Toyota of Kenner

The salespeople were courteous and helpful. My issue is with the “160-point inspection” that I was told the vehicle had before I purchased it. And yet, three days after purchase I was told the My issue is with the “160-point inspection” that I was told the vehicle had before I purchased it. And yet, three days after purchase I was told the vehicle needed a front end alignment. How was this missed in the inspection? More

We really appreciated the pleasant service we received at Ray Brandt Toyota. Nice and friendly environment. We both love our cars and will refer family and friends. Thanks Ray Brandt Ray Brandt Toyota. Nice and friendly environment. We both love our cars and will refer family and friends. Thanks Ray Brandt More

Firstly it was impossible to reach anyone over the phone. I left a voicemail and no one ever called me back. Eventually I had to go in in person and was surprised that it didn’t seem so busy after all. A few I left a voicemail and no one ever called me back. Eventually I had to go in in person and was surprised that it didn’t seem so busy after all. A few hours after dropping off the car I got a call from the service man saying that they could fix my car the following day but it would cost over $3000. I asked for a few minutes to think about it (my car is 8 years old and I wasn’t sure if it was worth it) and he told me I had 10 minutes to make up my mind if they were going to be able to order the part for the following day. When I asked about any cheaper alternatives he told me there were none and I felt very rushed. It was also very frustrating to have to fight to get a ride back to the dealership and super annoying that after paying over $3000 they gave me back my car with plastic wrap on the seats and the dirty paper floor protector still there. They have a car wash at their facility and didn’t run my car through it. The service guy claimed it was because my front bumper is slightly damaged but that seemed like a pathetic excuse to me. I really wonder how I would have been treated if I were a man and not a young woman. Disappointing. More

I came in for an oil change and routine care. Brad was super helpful in getting everything arranged and ready so that my appointment went quickly and smoothly. Thank you! Brad was super helpful in getting everything arranged and ready so that my appointment went quickly and smoothly. Thank you! More

Erick and Lenny always are diligent, caring, courteous, and professional. I know that they ensure that my car is running smoothly and safe on the road. Everyone in the service department is friendly and and professional. I know that they ensure that my car is running smoothly and safe on the road. Everyone in the service department is friendly and considerate. Al always has a smile and a friendly greeting. More

Fantastic service as always from beginning to end. Alex Mena is personable efficient professional and made the whole experience very enjoyable. Alex Mena is personable efficient professional and made the whole experience very enjoyable. More

GC was very helpful, very professional. One of the best salespeople. Top Notch. Thank you. One of the best salespeople. Top Notch. Thank you. More

Excellent customer service, super nice and friendly environment. I would send others and I’m very satisfied with my purchase. environment. I would send others and I’m very satisfied with my purchase. More

The surcharge for using a credit/debit card is ridiculous. As long as this is in place, I will take my business elsewhere. The service itself was done quickly, and the staff was easy to deal w ridiculous. As long as this is in place, I will take my business elsewhere. The service itself was done quickly, and the staff was easy to deal with. More