Toyota of Jackson

My AC started acting up and making a high-pitched sound, so I decided to give these people my business since it's an actual Toyota dealership and locally based. The positives are few and far between, but I so I decided to give these people my business since it's an actual Toyota dealership and locally based. The positives are few and far between, but I will give their sales staff and people up front the benefit of the doubt because they made sure I was waited on, even though they never actually helped me resolve anything. However, I made the unfortunate mistake of walking through the repair center to find Jerry and happened into a short stature,brown-headed, and balded staff member back in repair that blew his horn and proceeded to talk to his repair staff about me with a frown on his face in plain sight of other customers. This put me off slightly because I was sitting there in 101 degree heat with no AC, and I'm poring with sweat trying to give these people my business, and the best he can do is act like a child in front of everyone. As a pedestrian walking through the shop, he had no reason to lay on the horn when he was nowhere close to hitting me. I was walking alongside the wall, but he felt it was his place to let it rip in front of everyone. That's fair enough, but moments later I ran into one of the younger mechanics was in the waiting room bragging about how he had messed up a Toyota by leaving out an oil plug and wouldn't ever make that mistake again with a big ole smile on his blue-eyed face. Warning lights should have been glowing in my eyes at this point, but I was determined to dismiss it all to find someone up there that would help me. I just wanted my AC looked at and was told over the phone by Jerry at 3:30pm to come on now and they would at least look at it. So Jerry arrives after being called over the loud-speaker and proceeds to tell me that they cannot look at my car and to either leave it there or bring it back in the morning. This was far different than what I had been told over the phone. So I thanked them in the blazing heat and proceeded to drive home with no immediate assistance. Upon reaching the house, I checked my cabin air filter just behind the glove compartment, and it turns out the filter had come loose in the housing and was making the high-pitched noise. I had the problem resolved at 4:30pm in my own drive way, and was something they could have fixed in less than five minutes by one of their mechanics with no tools required. My AC is blowing icy-cold right now just like the day I bought the '06 Corolla, and it was a cabin air-filter issue - something they saw no reason to even look at. I shudder to think how much I would have paid this dealership for day labor and cost of a new air filter (or worse) while leaving my car with them during a work day. I fixed it alone when they wouldn't help me, and I will never give them the time of day ever again. All you'll receive from Herrin-Gear Toyota is a smile and handshake with incompetent, overpriced customer service. There are far more reputable dealerships to take your vehicle in Jackson if you need maintenance or general repairs, and I almost got caught up in that mess on the hill in North Jackson. Save your time and money and go elsewhere. More

The above dealer is now known as HERRIN GEAR TOYOTA. The above dealer is now known as HERRIN GEAR TOYOTA. Went in for a 30,000 mile service. Had the car for one whole day. When i took the car home, i The above dealer is now known as HERRIN GEAR TOYOTA. Went in for a 30,000 mile service. Had the car for one whole day. When i took the car home, i found out that the oil was never changed, but yet charged labour for it. Went to Castrol Oil Change place and asked the tech's to drain the oil and it was pitch black. Asked them to change the oil and called the dealer and asked them about it. They claim that the lifts were full and they had sent my car outside to get the oil change but the mechanic forgot. FORGOT? They are going to mess up a 30k car because they forgot. wonder how many other people are getting ripped off like this. Never go there. They charge you a lot for flimsy work and dont do the REQUIRED maintenance work, like checking and applying lubes on the propeller shaft etc... Avoid that place, if you want your vehicle to last longer. Sometimes have to wonder, if they do this on purpose so your vehicle will break down sooner and you will have to buy another new one soon. More

I bought a CPO vehicle from them summer of 05. Buying experience was fine. Ive had to have several things serviced as well and it went very smoothly. Ive been impresssed. The person who rated them al experience was fine. Ive had to have several things serviced as well and it went very smoothly. Ive been impresssed. The person who rated them all 1's and whos only comment was that "Hallmark Sucks". Why should we believe you? If you think they do, at least give a reason. More