Graterol - Customer Relations Manager - 954-743-3551

April 29, 2026

It was very good, the staff is very friendly and the waiting time for the service was also very reasonable More

by renatos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
Apr 30, 2026 -

Toyota of Hollywood FL responded

We're so pleased to hear you had a positive experience with our team! Thank you for choosing Toyota of Hollywood and for sharing your feedback. Safe travels!

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