Toyota of Kenner

Booking appt online was very easy. Service Dept took car back for service at exact appt time. Service notified me of additional services needed after inspection and which ones were covered by extended warr back for service at exact appt time. Service notified me of additional services needed after inspection and which ones were covered by extended warranty. Gave me an estimated cost for these services on my invoice. More

Not fixed, and yes, my credit card is good The review is of Ray Brandt Service, and Ray Brandt Collision Center, which was doing some body work. Upon the body work being completed the dealershi The review is of Ray Brandt Service, and Ray Brandt Collision Center, which was doing some body work. Upon the body work being completed the dealership needed to reset various sensors. Additionally, the car was due for regular oil change and tire rotation, so collision center said it would all be handled at once. Was told by collision center that the car was ready. Went to pick it up. Collision center charged me $74 for "no cost" oil change by the dealership. Told the employee that it was supposed to be free, she didn't care. Finally made them give me the receipt from the dealership, which said "no cost". But first, was told my card wasn't good. "You will have to give me another." As though I was trying to charge things on a card which is no good. I called the bank, they said it was fine. Turns out that the Ray Brandt system was at fault. Oops, sorry for suggesting that you were trying to use an invalid card, our mistake. Once the "no cost" issue was straightened out, I got a refund of the $74.. THEN, I got in my car and drove away. Within a couple hundred yards the warning lights came on, instructing me to pull over and contact dealership. Took it back to dealership and left it. Had to pay $20 for a Lyft home, certainly will have to pay again to go back. You would have thought one or both of these organizations (I use the term loosely) could have taken the car for a test ride before telling me it was ready. A waste of 2 hours and $40. Hope to never use Ray Brandt Collision Center again. Kind of stuck with the dealership since I bought my last 3 cars from them. More

Once again Ray Brandt has lived up to the standard of the excellent customer service and quality car care that myself and many customers know and expect on every visit. excellent customer service and quality car care that myself and many customers know and expect on every visit. More

Pleasant experience buying a used vehicle Ryan Stipe was pleasant to work with. He worked with me and my 19 year old daughter to find her the right vehicle! Very happy and pleased Ryan Stipe was pleasant to work with. He worked with me and my 19 year old daughter to find her the right vehicle! Very happy and pleased More

Tim Bellow was wonderful in servicing my Toyota Highlander, he went above and beyond. Very professional, competent and thorough!!! Thank you Tim!!! Tim’s work ethic is very appreciated!! Highlander, he went above and beyond. Very professional, competent and thorough!!! Thank you Tim!!! Tim’s work ethic is very appreciated!! More

Excellent service she was very nice and explain to me the work that need to be done so I will come back to her again when I need another job in my car work that need to be done so I will come back to her again when I need another job in my car More

Eric Burgess is the Number One go to guy at the Toyota Service Department. Professional and Courteous. He has a - can do anything -attitude regarding great service!! Service Department. Professional and Courteous. He has a - can do anything -attitude regarding great service!! More

The service dept. was there to assess my problem, but could not duplicate the error. I’m hopping the error does not return again. Thanks could not duplicate the error. I’m hopping the error does not return again. Thanks More

The overall experience was great, from the moment we walked in to the moment we walked out, I would highly reccomend anyone looking for a new or used Toyota to go to ray brant toyota. walked in to the moment we walked out, I would highly reccomend anyone looking for a new or used Toyota to go to ray brant toyota. More

Always happy with service, Doug is awesome! Always courteous, timely, and helpful! I have been bringing my car here since I purchased it in 2014, and have never had an encounter with anyone who Always courteous, timely, and helpful! I have been bringing my car here since I purchased it in 2014, and have never had an encounter with anyone who was not friendly and willing to help. Keep up the great work! More