Toyota of Kenner

The service at Ray Brandt Toyota was as always excellent! Eric gives great customer service! I enjoy the continued customer appreciation at Ray Brandt Toyota in Kenner! Eric gives great customer service! I enjoy the continued customer appreciation at Ray Brandt Toyota in Kenner! More

Worst car buying experience ever I knew what I wanted when I walked in and I was paying cash. Should have taken an hour max, but it was 10 days of xxxx. Car was not ready when I picke I knew what I wanted when I walked in and I was paying cash. Should have taken an hour max, but it was 10 days of xxxx. Car was not ready when I picked it up a WEEK after I bought it. No floor mats, no second key, no owners manual and as I was leaving I noticed they had failed to put plates on it and the blind spot monitor wasn’t working. Two more days in the waiting room. No apologies, no concern that a good customer was treated very badly. I also didn’t appreciate the hard sell for extended warranty. I paid a lot of money because I thought Toyota was a good product, but to hear the salesman Pressure me, I had evidently just bought a piece of junk that would almost certainly fall apart any day. if they were giving cars away I would never walk into that delearship again. More

Disappointment Chad greeted us & had us wait for about 20 to 30 minutes. Then had my mother & I drive to a different dealership because the car was not on the lot. Chad greeted us & had us wait for about 20 to 30 minutes. Then had my mother & I drive to a different dealership because the car was not on the lot. We arrived at the other lot. The guy who greeted us was nice. He tried to answer our questions to the best of his ability; however, he couldn't answer everything. He allowed us to look the vehicle over and then he let us go on a test drive. Once we finished the test drive, we went back to the dealership. We sat down with Chad to discuss the options. Chad was very disorganized and very immature. This is when it went downhill after this. We waited for 3 HOURS!! 3 HOURS!! I understand the dealership was short-staffed because of the coronavirus but 3 HOURS!!! That is unacceptable!! Then when my mother & I raised xxxx about it, the finance man was rude and unsympathetic. We were offered no compensation or anything for our wait. He could have told us to go get dinner or come back another day. He did none of that. Chad was MIA as well. Whenever I needed him or another person needed him for anything, Chad was nowhere to be found. He stayed missing. The only reason I purchased my car from there was that it was a great deal and when I drove the car, I knew it was my car. I DO NOT RECOMMEND THIS DEALERSHIP TO ANYONE!! I have heard Ray Brandt was a great dealership; however, this proved to be false. More

Great Service!! We deal with Eric when we get our vehicle serviced. He is very nice and makes you feel that he is looking out for you. That is something very rare the We deal with Eric when we get our vehicle serviced. He is very nice and makes you feel that he is looking out for you. That is something very rare these days. More

Sticker Price Inflated With Unnecessary Add-On The price of my vehicle was increased $500 for paint sealant that was not needed because it was already on the vehicle from the manufacture. The deale The price of my vehicle was increased $500 for paint sealant that was not needed because it was already on the vehicle from the manufacture. The dealer claims it is standard practice to add paint sealant on all of their vehicles whether they need it or not. That is an unnecessary additional charge and an inflation of the sticker price. More

Eric is always friendly and honest. The dealership is always clean and everyone is friendly. I have been going to this dealership for many years, always a good experience. always clean and everyone is friendly. I have been going to this dealership for many years, always a good experience. More

Oil Change/Tire Rotation Doug was outstanding, as usual. He met us upon our arrival explained the nature of the work to be completed and when to expect completion of the job. Doug was outstanding, as usual. He met us upon our arrival explained the nature of the work to be completed and when to expect completion of the job. As usual, the service was excellent done right and on time. Doug is the reason we bring both Toyota vehicles to Ray Brandt, and the reason we purchased our newest Highlander from Ray Brandt. More

Friendly and Great service ....quick service .. excellent customer service. .....Due to Corona virus everything in waiting area was space apart for safety of customers .....everyone keep their distance and t customer service. .....Due to Corona virus everything in waiting area was space apart for safety of customers .....everyone keep their distance and this was appreciated ! ... More

Doug was very respectful of my distancing. I am happy with the Michelin tires he picked for me. I will be happy when the coffee and donuts are back. with the Michelin tires he picked for me. I will be happy when the coffee and donuts are back. More

All Good Always good service. Made an appt. and they took my truck right away and took care of all issues. I recommend them and trust them. Always good service. Made an appt. and they took my truck right away and took care of all issues. I recommend them and trust them. More