Toyota of Keene

Comfortable, friendly atmosphere that did not feel pushy or dishonest. Patient, fair, and reasonable with a focus on customer satisfaction. Quality selection of cars. We are very pleased with our new (us or dishonest. Patient, fair, and reasonable with a focus on customer satisfaction. Quality selection of cars. We are very pleased with our new (used) vehicle so far. We would recommend this dealership. More

We had previously bought a Sienna van from this dealership. I walked in not knowing any of the sales people and Ned Lester is who helped us. With Ned's assistance we got very helpful advice on wh dealership. I walked in not knowing any of the sales people and Ned Lester is who helped us. With Ned's assistance we got very helpful advice on what was available and what met ours needs. The purchase of the van went very smoothly and in the year and a half since owning it we have had service and repairs done and everyone we have dealt with were efficient and professional as well. As a result of our satisfacton previously we contacted Ned and told him of our current vehicle needs and once again we are driving away with a good feeling that we made the best possible deal and purchase that we could have. We never even considered going somewhere else. We try to be loyal customers when we are treated right and the feeling we have gotten from this dealership is that they value their customers and want them to come back. More

We did not plan to make a commitment right away, and were going to go to at least one other dealer, but we were very happy with the cars we saw (both used and new), and with the salesman. Several family memb going to go to at least one other dealer, but we were very happy with the cars we saw (both used and new), and with the salesman. Several family members own Toyota's and are happy with them, including 2 who own RAV4's. More

I dread dealing with most car salespeople, they only care about making the sale. Mr. Rios was different, he concerned himself with what my family needed. I take a long time whenever making a large purchase. about making the sale. Mr. Rios was different, he concerned himself with what my family needed. I take a long time whenever making a large purchase. Jaime answered all my questions and was patient and did not apply pressure. He will be a strong factor in favor of my purchasing another vehicle from Toyota/Volvo of keene. I do miss Frank in service, what happened? I just spent over 500 dollars for a service which was mostly a visual inspection (high priced) and no car wash. We make the long drive to Keene for the extra touches, we will reconsider where we go, no sense making the drive if the service is the same as the closer dealership. More

My husband and I have purchased new vehicles, (many) used vehicles and have had all vehicles serviced at this dealership. We have always received wonderful customer service and have much confidence in the re vehicles and have had all vehicles serviced at this dealership. We have always received wonderful customer service and have much confidence in the repair work done on our vehicles. Jaime Rios has been our sales contact at Toyota of Keene for many, many years...he is an outstanding individual...honest, trustworthy, friendly and extremely knowledgeable about the entire line of Toyota and Volvo products. We TRUST Jaime....which is not always a word we associate with many involved in the automobile sales industry (sorry!). I even brought my daughter-in-law (age 25) down to Keene from Portland, Maine to purchase a new Corolla ONLY FROM JAIME...no one else could offer her the integrity and honesty that she needed in making her FIRST-EVER vehicle purchase. And Jaime did not let us (or her) down....he took her step-by-step through the entire process, explained everything about the paperwork, then answered all her questions relative to the nuances of her brand new car! It was so exciting for her! She will return in a few years to see Jaime when she returns to the auto market once again. More

This is the second new Toyota we have baught from Toyota of Keene and we will be back in the future. Both times we have dealt with Jamie Rios and have had nothing but a great experience. I would highly re of Keene and we will be back in the future. Both times we have dealt with Jamie Rios and have had nothing but a great experience. I would highly recommend Toyota of Keene and I definately recommend Jamie Rios in sales any day. More

My family was looking for an suv with as little wear as possible. A car that would last us a long time and work well with our big family trips every year. Randy made the search quick, to the point and ver possible. A car that would last us a long time and work well with our big family trips every year. Randy made the search quick, to the point and very friendly. I would recommend this sales men and the dealership to anyone. I already have to a few friends. More

The expierence was great. I am in North Carolina and looked at the websites for stock and prices. The mulitple pictures of the car were very informative and a great help. When I contacted Ned Lester abo looked at the websites for stock and prices. The mulitple pictures of the car were very informative and a great help. When I contacted Ned Lester about the car he was extremley helpful and took the time to examine the car. He offered more pictures and to answer any questions I may have had. He test drove the car and explained all the prior service work that the dealership had performed. The price was great for the vehicle and along with the sales customer service was a deciding factor in purchase from this dealership. The car was delivered quickly and all the paper was smooth and hassle free. Considering this was an out of state sale with out of state financing through my bank down here the paperwork side was smooth and the dealership was quick with all the needed paperwork for the bank. I am more than pleased with Ned Lester as a sales person and the dealership as a whole. More

I will definitely continue buying my cars here from Jaime. I feel like I get a fair deal and appreciate the service. I do not like buying cars because I am worried I will get taken advantage of, and I Jaime. I feel like I get a fair deal and appreciate the service. I do not like buying cars because I am worried I will get taken advantage of, and I do not feel that way with Jaime. They even have a Lego table in the showroom for the kids! The service waiting area is very nice, and free car wash coupons are a plus. More

First, I have been a customer at Keene Toyota Volvo for many years, and I continue to be a loyal and very happy customer! I recently worked with Joel Robinson and traded in my Lexus SUV (which I had also many years, and I continue to be a loyal and very happy customer! I recently worked with Joel Robinson and traded in my Lexus SUV (which I had also purchased at this dealership) for a new Landcruiser. Joel was extremely friendly, helpful, and answered all of my questions right away. If there was something he was not sure about, he would clearly find out then give me the information. He was friendly without being pushy - always very courteous and "gentleman-like" - always genuine. Joel also has a deep understanding of Toyota vehicles and is ready to help without overwhelming. He makes sure all details are taken care of, such as removing the plate for my tow hitch, getting my DVD player up and running, helping me with the Blue Tooth (he actually set it up with my phone), getting my license plates off my old vehicle, and much more. I would highly recommend both Joel and Toyota Volvo to anyone, any time. I also have worked with the service department over the years and they are wonderful. They always work hard to make sure I get appointments at my convenience (which is not always the same as theirs). They are great at explaining all the work that needs to be done and letting me know the costs before doing the work. They are friendly, and also have made a great environment for their customers while they wait for the work to be completed. I have been in a business highly dependent on customer service (high end products) and there are very few businesses that I feel truly meet the bar in this capacity. Toyota continues to impress me by how well they know - and practice - supreme customer service. Thank you! Kerry Carlisle 603-847-3286 More