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Toyota of Kenner

Kenner, LA

4.7
3,368 Reviews

2460 Veterans Blvd

Kenner, LA

70062

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Showing 3,368 reviews

September 03, 2020

EXCELLENT Chad was great as well as Mario. Listen to what I needed, wasn't pushy, and sold us. Loved this experience buying a car. More

by BRENDAPRINCE19
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Woody Gregoire, Chad Legnon, Mario Mejia
Sep 04, 2020 -

Toyota of Kenner responded

Thank you BRENDAPRINCE19 for your review of our sales department. We appreciate the kind words about our Team Members. We look forward to assisting you with all of your vehicle needs. Thank you for choosing us! Ray Brandt Auto Group #WeMakeItEasy

September 03, 2020

Excellent service, timely and good social distancing. I noticed extra efforts to assist a non-english speaker and an elderly client. Kindness seems to be a hallmark! More

by LINETTA.GILBERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Burgess Sr
Sep 04, 2020 -

Toyota of Kenner responded

Thank you LINETTA.GILBERT for your review of our service department. We appreciate your kind words about our Team Members. We are thrilled to hear of the excellent customer service you observed from our Team Members. Those are things that usually go unnoticed, but we are thankful you shared them with us. We hope to assist you with all of your vehicle needs. Thank you for choosing us! Ray Brandt Auto Group #WeMakeItEasy

Sep 04, 2020 -

LINETTA.GILBERT responded

Excellence should be acknowledged! You are welcome.

September 02, 2020

Easy in and out had to wait 15 minutes for a porter when done but I was not in a hurry Warranty work done no charge More

by fastmedic
Recommend Dealer
Yes
Employees Worked With
Erick Burgess Sr
Sep 02, 2020 -

Toyota of Kenner responded

Thank you fastmedic for your review of your service visit. We to apologize for the wait for your vehicle, but we do appreciate your understanding. We thank you for choosing us to take care of your vehicle. Ray Brandt Auto Group

September 02, 2020

Tim is the best service advisor ever. Honest, depenable and makes you feel like you are valued customer. Treats you like family. Service is always fast. More

by mayglori
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
Sep 02, 2020 -

Toyota of Kenner responded

Thank you mayglori for your review of your service experience. We are thrilled to hear that Tim treats you like "family". We appreciate you kind words and look forward to assisting you with all of your vehicle needs. Ray Brandt Auto Group #WeMakeItEasy

September 02, 2020

I been to multiple different dealerships and this one is my favorite. Super friendly and professional employees. They definitely always make sure you are taken care of. Also very fast service too! More

by julieung95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
Sep 02, 2020 -

Toyota of Kenner responded

Thank you for your very kind words julieung95! We appreciate your review of your service experience. We are thrilled to be your "favorite"! We look forward to assisting you with all of your vehicle needs. Thank you for choosing us! Ray Brandt Auto Group #WeMakeItEasy

September 02, 2020

Extremely unsafe coronavirus situation at this dealership. There were multiple employees with a mask not covering their noses, additional multiple employees with masks pulled completely down below More

by MCLOUATRE4
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Harold Leblanc
Sep 02, 2020 -

Toyota of Kenner responded

MCLOUATRE4, I have sent this to our Service Manager. He has already addressed the situation with all of his employees. Thank you for bringing it to our attention. We will have it remedied immediately. We are not washing vehicles at this time to have the least amount of employees in and out of your vehicle at this time, although we do hope to bring it back soon. We do apologize that your experience was not up to our usual high standard, but we do appreciate your review which allows up to correct actions and continue to grow. Ray Brandt Auto Group

September 02, 2020

Received recall notice, made appt, arrived as scheduled, repaired and got it back as promised. Service was professional, timely as promised and folks were friendly More

by PJPOLLET
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Allison Kimbrough, Douglas Montalbano
Sep 03, 2020 -

Toyota of Kenner responded

Thank you PJPOLLET for your review of our service department. We do appreciate your kind words about our Team Members. Thank you for choosing us for your vehicle needs. Ray Brandt Auto Group #WeMakeItEasy

September 01, 2020

Not too happy. Went there was jerking in my car Tim said I had to make a appt. That's what I did. Was told I had to leave my car but it couldn't be done on a Saturday. This was the purpose of making a appt. More

by KITREPAGNIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Bellow
Sep 02, 2020 -

Toyota of Kenner responded

I apologize that we were unable to accommodate your vehicle's needs on a Saturday. I have sent your review to the Service Manager. Thank you for letting us know about this situation. Ray Brandt Auto Group

September 01, 2020

Always professional. Always excellent customer relationships....always with a smile. Ray Brandt Toyota is fortunate to have Harold LeBlanc. He values and appreciates and knows his customers - rat More

by KTEDESCO57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Leblanc
Sep 01, 2020 -

Toyota of Kenner responded

Thank you for your review of our service department, in particular, Harold. We appreciate your feedback, KTEDESCO57! We look forward to assisting you will all of your vehicle needs. Ray Brandt Auto Group #WeMakeItEasy

August 30, 2020

I couldn’t be happier with both my purchase and overall car-buying experience. Chad made the process so much easier than I imagined, and the entire Ray Brandt team was extremely helpful and supportive. I More

by bredonahue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Woody Gregoire, Chad Legnon, Giancarlos Chavez, Abe Hassan
Aug 31, 2020 -

Toyota of Kenner responded

bredonabue, Your recommendation is the largest compliment we could receive. Thank you for sharing your sales experience. We are thrilled that our Team Members offered your a truly exceptional experience. Thank you for choosing us! Ray Brandt Auto Group #WeMakeItEasy

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