Toyota of Kenner

Toyota of Kenner responded

Thank you for sharing your experience with Ray Brandt Toyota! We're glad that, despite the initial wait, your Highlander's paint issue was resolved to your satisfaction. It's wonderful to know that Mariano and our staff provided you with excellent service. We always aim to ensure our customers are well taken care of, especially when addressing recalls. Your happiness with the outcome and your recognition of our team's efforts are greatly appreciated. We look forward to continuing to provide you with high-quality service in the future. Thank you for choosing us and for your patience throughout the process! Ray Brandt Auto Group #WeMakeItEasy

Toyota of Kenner responded

Thank you so much for your positive review! We love to hear that our commitment to excellent service resonates with your experiences at Ray Brandt Toyota. Our team works diligently to ensure every customer leaves completely satisfied, and it's truly rewarding to hear that we've achieved that with you. We deeply appreciate your trust and loyalty. We're here for you anytime you need us in the future! Ray Brandt Auto Group #WeMakeItEasy

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are very glad to hear that our team takes great care of you and your vehicle during your visits. We appreciate you choosing Ray Brandt Toyota for your vehicle needs, and we look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

Toyota of Kenner responded

Thank you for your wonderful review of Ray Brandt Toyota! We're happy to hear about your positive experience with Ricky, Mario, and Woody. We're very glad our team was able to provide you with excellent service and secure a great deal and rate for you. Your satisfaction is very important to us, and we're delighted that it shines through in your experience. We look forward to welcoming you back for your future automotive needs and appreciate your decision to return to us. Enjoy your new vehicle, and thank you for choosing Ray Brandt Toyota! Ray Brandt Auto Group #WeMakeItEasy

Toyota of Kenner responded

Thank you for your feedback and for choosing Ray Brandt Toyota for your automotive needs. We're glad to hear that your experience went well, as we always strive to provide excellent service. Your comment about missing the donuts and snacks is noted. While we continuously review our amenities to enhance our customer experience, we appreciate knowing what our guests value and miss. We hope to continue meeting your expectations and look forward to welcoming you again. Thank you for being a valued customer, and we look forward to your next visit with us! Ray Brandt Auto Group #WeMakeItEasy

Toyota of Kenner responded

Thank you for taking the time to share your feedback with us. We're sorry to hear that your recent visit didn't align with the high-quality service experience we strive to offer. Our goal is always to ensure that every aspect of our service is conducted with the utmost care and professionalism. We understand your concerns regarding the service and would like the opportunity to discuss this further with you. Your satisfaction is important to us, and we are committed to addressing any issues our customers face. Please feel free to reach out to our service department directly whenever you get a chance, so we can work towards ensuring your complete satisfaction with our services. We appreciate your input as it helps us continuously improve and serve all our customers better. We hope to have the opportunity to make things right and restore your confidence in our service department. Sincerely, Ray Brandt Auto Group Team

Toyota of Kenner responded

Thank you for taking the time to leave a review about your experience at Ray Brandt Toyota, especially during what sounds like a challenging personal time. We're sincerely glad to hear that our team was able to make the process quick and easy for you. It's important to us that we provide support and efficiency, especially in times of need for our customers. If there's anything more we can do to assist you, please don't hesitate to reach out. We hope everything is going well with your family, and we're here for any future needs you may have! Ray Brandt Auto Group #WeMakeItEasy

Toyota of Kenner responded

Thank you for taking the time to leave a review about your experience at Ray Brandt Toyota. We're delighted to hear that you find our service prompt and efficient and that your appointments consistently start on time. Your feedback regarding the cookies and drinks is appreciated. We're always looking for ways to enhance our customer experience, and we've forwarded your suggestion to our management team. Thanks again for your continued patronage and for sharing your thoughts. We look forward to serving you again soon! Ray Brandt Auto Group #WeMakeItEasy

Toyota of Kenner responded

Thank you for your wonderful review! We're thrilled your experiences at Ray Brandt Toyota have been excellent. It's great to know that Eric has been taking good care of you and that you're satisfied with the wait times. We always strive to provide top-notch service to our customers, and your feedback is a valuable affirmation of our efforts. We look forward to seeing you again for your next service visit! Ray Brandt Auto Group #WeMakeItEasy

Toyota of Kenner responded

Thank you for choosing Ray Brandt Toyota for your vehicle's maintenance needs! We're glad to hear that your oil change service was completed efficiently and within the estimated time frame. Providing prompt and reliable service is a priority for us, and your feedback is a wonderful affirmation of our team's efforts. We appreciate your business and look forward to assisting you with any future service needs. Drive safely, and see you next time! Ray Brandt Auto Group #WeMakeItEasy