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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,587 Reviews

2,587 Reviews of Toyota of Hollywood - Service Center

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December 23, 2023

Wow! I was going to drop off my car to be serviced the next day. However, he said they could take it right in! So in one and a half hours I was on my wa More

by JOFAIN88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David was so friendly!
Dec 26, 2023 -

Toyota of Hollywood FL responded

We're delighted to know that our team at Toyota of Hollywood was able to service your car promptly and get you back on the road in no time. We hope this added a little extra cheer to your holiday season!

December 22, 2023

I have been using Dan Metts for at least 10 years, he has always been very helpful and taken care of me very professionally,. He is a big asset to Toyota and should be an example to others. More

by wiggie415
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2023 -

Toyota of Hollywood FL responded

We're so glad to know that Dan has been providing you with excellent service for over a decade at Toyota of Hollywood. We agree, he's indeed an asset! Thanks for your continued support and the great review.

December 22, 2023

Aaron was good! It was my first time. The girls outside made process easy of each step. More

by FELICIATJENKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron
Dec 24, 2023 -

Toyota of Hollywood FL responded

We're happy to working with Aaron and the team was a breeze, Felicia! We appreciate your business and hope to see you again at Toyota of Hollywood. Safe travels!

December 22, 2023

Waited over 3 hours for a 15 minute installation time for a part. Had an appointment. Had to contact the service advisor several times who misinformed me that the car was in the service area being worked on, More

by ddkelly0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Toyota of Hollywood FL responded

I am sorry to hear about your experience. Waiting for a service that takes longer than expected can be frustrating, particularly when there are communication issues. We always try to provide efficient and respectful service, so it's disappointing to know that we didn't meet your expectations during your visit. I would like to have the chance to make things right, so please don't hesitate to reach out to me at your earliest convenience. Thank you, John Diaz - Service Manager - 954-893-4662.

December 22, 2023

Great service thank you very much. Danny Metts was very helpfully. See you for the next service More

by Pablomr057
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Metts
Dec 23, 2023 -

Toyota of Hollywood FL responded

Thanks for choosing Toyota of Hollywood, Pablo! We'll make sure your kind words reach Danny. See you next time!

December 21, 2023

Everything was good but it took time too much for oil change 3 hours .I have appointment at 9:00 am, I left almost at 12:00 More

by DONHUYNH2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Toyota of Hollywood FL responded

We appreciate your feedback and patience during your recent visit for an oil change at Toyota of Hollywood. We're always working to improve our service times and efficiency, so we'll take this into account moving forward. Thanks again!

December 21, 2023

Nice customer service, work fast and be clear with the information about my car and the service More

by treyes.luis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Toyota of Hollywood FL responded

Treyes, it's great to hear that your visit to Toyota of Hollywood went smoothly! Thank you for leaving us a five-star review, and we'll see you down the road. Take care!

December 21, 2023

Excellent customer service of Danny in the front desk. I would wish receive my car dry next time (it was wet). More

by LUISFGVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Toyota of Hollywood FL responded

We appreciate your feedback and are glad to know Danny provided excellent service at Toyota of Hollywood, Luis. We'll make sure your car is dry for you next time!

December 21, 2023

The service was good and i was waited there! See you there in 5k mi again. More

by Pronto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Toyota of Hollywood FL responded

Thanks for your stellar review of our team here at Toyota of Hollywood! It was our pleasure to assist you with your service, and we look forward to next time!

December 21, 2023

Service was good , wait was long, Scheduling should be spaced out better, to many cars be serviced in the early morning More

by DENNISHICKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Toyota of Hollywood FL responded

Dennis, we appreciate your feedback about the wait times at Toyota of Hollywood. We're always looking for ways to improve and will take your suggestions into consideration. Thank you for your review!

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