Toyota of Kenner

It is a very good service I personally recommend using this location, thank you Ray Brandt see you again in my next service have wonderful days. this location, thank you Ray Brandt see you again in my next service have wonderful days. More

Great customer service. I have come to this location for more than 13 years. Staff at all levels have been great. Love my Toyota vehicle and this service location. It a little far in distance, but it is more than 13 years. Staff at all levels have been great. Love my Toyota vehicle and this service location. It a little far in distance, but it is worth it. Thanks!!!! More

The service center was great. But I was concerned at the number of employees and customers that did not wear masks. I waited a while before my car was pulled out after completion. My car showed up because S number of employees and customers that did not wear masks. I waited a while before my car was pulled out after completion. My car showed up because Sheila saw me waiting and went to get it . More

Chad Legnon's salesmanship was exemplary. He was remarkable in getting my husband and me in the Suv we of our choice. We are very pleased and would highly recommend Ray Brandt Toyota to our family a remarkable in getting my husband and me in the Suv we of our choice. We are very pleased and would highly recommend Ray Brandt Toyota to our family and friends. We asked for Joe Evans, however, he was assisting two other customers but graciously referred us to Chad, who went above and beyond to help us. Chad and Joe answered all of our questions and made our experience the best experience we have ever had when buying a car and this is our third Toyota. They were very knowledgeable about Toyota products, patient, and kind. We look forward to doing business with Ray Brandt Toyota in the future. More

James was an excellent salesperson to deal with! This is my second car purchase from Ray Brandt and I can’t recommend them enough. They made me feel very comfortable and informed during the entire process. my second car purchase from Ray Brandt and I can’t recommend them enough. They made me feel very comfortable and informed during the entire process. Would highly recommend buying from them in the New Orleans area! More

They were great, from the scheduling of my appointment through the actual service. I'm always very satisfied when going to Ray Brandt Toyota. They're the best. through the actual service. I'm always very satisfied when going to Ray Brandt Toyota. They're the best. More

The service was great. When there was a problem, they work to quickly solve it and were very concerned about the delay. I appreciate the care they take. work to quickly solve it and were very concerned about the delay. I appreciate the care they take. More

Before writing a DETAILED public review of my having to pull over on I-10 less than a mile after paying over $1,200 for services, I first want to talk to Fred Mena, the General Manager, & give him the oppo pull over on I-10 less than a mile after paying over $1,200 for services, I first want to talk to Fred Mena, the General Manager, & give him the opportunity to rectify the situation. A Service employee gave me an explanation that was not, at all, satisfactory. More

very professional and friendly staff, great from beginning to end. Erick Burgess sr. was very professional and helpful, even while paying the woman took my card with a smile. beginning to end. Erick Burgess sr. was very professional and helpful, even while paying the woman took my card with a smile. More

Vehicle developed a water leak from the panoramic roof. Was told it would be $140+ to diagnose. Next day was told it would be $850+ to remove headliner to inspect and possibly repair. Should have cut my lo Was told it would be $140+ to diagnose. Next day was told it would be $850+ to remove headliner to inspect and possibly repair. Should have cut my losses and run, but authorized them to remove headliner with the hopes of a fix. Later that day was told it would be $5000+ to replace the whole sunroof and panoramic set-up as they couldn't make a repair, the whole thing would have to be replaced. Was told what I really should do is just buy a new car. Overall I feel taken advantage of, on the verge of being extorted, essentially buy a new car or else. Did they know they couldn't do anything but suggested dropping the headliner anyway to increase my bill? Suppose I'll never know the truth. The end result was me paying $900+ simply to be told that the roof is leaking (which I already knew), and if I want anything done about it it'll cost another $5000+. Harold Leblanc the service advisor is a nice enough guy, and I have no gripes with him specifically, but the whole service experience here is chaotic and stressful. At one point in our conversation he made reference to "sometime these things leak," which makes me question if this was his first encounter with a situation like mine. If he knew where my situation was headed he should have been more upfront about it. Are service writers commissioned agents? If so, that would explain a lot. Ultimately my vehicle was returned to me without being cleaned or repaired. Nothing like having to go home and wipe off a strangers fingerprints and footprints to really cap off a lousy experience! I won't be back. More